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March 2024 by Sue Voeck
?Good experience!
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March 2024 by Cody Lundberg
Great experience! Very friendly and professional salesman.
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March 2024 by Megan Perez
We’ve been extremely pleased with Crain Kia in both the purchase process as well as the ongoing service/routine maintenance. They’re quick and friendly!
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March 2024 by Teresa Bowden
Very good fast service.
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March 2024 by Karl Smith
I feel I got a good deal on my car, but I'm disappointed that my salesperson only showed me cars on his lot and not the other Crain cars on my list.As usual, the wait to close the deal takes way too long... 90 min.
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March 2024 by Amy Hinkson
I’ve been a fan of the Kia brand for a long time and I’m so excited for my new, to me, Kia! The sales staff was top notch and was able to work with our timeline. I would recommend a Kia and this dealership anytime!
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March 2024 by Harry Chu
Appointment is easy to schedule online. Service time is as scheduled.
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March 2024 by Jonathan Shaver
After my car overheated, I dropped my car off and was told there was nothing wrong. It promptly overheated again and this time the car sat at Crain Kia Fayetteville for 8 days without anyone looking at it. They also offered no loaner. I eventually came and picked up my car and traded it in for a Honda. I will likely never own another Kia because I cannot trust the service.
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March 2024 by Pamela hale
Buy from Roddy he is awesome guy. Hurry down and buy from him today. He made our experience so great.
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March 2024 by Clay Hale
Come out and buy a Kia from RoddyHe's a great salesmanHe will treat you right
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March 2024 by William M.
If I could give zero starts, I would. They had a car on their lot that I was very interested in. I put a deposit down on the car to ensure that it would be there as I was driving down from Kansas City to see it. It was priced very well and the miles were low which is what convinced me to come see it. I arrived at the dealership and was greeted relatively promptly by the salesman and the general manager with whom I had spoke to on the phone. Both seemed very pleasant. I filled out some paperwork and took the car for a test drive. I loved every minute of it except for some vibration that I felt while on the highway. It wasn't there at lower speeds so I assumed it was just the tires needing to be rebalanced. I spoke with the general manager who greeted me when I returned and let him know about the vibration at highway speeds. I told him that I will buy the car if he can diagnose what it is. He told me that he would have a tech look at it first thing next week as I was there on a Saturday. On Monday afternoon I called to see if a tech had a chance to look at it and he said that it wouldn't be until Wednesday that they can work on it. I told them to keep me informed as I wanted to buy the car. On Tuesday I noticed that they raised the price on the car $4,000. I thought this was a bit odd since they technically already had it sold to me. Wednesday comes and goes and there is no word from the dealer. I called on Friday and I was told that it had "mechanical issues" and that they sent it off to auction as it was too expensive to fix. Essentially they lied to me. They didn't fix it. They sold it to someone else at the higher price and told me that they auctioned it off. I assumed that this was the case as no reputable dealer would try to sell a car with major mechanical issues without inspecting and repairing it before they even offered it for sale to the public. AVOID THIS DEALERSHIP AT ALL COSTS
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March 2024 by Jeanette Adams
I want to start off and say that I could’ve handled the situation much better from my end and let my emotions carry my interaction. However, I still don’t feel great about my experience even after rectifications were made and think sharing could help someone.Two days after I bought my new car, I went in and cancelled my extended warranty. I didn’t fully understand it and made a mistake saying yes. Manny was amazing handling this and talked through this before we made the decision to cancel end of January.Fast forward to end of February, my title has been suspended due to extended warranty sales tax. I called DFA who were lovely and let me know all I needed was my cancellation proof and they will remove the charge.So, I went ahead and called the Dealer and let them know I needed that paperwork faxed over to the DMV and Little Rock. Mind you that paper includes my full social. They agreed but I found out later at the DMV this was never sent over. So I went ahead and drove to the dealer the next following operating day where I met with Loren.Loren immediately shut me down and told me all he could do was give me a piece of paper that is a quote of cancellation. He was a little short and didn’t take the time to hear me out about the paperwork I needed or care that they are the thing holding me back from my title. I decided to trust his word and took that paper to the DMV. Immediately they let me know that the paper is not enough and even had my VIN number messed up.I decided that it was time to call KIA customer service because maybe the dealership isn’t the right contact and that’s why Loren was a little short with me. They helped me right away and told me that the paperwork is available at the dealership and they would be happy to talk with the Finance department at Crain Fayetteville if needed. I told them that I would try again and try to be a little more direct.This is where I definitely started to get frustrated, as I have spent a lot of my day dealing with this and driving around. I called ahead to Crain and let them know I would be coming - the front desk girl is lovely and told me I could go back to Loren.Walking in, I told him that I was sorry to be back again. I definitely was a little short and told him that I dressed in my professional clothes in hopes he can take me more serious this time. I probably should’ve been a little less petty but I have spent 2 days and multiple hours waiting in the DMV just to have to drive back to Crain again and again. I can definitely own that part but this completely changed his demeanor to even less emphatic. He smirked and scoffed a little and said, “was I not taking you serious before.” As someone who works with clients I know it is hard when you feel a little attacked it’s easy to match their tone instead of staying professional. So I apologize for my words but after his question I went ahead and told him no, that I didn’t feel welcome during our earlier encounter. I told him about my previous paperwork that contained my social which happens to not be available for some reason. I sure hope it’s safe because it would be a shame for something to happen because of this.So he pulled out a new one to fill out for the DMV. I still feel a little uncomfortable that he knew where that paper was but didn’t know where mine was with extremely personal information. He then proceeded to tell me that this was the first time someone needed this. Which is totally fine but I found it unprofessional to make excuses for not knowing how to help instead of consulting someone else. Again, I own my behavior and am sorry. But hope that Loren can use this as learning experience for better service when dealing with upset customers. In the future, I plan to ask for Manny directly.
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March 2024 by Ron Graham
Keeton was great to deal with!
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March 2024 by Brent Young
Jorge did a great job of helping me find the car I ended up getting. The process was probably the smoothest I’ve had.
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March 2024 by Drew Howerton
Collin and Skyler are some of the best that Kia Crain has. Very nice and respectable. Helped me through finding exactly which car I wanted!!
