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January 2024 by David Horton
Very attentive to me the moment I walked in, only had a smaller amount of money to spend and they didn’t treat me any differently in any way, the gentleman’s name was Jared I believe? I’m not sure but I know he is very good at his job and aware of his customer needs, thanks again!
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January 2024 by JennHays
Sam was EXCELLENT at helping us pick the mattress and base, and absolutely did not attempt sell us on a more “expensive” brand/mattress. She was very knowledgeable about each item we looked at, and we got the mattress/base we loved. The only complaint I have if that it won’t be here for several weeks! (Obviously, I understand of course, just can’t wait!
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January 2024 by Aaron Scott
Samantha was extremely helpful listened to everything we had to say, and helped us find the best mattress in our price range. No pressure. Only quality assistance and friendliness from the moment we walked in until the moment we walked out.
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January 2024 by Leslie Ray-Britt
Jason was our sales representative. He was very helpful and made the experience easy. I did not get the gentleman’s name that helped make it fit in our vehicle but he was great! High five!
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January 2024 by Meagan Beck
Tom was so helpful in my pillow buying process. He was very patient and brought me pillows personalized to what he thought I would like. I recommend Tom and the rest of the staff at Mattress Firm!
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December 2023 by Amy L Beaver
I’m going to be frank: I despise salespeople. They’re pushy and they make me feel uncomfortable. I feel like I never purchase what I truly want because I just want to get away from the salesperson. Jason at Mattress Firm is an exception. He explained what the features were of each mattress and then backed off. When I asked to see a mattress that was listed online only, he pulled down several similar mattresses from the back and let me try each one of them. He never pressured me and he kept his distance. I am so happy with my experience there! Go see Jason!!!!
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December 2023 by samantha garcia
While I had an amazing experience with our first sale person Chad. I came back the next day and was told Chad was not in today. We ended up working with Samantha, who wasn’t as personable or friendly. Chad took the time to find some deals and really work with us. Samantha was going to be taking “care” of us. She did not really seem interested after I said we were working with someone else. Did not bother to look up any deals, which I’m sure you could have been offered. The original offer was lower than the listed price, but we decided to go with a bigger bed. Nope nothing. I felt like she wanted to be doing anything else than work with us. It was the bare minimum work, customer service and effort. So thankfully Chad got our commission, but Samantha really gives me the icks. Chad thank you for your great customer service and wellness to go out of your way to help. This was the only reason I did not walk out of the store today.Edit: Had to go back to the store for a mattress protector and Samantha helped me. She was very helpful and kind and went out of her way to see what discounts they had on the item. This was the total opposite of our previous encounter. She did apologize for making us feeling uncomfortable, and Black Friday is always super busy. So it was nice of her to apologize. Maybe we just caught her at the wrong time. Either way, Samantha thank you !
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November 2023 by marie easterling
Great sales people that really know their products. Good location here in Fayetteville. Special shout out for Bracksten. He made a big decision extremely easy!
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November 2023 by masood assar
I am very happy to buy two mattresses for myself and my son, it was difficult for me to choose a good and suitable mattress. But with the help and guidance of a competent person, we prepared the mattress we want.CHAD, thank you very much for your help and helpful tips. Massood Assar
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November 2023 by andrew civic
I looked at a few other stores but my experience here was great all around. This was my first mattess purchase and Bracksten was super easy to work with. I didn't feel like they were pushing me into something more expensive than I had the budget for and the dude was super knowledgeable. Definitely would recommend.
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October 2023 by Sky Gray
Bracksten (I apologize if I misspelled his name) helped us through the whole process of buying our new bed, and we could not have been happier with this whole process. He was informative, never pushy, and understands the value of making a lifelong customer instead of manipulating someone into a one-time swindle like so many salespeople will. We feel very confident that he helped us find the most budget-friendly bed that still met the quality we were looking for, and a good friend of mine that works for a Mattress Firm elsewhere in the state agrees.I'm not sure if the delivery guys, Juan and Tito, work directly for the company or if they're contracted, but we wanted to give them a shout out too just in case. They were right on time, friendly, got it done fast, and were very respectful about keeping an eye on our cats who were looking for an opportunity to bolt through the front door without us having to say a word about it.The new bed feels AMAZING.
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October 2023 by Laura Loudermilk
If the mattress is as good as the sales process, we’ll be sleeping beauties. Tom took time to explain each mattresses’ positive and negative aspects then encouraged us to think it over. We live an hour away from the store so once we decided on a mattress, Tom worked with us over the phone to get what we needed without making a trip to town.
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October 2023 by John Fitzgerald
Jared is the man with the plan. he was very professional, and helped me with my adjustable base. He went the extra mile to make sure i was satisfied and happy. Recommend this company!
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September 2023 by Oliver Maher
Love to give these guys a zero. Lazy, moronic business practice. I called to verify that they had bed in a box options that I could pick up that night. I was given a good group of options so I stopped in on my way to my friend's cabin. It was around 7:30 and it took only 10 minutes to pick out the one I wanted. The salesperson made a call to the back room to have them bring the box up front. NOPE! They refused to bring it out -- Why? Because they said the "warehouse" closed at 7:00. WHAT? The store is open until 8:00 so why in the heck would you close the most important part before the front of the store. The salesperson even asked if he could go back and get it and they said "No". The sales guy said I could come back in the morning to pick it up, but that was a completely stupid suggestion since I already said I wanted to take it tonight.Wow...So you let the morons in the warehouse walk a $1,000 sale because they are too lazy to bring a box 20 feet to the sales floor? If I owned the store, the two in the back would be fired. They were doing absolutely nothing when I got there. How do I know? They were both standing at the back of the sales floor when I arrived.Total waste of time and a completely inept group of employees. Keep up the great work Mattress Firm!
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September 2023 by Joel Winneberger
Jared was an amazing help and made sure that I left with a product that was quality and I was highly satisfied with. He helped me take advantage of the Labor Day sales and made sure I left with plenty of money saved. I highly recommend mattress firm and if your associate is Jared you are confidently in good hands.
