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September 2023 by Mary Martin
Central EMS paramedics were amazingly patient with our son who is autistic. Everyone was professional yet caring. Thank you for the service you provide to our community!
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September 2023 by Susan Morris
I was having a nose bleed that wouldn't stop. They only had to drive 2 miles round trip to pick me up (I live right by Washington Reg.) yet it cost over $1,000. It happened again a week later and still over $1,000 for a short ride. If I could have driven myself the 2nd time I would have because the price is outrageous. I understand paying more if they have to do an IV but the cost should be a lot less when they only have to drive 2 miles!
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April 2023 by Matt Harris
EMT's were amazing and provided great service. Could not have asked for better care during my emergency. This is a review of the billing and office employees. First of all they are not in network for any insurance company. They did bill my insurance, so it went towards my deductible, however there was no insurance discount. They offer a 15 percentage discount if you pay in full. I wanted to use Care Credit to take advantage of 12 month interest free payments. They told me they take care credit, however after multiple calls to both them and Care Credit, I found out they don't even though they told me they did. I feel like if you choose not to be in network for any insurance, the LEAST you could do is take a very popular credit card that every other medical provider known takes. Paying medical bills is difficult for most people. I feel like they should make it as easy as possible and let people pay anyway they can. Again, service was amazing. The "after care" is not great. By they way, Bentonville EMS was in network with my insurance a few years ago when I had to use them. Their cost to me was a 1/3 of what Central EMS billed me. Too bad Fayetteville doesn't have their own ambulance service like other cities in the area.
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October 2022 by Andrew Micciche
Extortion Racket.Charged my healthcare Insurance 3 times. Then said despite my insurance paying them they demand the same payment again and would send me to collections.
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September 2022 by Vicki Anderson
Responding people chose not to listen to me. Chose not to note in report that my doctor said to get to hospital ASAP. Office people would not work with me. Medicare gave me rate they would pay. . W when notice was given we would get stimulus money they offered to settle for that amount. Hmmmm if your old get someone else to take you to hospital, they are dishonest in office.
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April 2022 by Chester Piland
Wonderful service by the attending EMS personal. However management and billing are atrocious failures. Worse administrative service I have ever had concerning ambulance transportation since being on Medicare. Be very cautious about accepting their assistance. Better off calling a friend or dragging yourself by whatever means to the closets hospital. Have the local fire department load you in a vehicle and have a friend or relative drive you. Surprise billing/balance billing, denied medicare claims etc. No response from their administrative billing department when requesting information to file a medicare appeal. Be very cautious. They caused me to have a surprise bill of $1298.62 for an ambulance service, transportation to hospital, that has always been covered in the past by Medicare. They actually refused to bill Medicare until I called them and threatened to report them for Medicare fraud due to lack of billing Medicare before billing me. Obviously their desire to receive full payment rather than accept the medicare approved amount is what drove their billing decision and coding for this service. As I said they absolutely refuse to communicate with you once they have made a decision. Without their billing statement information your Medicare appeal will be denied due to lack of necessary supporting information!!!!
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April 2022 by Benjamin Wilks
The medics that attended to me at my apartment in March 2022 should be investigated and fired but the 2 gentlemen that took me after my hospital visit from hell to st Mary’s in Russellville we’re incredible and king an didn’t judge me. Fayetteville Arkansas has become a hard place to be disabled and I became Sick and injured at a young age. I’m a 35 year old man and have lived here my whole life and I am traumatized bye what is happening in Fayetteville and the ego that is getting innocent people ? hurt. Makes me sad and I know I have made mistakes but I truly have heart and do care. Fayetteville is breaking my heart Honestly
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January 2022 by Paul w Prangler jr
Excellent people and their their when you need them
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October 2021 by Sonya Drevdahl
Thanks to my buddies that got me off the floor, got me to my bed & checked my boo boos. I know I can always count on good friendly service with good response time. I really appreciate all you do for me. Sorry I can't remember your names but you know who you are.
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April 2021 by Edward Bernard
Actual EMT's were nice and professional. I'm only giving a 3 star rating for what just happened below:However their online billing system is a joke and only can be blamed on whomever is managing thatI paid my bill IN FULL on the 3rd of March 2021 online and now I get another duplicate bill on the 19th of March 2021.I've been trying to check out my account status via their website but just either get errors messages or have to go through the quick payment process which I'm not going to do.Now I guess it's either call or go down there in person with evidence of payment. Which I can obtain from my bank.I hate it when payment systems are FUBAR.
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December 2020 by Bonnie Jackson
Transport to hospital 11/21/20 6am.Thanks to Larry Gregg, Mr Burl, and Mr B. something.( sorry buddy, can’t remember your name. Lol)Great professional, knowledgeable, friendly guys.Exceeded my expectations.Thanks from a medical professional patient.You’re great!
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December 2020 by Karen Faries
Driving down interstate 40 on a Saturday at 4:20 near Ozark. I experienced number 11 ambulance tailgating me and other cars and going Approx 85 miles an hour without the sirens on. It made me feel like I was going to be on the side of the road hit from the back by the ambulance. Very disturbing
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November 2020 by Marge Brown
I want to post a shout out to the two fantastic men who came to rescue me from the floor today. Little do we think about these people until such time we NEED them. I don't know their names but I know they are amazing. Thank you for your help and your kindness.
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June 2020 by Levi Curtis
The people here are so nice and friendly me and my sister was in a small crash may this year the ems people came checked on me and my sister thanks again
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May 2020 by Tina Vasquez Hoback
thank you for being kind,patient and understanding ... my son fell and had a seizure and they helped him but encouraged us and left us WITH .... If anything else goes unusual we will come running THANK YOU