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November 2023 by Google user
I called and they got me in the same day to look at my problem. They looked at it and temporarily fixed my problem while I waited for a short time. They had to order a part and will call me and schedule when the part comes in. Was Very Pleased with the Way they treated Me as a Customer. They got me in fixed my problem and ordered it in a Very Timely Fashion. Would Highly Recommend Honda of Fayetteville for their Customer Service and Professionalism.
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October 2023 by John butler
Kept me up to date and fixed the issue by the date promised. Great experience!Service: Electrical repair
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October 2023 by Kristlyn M. (Krissy)
I purchased my car from this dealership in 2016. I have had no issues with the car, even after leaving arkansas for a few years and coming back the dealership still had records of my prior visits. I live in Centerton now, but I love this dealership so much that I make the drive down to fayetteville so they can service my car and they've done it all! I am absolutely ignorant when it comes to cars and cannot overstate how grateful I am to the service department. They are accomodating to my questions no matter how trivial and do not pressure me into purchasing anything that I dont absolutely need. My recent visit involved major service, and I was concerned about possibly needing my brakes changed and I requested additional help trying to figure out a problem with my cars alarm system and Amos is so wonderful, he explained to me how the brakes are measured and when I should expect to replace them, and also looked into the alarm issue but could not replicate the issue and instead put a new battery in my keyfob in hopes maybe the battery I had in it was causing a malfunction.Services: Transmission
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October 2023 by Ginger Dilday
Super nice, Brian is a good listener and clear communicator even if you know nothing about cars. Honda service is the best at servicing Hondas. They know what they are doing
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October 2023 by Kahlela Kearney
Excellent and polite service. JJ took the time to explain everything the team recommended on my vehicle. Clean waiting area with coffee was a bonus. Will be returning for all routine maintenance.Services: Transmission
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September 2023 by Angel Gonzalez
Went in for a oil change and tire rotation. I did not wait long at all. Customer service was great. Amos García took very good care of me and was very professional.
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September 2023 by Burton Ricketts
Got taken care of fast and efficiently. Technicians checked battery and determined it was faulty. They replaced it and performed the oil change. Everything is upfront with honda of fayetteville. No surprises. They will call and text to let you know issues with you vehicle.
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September 2023 by Christine Myres
I went in on the spur of the moment with a nearly flat tire, and said I would wait, knowing I wasn’t scheduled. They must have bumped me up the list, because they inflated, tested and patched my tire in less than an hour. I really appreciated the level of service; I didn’t have to cancel an appointment after all, got there in plenty of time. Thank you sincerely for making my day successful! You folks are the best. ChristineRegular maintenance appointment was fast and efficient as always, I appreciate the care you take with my car. We have such a ling history I really can’t go anywhere else, but then I wouldn’t want to! Thanks.Services: Air & cabin filter replacement
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September 2023 by Donna Anderson
Extremely friendly and professional staff! The facility and waiting area are spotless and comfortable. Amos is great to deal with.Service: Brake service & repair
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September 2023 by Ricky Bounkhong
Bad service my 1st appointment they told me don’t fuel pump so they me reschedule 2 weeks later go back to change my fuel plumb that is a recall 45min later they is done you know what they do to me they just test it fiction still good MY QUESTION WHY THEY DINT DO AT THE 1st TIME THEY ARE LIER
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September 2023 by Mary Carmichael
Made an appointment and service was quick. The person who came up to check my odometer and put the service tag on the rear view mirror was very nice and prompt. This is my second time here and Jose has been awesome to work with both times. I appreciate his transparency on things that will be needing repair in the future and doesn't try to upsell me on things I don't need right now. This is why I'll be sticking with Jose as my service advisor.
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September 2023 by Kristina Coleman
Greeted as soon as I drove up. A clean comfortable waiting area was provided. All the service & check out took less than an hour. I was advised what will be needed at the next service appointment & anticipated costs.
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September 2023 by Ryan Fewell
They did a very good job replacing my oil. They also provide excellent customer service by being kind and helpful to others. They also have cool cars to look at, nice TV to watch, and good food to eat.Services: Tires
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September 2023 by Payton Marlin
I came here early 2023 to look at the used inventory selection. Even though I didn't get a car from here the staff was very friendly, helpful, and honest.I went to the parts center for Honda to get some of the Honda certified parts to change my oil. The next day as I was planning to do it, I realized I forgot to get the washer for the oil drain plug (you are supposed to replace them every change).I called to see if they had some even though they were 15 minutes away from closing. Even though the parts section of the store was closed when I arrived, Zach made a tremendous effort to still get me the washer even though the shop was already closed.I was able to change my oil that day instead of pushing it off thanks to Zach. Will be coming back for any parts I need
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September 2023 by Ray Galles
I have always received excellent service from Fayetteville Honda. This past Wednesday, I was late about 10 minutes due to a traffic accident on US Highway 412 east of Springdale. They were more accommodating to me than ever and helped me with my CR-V. Thank you again.Service: Oil change
