-
January 2024 by Clayton Hutchison
Agreed on constant visa hacks,4 from 202$/2023,and I completely went to my check that has never been hacked...thanks to brookshire..
-
December 2023 by thien mai
Very bad service! Cheating customers! They lied to me about the item not arriving on time and did not allow me to return it
-
August 2023 by Rebecca Garrett
The folks at this store are so very nice and very helpful will only do business with this store because they are always so good at helping us when we go in there we have never had a bad experience with this place. I wish I could Remer the young ladies name that helped us yesterday because she was so sweet and very good at her job. And the manager was just as nice we will only do our at&t business with this store!!
-
July 2023 by Donald Calk
Everyone was super helpful, friendly and nice. Hannah made getting switched from Verizon to AT&T both times quick and easy. Also love how you can call and speak to someone in the local store
-
July 2023 by William Johns
Very good experience buying a new phone and I pad the young lady was very helpful and courteous and I love my new devices and am looking forward to using them for my new business
-
January 2023 by Janice Erby
I was very satisfied with our visit. Sky was professional and knowledgeable.
-
October 2022 by Joanna Mccathern
This review is for Aaron, the lady who helped me at this local store. She was very knowledgeable, professional, friendly, and listened to my concerns. She was not only a great listener but she was able to solve my problem. Thank you so much!
-
August 2022 by Susan Torres
Talk to Sharikia on phone about upgrading phone and tablet. Was friendly and knowledgeable about products. Went into store and experienced this same associate who further was very helpful and made my purchase an enjoyable one.
-
August 2022 by Eric Garmon Wallace
Erin is the store manager. She's awesome. But Hannah helped. I could not believe the depth of her knowledge after only thirty days working there. This was by far my best experience at any ATT store I've ever had.
-
May 2022 by Lilly Ann
I’ve been a customer for years. The local store where I live used to have wonderful customer service. This is no longer the case, and it’s been awful for at least a year. I upgraded in December of 2020, and went into the store to pick up my new phone. This was my first bad experience with the local store. Accidents happen, we all make mistakes. The issue got resolved , only after I contacted someone outside the El Dorado store for assistance. The manager, who had been rude before, apologized. That’s good enough for me.But then twice I have called this store for assistance and both times not only were they no help, they hung up on me. The manager shouldn’t be in management. Period. This store is a horrible representative of att. After reading other comments here, including a woman who experienced a very similar issue to mine last year, it’s hard to believe att has not taken any measures to address this. Your customers deserve better.
-
February 2022 by Emilee Thompson
Great. Ask for Aaron (not sure if spelled right) but she is awesome and extremely helpful!
-
December 2021 by J S.
If you as a customer enjoy being argued with, this is the store for you. If being patronized by the staff who are equally condescending as they are ignorant is the goal, this location achieves the highest of accolades. Our experience with AT&T El Dorado began with a phone call. I called to inquire about the current stock of iPhones. My dad wanted to purchase a new phone and add a line to his existing account. I called to confirm what they had in store as we wanted to pick it up in person. We didn't care so much about the color / size of the phone, just didn't want to order online as the delivery time was roughly 30 days. (This concept was rocket science to some) Cole assured me over the phone that he couldn't check what they had in stock because a customer was "in the store." We decided just to stop by. Perhaps being a customer "in the store" would help our chances. The plan. Purchase an iPhone 13, add an existing line to our account. Should be easy, but such requests first require being berated about our the age of our current plan. "Oh, this is a really old account. We can just switch this around for you." "No thanks, we just want to purchase the phone and add the line" my dad responded. "But you only have 30 gigs of data...." My dad: "... I know. That's not why we're here today. Just want to look about the phone." "But if you go over that 30 gigs, it'll charge you extra..." Dad: "I'm aware. We just want to see about adding the line, purchasing the phone." "Well, first we have to figure out what phone you want." He sneered. Dad: "We're looking for the iPhone 13 ... base model." The associate disappears for a bit and came back a few minutes later. "Can't check to see if it's in stock. Our safe has a timer on it and can't be opened for another five minutes." My dad and I look at each other. Apparently a list of inventory is a foreign concept. He resumes. "Since your plan is so old how about we just ..." This continued for some time. All in all this experience ended as disappointingly as it started. He even assured us that we couldn't purchase the phone outright (even though we brought cash). We had to set up a payment plan. I told him we had purchased phones through AT&T before, paid for them outright and just added the line. "Not in my store. Where did you do this? What store was this? No sir. Can't just buy it," was his response. We walked away ... no new phone and more frustrated than when we started. I hear Verizon is nice ....
-
December 2021 by Ava Collopy
They were very helpful and went out of their way to solve the issue I was having.
-
December 2021 by Toni Greenlee
Shout out to Kirby for his customer service. If ATT put him in charge, it would be a much better organization.
-
November 2021 by Wayne Jones
The sales associate, Aaron, was very helpful. She made sure I was getting the best options for my wireless service, and also suggested a Home internet solution for me that I ended up getting a contract for. It will be a great addition for my business dealings. Please tell her she was delightful and most definitely helpful. She seemed to genuinely want to help and through general conversation identified my possible needs which had solutions she could offer through AT&T. ?
