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April 2024 by David Kelley
The only reason you didn't get a zero for service is due to your excellent shuttle driver! The rest of your staff could use some training.Front desk personnel got agitated when receiving calls for the shuttle. They hung up on me while I was trying to ask a question. No bell hop service offered.Rooms are not very clean.The fire alarm went off at 4 AM. NO call or instructions from the staff as to what to do.I answered a survey from the Basin exactly like this and have not received a reply.Very disappointed as this was probably my first and last trip to Eureka Springs due to this experience.
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March 2024 by Steven Griffin
Beautiful location , clean but I booked because I am on a long trip checked to make sure hot tub was working before I booked but when I went down water was dirty and not hot would not get in it. the room they gave me had a tub but it was broke very disappointing, if you need a hot tub this is not the place . 15 dollars extra for nothing would not stay here again
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March 2024 by L Watson
We hosted our daughter’s wedding reception here last week. Glorious! Susan is amazing and she is your go to for booking the ballroom as well as other services. Susan is your new best friend! The food was wonderful and we had special dietary needs for some guests, which were awesome! Every single person from Basin Park Hotel was absolutely wonderful! Many of our guests stayed here as well and the rooms are comfortable and cozy. I just can’t say enough about the staff. I’m so thrilled we had the reception here! I truly feel Basin Park Hotel is such a special place with a special and talented group of people contributing to the great work they all do! Looking forward to a spa trip soon! ?
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March 2024 by Christina Henderson
We love everything about the Basin. The history, ambiance, staff. Great place!
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March 2024 by Jennifer Wilson
The Paranormal Investigation Tour was Amazing and the tour guide is wonderful. I completely enjoyed this tour and would definitely do again. My family and myself also did the Crescent hotel ghost tour and was not impressed and would not recommend. Excellent job Basin and your employees are very nice and helpful.
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March 2024 by James Watson
The shuttle drivers and evening and night staff were awesome. The morning desk clerk not so much ? she was very short and rude. For the price you pay the amenities don't compare with the comps in the area. The fire alarm went off around 4.20 am one morning had to evacuate the building. I asked morning clerk if they knew what happened and she very rudely said well it wasn't a fire. Later that morning it was cold outside I asked her if we could get the fire pit lit again NO it will be lit at 7 pm and she hung up on me. Restaurant was good but disappointed they closed at 8 p.m. We were starving the second night there and just assumed they would be open until 9 p.m. only to discover they close at 8 p.m. Coffee is only available for 2 hours in the morning. Even a Super 8 has coffee 24/7. There was more problems but I think I said enough
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March 2024 by Gwyneth Bowen
First time visit in Eureka Springs and happily landed on this hotel to stay in. Happily because it is right in the heart of the main downtown area. It's an old hotel, so the rooms don't have the function that more modern hotels usually do. However, for what they have to deal with in the old styles, they've done a pretty good job. Not the most sound proof and if you're not on the top level you will hear a creaky floor when the occupant above walks. It does have a lot of history and charm to it though. Trade-offs. There is no parking at the hotel itself but they offer a shuttle to a parking lot that is a couple of blocks away and free for hotel guests to use.
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March 2024 by Metal Mama Michele
The historical hotel is amazing.Prepaid breakfast was so so.Employees are very nice!
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March 2024 by Terry Taylor
Very friendly staff and central location for Eureka shopping.
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March 2024 by carter morris
A very fun place to stay! Very cool ballroom, the service was great, and the views over Eureka Springs are beautiful ?. Our room was nice and the food from the restaurant was peak ?. Overall a great experience!!!
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March 2024 by Rachael Bruce
Did not stay at the hotel but popped in for spa services.It was heavenlyUpon entering the hotel lobby, I was greeted by a very kind gentleman. He pointed me in the direction I needed to go.Upon reaching the spa area, I was greeted by 2 very kind females. I was brought into the hot stone room while we waited for my husband. My husband was struggling to find a place to park, so the lady behind the desk sent him to the hotel parking lot and sent a shuttle to pick him upWe did the couples mineral soak. It WAS AMAZING!The tub, the hot water, the salts, the oilsIt was amazing. We rushed to Eureka for a romantic, kid free getaway. We chose to do ziplining and then couples soakIt was perfect!!!! Such a beautiful experience thank you Basin Park
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March 2024 by Think Engraved
We didn't stay but we did do a tour. I love the look and feel of this place and we may have to stay here on our next trip to Eureka Springs.
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March 2024 by Sonia Wallace
Very conveniently located. The shuttle service is an extra convenience that allows you to tour the town a little easier.Food & drinks: The restaurant is nice and relaxing too.
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February 2024 by Clinton M.
Friendly staff, nice and quick shuttle service. The hotel is old... there will be creaks, paint issues, blemishes... this is a part of the ambiance. It made the stay pretty cool to experience the history. Nice location right in the middle to walk to everything.
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February 2024 by Michael Pierce
Well, it is an old building, so I have to say that I expect little issues.Rooms are okay. Our room had a gap at the top of the entry door when closed that you could easily slide your fingers into the other side.The complementary breakfest is simply what you would expect. Old banana and some cheap grapes. But hey, it's free!Was not greeted very nicely by the front desk lady when I went down for coffee. She seemed to either like to disrespect men or just was having a terrible morning. Either way, I felt like it was directed at me, and sarcastic replies to customer questions never bring a good review.All in all, it's a place to stay, great location for visiting other locations in town. Shuttle service was very nice and friendly. Most likely, I wouldn't fork over the cash to stay here again, but there are others close by that seemed a bit nicer looking.Walkability: Close to everything
