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October 2023 by M Bairekdar
Horrendous, unprofessional, and flat out disrespectful employees. I was at the express store in nwa mall on Labor Day 9/4 in the afternoon trying to return a tshirt that I bought less than two weeks ago with original receipt and original tag. The “sales manager” and her employee didn’t accept the return claiming i have worn the shirt.I told her that yes I have worn the shirt and it was not a good fit and I’m trying to return it since I’m still under 60 days and I have original receipt. She started misleading me saying it’s in the policy even to not return worn items though I looked it up and there was nothing about a worn item return policy.I have worn the tshirt once and the disrespectful sales manager said they will take it back if only if I go wash the shirt and bring it back.What a respectable and reputable clothing company says that to a customer? I’ve worn the tshirt once, it was not damaged!!They didn’t accept the return until I called the customer service number and made a complaint and went back with a reference number and told her that customer service told me I was in full right to return the item.Both of the employees were rude, grabbing the tshirt and throwing it to the side and ended up processing the return. At the end I asked the “sales manager” for her name and she rudely told me I don’t need to know her name and asked me to leave now. Both of the employees started telling me to leave now repeatedly.I have never encountered more unprofessional staff of a clothing company before, lack of professionalism and training is apparent and anyone should avoid this store at all cost.My original receipt had over $200 worth of items but the employees behavior and lack of professionalism will make me doubt going there again.
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December 2022 by Amanda Banks
Last time I was in, ask of the employees were talking to each other and eating food and the service wasn't near as good as usual.
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October 2022 by Ashley Pruden
It’s a great place, I love it. Fresh air, nice feeling. It’s flexible with adding beautiful formal to unique casual to my wardrobe... The staff is attentive, pleasant, and available. Hands down great experience.
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October 2022 by Justin Cameron
Ridiculous!! Cash in hand,dressed impeccably and was interested in a sport coat. Wasnt even greeted when i walked in as well as three employees in the store and i was the only customer. Was looking at a 400 dollar jacket and they never even cared enough to stop talking about they're weekend! Place is a joke
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June 2022 by Derek M
Just an average clothing store, didn't find anything we particularly liked.
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January 2022 by Alana Bonner
Horrible location! Store associates are unpleasant and not helpful. Sad that it's the only location in this area and why I shop online to avoid this store. I listened to a manager bad mouthing other employees to other employees. Just always a gross experience here yikes!
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November 2021 by Justin Meyers
Ashley helped us out today. She's a great young lady that goes above and beyond to help a customer. Thanks again for all of your help today. We really appreciate it.
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October 2021 by Matsumoto Sensei
Awesome staff and high quality products!
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September 2021 by Dai “White Wolf”
Sad this turned into an outlet and is not a regular store anymore. They don't accept returns from online, or the coupons they keep sending me in the mail! Also not sure what makes it an "outlet", still the same, outrageous prices.
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July 2021 by Jakelin Anguiano
I really really like this brand…But I think in this store they can do so much more to improve a friendly environment.
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April 2021 by pendyala mahesh
Prices are too much and not matching with online express outlet prices. They are not price matching with online prices.
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April 2021 by Margaret Bowen
Nice sales. The jeans are comfy!
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July 2020 by nick love
Nice place to visit
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March 2020 by Sain Espinoza
Nice place
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November 2019 by rahul v
Awesome staff and quick service