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December 2023 by Gavin Blair
Chris and James were super kind, quick, and efficient. No problems whatsoever and we’re super personable. Coming back for good!
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November 2023 by Rivers Nicholas
I cannot say enough good things about the people that work here. I mentioned having a problem with the heat in my car and they had the part there to fix it the next day. They were so helpful and I felt like they were honest about the things that needed done. Plus the price was super reasonable for the amount of work/time they had to commit to fixing that issue. This is definitely where I’ll be going from now on.
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November 2023 by Taylor M
I called this place one day and asked if I would be able to get in for a same-day oil change. They told me they didn’t have anybody in the bay right now and if it stayed that way they would be able to have me in and out in 20 minutes. When I showed up, there was nobody in the bay and they pulled me in immediately. I talked to a lady about what type of oil I wanted and the service I wanted and sat inside. 15 minutes later, a guy technician came and asked me all the same questions, and said the lady technician had taken off and didn’t share any of the information. When he came in, he also told me I needed a new rotor and brake pad (on a car that has been driven about 30,000 miles) and then went back out. He again came in about five minutes later, to tell me that I needed a new windshield wiper blade. My windshield wiper blades were fine and in perfect condition when it was raining all week, but magically were fraying/peeling after he did his “multipoint inspection “. 30 minutes later, they still were not done with my oil change and only apologized for the delay when I made a comment about it, and kept telling me how busy they were even though there were three techs there when I arrived and no other vehicles. They also seemed to have plenty of time to stand around and talk to whatever delivery driver showed up during when they were supposed to be doing my oil change. So I got an oil change (even with a coupon, this place was $30 more than the same type of oil change that I’ve gotten elsewhere) but lost nearly an hour out of my day, and now need a windshield wiper replacement and to wipe down my keys, steering wheel, and gear shift grime due to them having their hands on my vehicle. Will not be returning, and will actively tell people not to take their car here for service.
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October 2023 by Chase Hall
Service here is always spot on! Recently had issues that were fixed by the fellas over at Jiffy in an expedited fashion. The speed and quality of work was greatly appreciate and had me back in action a lot quicker than I initially expected. Thanks again!Services: Tires
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October 2023 by Caroline Schulz
Out of 5 stars, Jiffy Lube is a 6! I have been using Jiffy Lube for about a year and a half now, and their service never ceases to amaze me! Everyone I have interacted with is so kind and helpful! They are also incredibly efficient as well and the lobby is very clean! The longest I have ever had to wait for any of their many services was 20 minutes. As a young female who does not know as much about cars as I would like, they have always answered any questions I have had. Jiffy Lube is truly the best!!!
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October 2023 by Carson Mowrey
Jiffy Lube has been a fantastic service here on Crossover in Fayetteville. They have been so helpful and extremely fast. As a general manager of a delivery service, I’ve been dealing with flat tires with my delivery drivers all the time. As long as you bring the tires they’ll swap them pretty fast! I recommend this place to all of my employees as well as anyone who has car issues. The employees here are also very kind and extremely helpful and knowledgeable.Service: Tires
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October 2023 by Elisa Daniel
Huge thanks to Miguel and Chris for getting my class C RV squeezed in there for an oil change! Fantastic pricing and was only there about 20 minutes. I'll definitely be going back for my next change on the RV, and will probably use them for my next car oil change too for the service!
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September 2023 by Abby Reinhard
10/10 experience. Miguel, Chris and James ALL helped me get my oil change and answered all of my basic car maintenance questions. They made sure I knew what was going on and really made the whole process smooth. Will definitely be back for future oil changes and repairs!
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September 2023 by Cody Ward
I have my car serviced at the Jiffy Lube on Crossover and hwy 45 in Fayetteville and my tire was low so I pulled in unannounced to see if they could check it out. Sure enough it had a nail in it and needed to be patched… James and Ross took care of me with a quickness and at no charge since I’m a current customer!!! I would recommend this shop to anyone in need and will continue to be a loyal customer!!!
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September 2023 by John Donovan
Super helpful guys, came in for an oil change. The gentleman let me know that in there opinion the oil was good and that I still have 2500 miles to go before I needed one. Super honest and helpful. Even offered to clean up my head lights. Will be coming back for future business.
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July 2023 by Abby Shain
Came to get my brakes/rotors changed, and the entire crew was great! Virgil was very informative and professional, and Kris and Miguel were extremely courteous and attentive to me, which all made for a very pleasant experience as a young adult. The price was pretty reasonable, and the job was done quickly even though I didn’t have an appointment! No complaints!Service: Brakes
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July 2023 by Michelle McCormick
Miguel was extra fast in changing my taillight and let me watch him. He taught me how to do it for next time. Fantastic service and quick. Highly recommend!Service: Brakes
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July 2023 by _AlyssaNichole _
My experience here was amazing! Kris was the technician who helped me and he did an amazing job. He was super friendly and did his best to cut me a great deal! The service was also super quick. If you’re looking for a place to get a great quality and quick oil change, I highly recommend Jiffy Lube!
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June 2023 by Renee Kleser
These guys here were awesome!! 430pm on a Saturday my son gets a screw in his tire I call them they didn't hesitate they said bring the tire in and will fix yet. Their service and price was unbeatable the best around. I definitely recommend this place hands-down!!!! Thank you jiffy lube y'all rock!!! Super nice and friendly too!!
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June 2023 by Alex Strayhorn
It was refreshing to see the team of mechanics working together. They communicated well with each other and the customers, bringing up concerns, passing on deals to save more once they were approved (from consumer) to work on those concerns, etc.Their team did a remarkable job of taking a moment to pause to genuinely listen to the customers when they walked through the process and showed the customers the concerns where they were located on the vehicle, not just talking about them. This builds trust.The whole team did a wonderful job! I was able to interact with every team member that was there at the time. They each had valuable input and a hand in working on my vehicle on separate jobs.The team member that stood out to me was the one that started the process, Virgil. He introduced himself as the new store manager and I believe it'll go far with the team oriented approach to completing the jobs and tasks the customer as part of the team; I felt very involved and it helped ease my state of mind in the whole process.Services: Air & cabin filter replacement
