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October 2023 by Vishranth Vanisree Giridharan (Vish)
Poor customer service and bad attitude.
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September 2023 by ghaida Elmasheiti
I would give 0 stars if I was able to. A older lady was working the register and she would not accept my gov issues and valid work permit card to buy some pods. Not when alcohol. She said it is not an acceptable form of ID which it is. Also tried taking my ID and keeping it with her when she said she couldn’t accept it. Which is ridiculous because it is government issued, valid, and I’m over 21 years old. I called to let her know that it is acceptable if she had done a simple google search or ACTUALLY studied ABC laws or validity of IDs in Arkansas like her job requires her to… she was extremely rude when I tried to explain to her that it was valid and government issued in which she stated she didn’t want to argue with me over my ID. There was no argument started on my end. It was a simple explanation that she didn’t want to hear. She also hung up on me over the phone when I was in the middle of explaining to her that it was valid and she didn’t have the right to try to keep it. I understand not wanting to risk your job if you are suspicious of fake ID or you’ve never seen my type of identification before but being rude and hostile is not a good representation of shell or EZ mart. Disgusting behavior on the cashier’s end honestly. At least be cordial and clear instead of being combative. It would really help if managers actually studied Arkansas government laws and educated themselves on work permits and green cards. Customer service training wouldn’t hurt either.
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September 2023 by Cade Cox
This place is terrible.Only half the pumps work at a given time, assuming any of them work. The price is a few cents more expensive than anywhere else. The service is dreadful and the place is never clean or tidy. This is all especially bad considering that I’m sure this place makes a fortune, given the convenience and sheer volume of people that are always here. Do not go here, find somewhere else if you can help it. Terrible management.
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September 2023 by Trappy Curiel
Assistant manager denied my service animal entry after I Offered to provide their ID card & dog was wearing service vest. Assistant manager said it didn’t matter because she is allergic. Spoke to the manager & she said my Id card is probably fake & that she didn’t believe us. All of this was said before they even saw my animals ID. Offered to show my Dr’s note & they said they weren’t interested in seeing it because they already denied me entry. I let them know what they were doing was extremely illegal & it was all recorded by their cameras. Store Manager said to try to sue them and proceeded to call me a slur.
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September 2023 by Andrew Robinson
I live right next to this place and have so for a year now. This place always has tweekers or weird people working there who are incompetent. I had trouble in the past with some of the workers, but recently I had my ID confiscated, mind you I am well above of age to buy liquor and tabacoo. The lady working wanted a confrontation and egged me on about how my real ID was fake. She gave the police a hard time about the UD being fake and just looked stupid.. The police got my ID back however they said that this place was a joke and not to spend your money here. The dude who came out after I had my ID taken told me his ID was fake. I don't know how this is even possible.
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September 2023 by Joshua Reyer
I give one star because it seems every time I go here the workers are downright rude and never try to help by doing there job, I've asked to speak to a manager countless times. Now Im just going to stay away. Thank you EZ Mart for making things so much easier. I will be leaving a review on yelp as well.
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September 2023 by AJ Ackerburg
Worst experience at any gas station, ever! Front store lady cussed at me and raised her voice over other customers. Manager had to get involved which solved nothing. I can’t be mad though, because at the end of the day, they work at a gas station instead of going across the street and getting a degree.
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April 2023 by Javonda Daniels
HORRIBLE!!!!! shift change while 12 customers are in the store IS HORRIBLE!! so unprofessional everytime i come in here
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November 2022 by Mitchell Smith
This place is the worst in town from the manager to the employee only 2 faces that i been seeing for a few years still here, there's one employee who i thought was a manager wasnt which speak alot about how the company runs its corrupts , over priced and poor management skills
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November 2022 by Ashhad Hussain
This short guy with a brown mullet was being rude to customers and harassing them and also threatening to tow me when I’m sitting in my car. The poor cashier seemed busy but he’s always outside smoking. Awful place, don’t spend your money here.
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Bought a 2.99 biscuit with taxes it was 3.68 that's a rip off i won't stop there no more taxes are not that high that is over 20%
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August 2022 by Queen alien
Been coming for the past year. Use to be friendly. Now with new management it's a terrible place. The employees use to be happy smiling, now all I see is stress.
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August 2022 by Mary Tabor
Super sweet cashier guy, cut little store too <3
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June 2022 by Gabriel Del Carmen
They sell expired milk, that is also overpriced
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January 2022 by kimmy blazen
Worst place ever, trash never seems to get change, nothing ever stock, clerks are rude and never let me swipe my rewards card, overnighter always flirts with my husband to the point he refused to go there after work for gas, pumps are dirty, coffee always cold! Ask to speak with manager they are never there like what? How am i suppose to speak with them to fix the problem if he/she never present at store they should be fired