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March 2024 by jasonchee1
The manager of this company is deceitful and will tell you a number a price and you will return the vehicle for twice the amount of money renter beware. Make sure that you are told the Final dollar before you check the car out
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January 2024 by Becca Finn
This would be the only place I rent a vehicle from, so much better than Enterprise.Lonnie & Richard @ Fayetteville know which vehicle to get for me and all of them have been a pleasure to work with.
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December 2023 by Fatimah ALRubaye
The best place to rent a car! I only rent here! The manager Lonnie is the best and all his staff are great people! THIS IS THE PLACE TO GO!
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November 2023 by Subhadipto Poddar
Did not acknowledge the rental even after Hertz allowed me to book it. Really disappointed.
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September 2023 by Shaina Hayutin
Hertz customer service was fantastic. The dealership I was coming from was an hour late dropping me off and I was going to be late to work. When I arrived at Hertz, the two gentleman working immediately took care of my rental with urgency and quality. They had the car waiting right outside of the front door, keys in the ignition and AC on. I was in and out of there in 2 minutes and able to make it to work on time. Highly recommend!
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August 2023 by Carla Waller
Lonnie is the best! I have rented 2 cars from this location, very friendly and professional. Highly reccommend this location.
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June 2023 by Emery Walters
Lonnie is the worst manager I have ever had to deal with. Rude, short, inattentive, inconsiderate, with a NO CAN DO attitude. Passing the buck to the customer is never an option in a customer service role. Hertz's car broke down, but they expected us to abandon our job duties, and drive 30 miles to have it repaired. (UPDATE: It was actually 65 miles away, 3+ hours round trip) How is someone supposed to drive a broke down vehicle to get repaired? Also, why should we have abandon our job duties to have Hertz equipment repaired? HORRIBLE EXPERIENCE. STEER CLEAR, if possible.
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June 2023 by Paul Stowe
HORRIBLE!! I made reservations for a Wednesday pickup, but wasn't able to get a car until Saturday and not the type of car I had reserved, only had more expensive rentals available. The car I got had trash in the center console. At drop-off I was charged the rental rate of the car they gave me and didn't honor the original rental price. Also, the amount they wanted to charged me did not deduct the $75 deposit I had paid at pickup. When payment was declined, I asked to pay cash for balance owed. I was told I could but then wouldn't take it because they don't have change.When I reached out to their customer service about this, I was told they couldn't help me.1000% would not recommend!
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May 2023 by Jennifer Sears
Richard Heckerz and David Harvey did an awesome job getting me in a rental. I had been in an automobile accident and had been dealing with an arrogant insurance adjuster most of the day but these guys made my day by getting me into an upgraded rental fairly quickly! Thanks Richard and David!
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April 2023 by Rob Crist
I’ve rented cars around the globe, and can confidently say this location serves its customers with efficiency, value and heart, including my experience today with David. And back when I owned my garage this Hertz site also bailed me out by getting customers into cars on short notice (which is what they did for me today when my car went into the shop.). Keep up the good work.
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January 2023 by Barbara Barrette
David, helped me with a Really nice Car, every one That was there was, Really kind to me!! I need to rent a car I would definitely go back and I would let people know that they're really good to their customers, thanks the good teamwork you guy's were Great ??
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November 2022 by Debretta Moore
I’ve never rented a car before, but this was a horrible first time experience. Had trouble finding the building, get there and they have my reservation but said they didn’t know if they had a car for me when I booked a week in advance. They pull up an SUV which is not what I reserved. I reserved a Chevy spark or similar. They pull up the car and that is when they ask me for my CC. I told them I did not know I needed a CC and Priceline did not say anything about it on the reservation. Not helpful and very rude. Long story short the whole thing was super sketchy.
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October 2022 by beauharlan7
HERTZ CAR RENTAL in Fayetteville, located in Johnson, is the BEST!I have been renting vehicles from this location for the past 7 years.Each and every HERTZ Representative I have had contact with in assisting me with a vehicle rental, has ALWAYS been Prompt, Professional, and Friendly!This HERTZ location shows their expertise from assisting with the type of vehicle you need/desire, then you receive your vehicle in perfectly CLEAN & SANITIZED condition.I’m proud to be a HERTZ GOLD MEMBER, the Fayetteville/Johnson location is my place of choice.If you are needing a vehicle rental in NWA, this location is your only choice for receiving the BEST in everything you want in a vehicle rental need!Sincerely,Cecil Beau Harlan
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October 2022 by Dalton Dwyer
I have traveled for work frequently over the past 10 years, and I have never been to a car rental location with such friendly and professional staff.I was in town for work, but there was an event ongoing in the city (LPGA tour) meaning many other locations were sold out of rental cars. The team at this location helped me find a vehicle and were willing to go above and beyond to make it work out- including offering to drop the car off at my hotel and helping me move drop-off to XNA.They are a credit to the Hertz organization, and I highly recommend renting a car from this location.
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October 2022 by Ty Maschhoff
David was a great help when I called into check up on everything sadly I forgot the other gents name but was also a huge help finding me something I needed in my price range at a busy time in Fayetteville.
