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January 2024 by Hawkeye Patreli
The reason why I give this store a 1 star is because of their contact protocol for customer service and support. It's Email only and they don't respond for several days. Why have a phone number in the first place if it's email only. I've not been able to talk to a live person and I'm 200 miles away trying to get information on a product they sell.
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November 2023 by Kathy F.
Same story as everyone else, ordered 20 items got 17, was charged for all 20 the day of the order. Items didn't ship for several weeks. So what is happening is the company has free use of the $ for weeks before they ship. if like most people, items are ordered on cc which means you are paying weeks of interest before your item is shipped. Most reputable companies do not charge you until your item ships as that is when it has been legitimately sold. After all that this company seems rather shady and non-responsive to contacts from customersStill no response on my missing items11/22/2023 update: I updated from one star to three based on they did fix their error.Finally heard back on my missing items and they showed up today. Response was that it was a picking error, but if they have that many picking errors they might to review their processes. Not sure how 20 on the order gets changed by picker to 17 (packing list as 17 instead of 20)
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October 2023 by Edgar Zappa
Ordered a product from Ideal True Value Online only because I thought the item had been discontinued and they still reported an inventory. Wow. Two weeks later and I'm still waiting on the item. Not sure I'll ever receive it.
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August 2023 by Brendan Brown
Found a great deal on what I needed on their online store. Ordered online despite the outdated website and poor reviews. Got a shipping notification 3 days later and parts are expected to arrive within a week of my order date. Happy my experience wasn't the same as all the other reviews with having to fight to cancel orders that never shipped.
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April 2023 by William Mcknight
If your looking for quality lumber and supplies, enter at your own risk..customer service.. well its what you expect from a small town lumber store. They usually never have the supplies you need. I placed my order today just to find out they only took cash because the internet was down. After going to the bank I went to pick up the lumber I purchased just to find out they didn't even have it. Just spend the extra time to go to home depot or Lowes.
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February 2023 by John Hiner
I ordered fence parts from Ideal True Value Online. After 10 days without a shipment notification or notification of order delay, I have contacted multiple times via email to check on the status of my order. I have not heard back after three attempts to contact them. I still have not received my order and they will not respond to request for refund now.Do not order from this website.
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December 2022 by Steven K.
After spending over $3000 on cocatiel and parakeet treats from online store some person actually picked up the phone! seems that the online according to regular store was sold to another guy and he won't return my calls the product went up from $4.93 to 7.99 website onine guy has not listed product totally Frustrating!
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November 2022 by Nancy Varnell (MOMMER'S)
Very customer friendly. If you have any questions, Steve Mann can and will have the answer to anything you need to know. Very hard working, I say would say Steve deserves a raise. He is the go to man. Does a little bit of everything in the store. Without him I believe they would lose customers.
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September 2022 by ermaline Jones
I went to ideal True value today to look for nail and look different in store and nice lady come and ask need help l wrote and find what l want and thank you !!
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July 2022 by Alfred D.
You will never speak to a real person either at their local store or HQ. They literally steal your money with no consequences. The HQ backs them up, so this makes the TRUE VALUE name and reputation into a joke. Here is my email to them which was never answered. Do not buy at True Value unless you have the item in your hand: You have only sent me 3 of the 15 29oz tubes of sealant that I paid for. I am including your packing list which came with the 3 tubes you sent me. Please send me the remaining 12 tubes. Thank you. Alfred Delia Ideal True Value Online
[email protected] Thu, Jul 7, 2022 at 6:07 AM Reply-To: Ideal True Value Online
[email protected] To:
[email protected] Thank you for your order! Please print this for your records. -------------------------------- Order # : 491614 Email :
[email protected] Order Date : 7/7/2022 6:07:33 AM Order Status : Approved, Pending Shipping Payment Status : Payment information received. Payment Method : PayPalExpress -------------------------------- Shipping Address -------------------------------- Name: Alfred Delia Address Line 1: 2703 NE Holmes Road City/State/Postal Code: Lincoln City, OR 97367 Country: United States Phone Number: 5035011469 -------------------------------- Order Details -------------------------------- Item : 29 OZ Titebond Green Choice Professional Acoustical Sound Sealant [FRANKLIN INTERNATIONAL] SKU : TV336613 [2892] Quantity : 15 Item Price : $7.12 Item Total : $106.80 -------------------------------- Sub-Total : $106.80 Shipping Method : Standard Ground Shipping Shipping Amount : $21.99 Estimated Tax : $0.00 -------------------------------- Total : $128.79 -------------------------------- Note : Your credit card statement will reflect a charge from IDEALTRU for this orde Attachments area
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July 2022 by Seth Hatcher
Easy to find location with moderate parking. Upon entry, friendly staff is ready to help you find any item in their inventory. Competitive pricing and a large, drive-thru, lumber yard on location. I've been a customer for years and surely will continue to frequent this location for Baltic Birch among other construction materials for years to come! 10/10 would recommend!
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May 2022 by James Kingan
ordered 3pks of 10ea electric fence insulators (black) for a cyclone fence and received a box of sheet metal screws. Sent an e-mail and tried calling and nothing.Never again!
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March 2022 by Chase Carter
EDIT: The company reached out to me the same day this review was written to refund my order. Changing from 1-star to 3-star review.I accidentally ordered the wrong product from Ideal True Value and immediately contacted them by phone (which directed me to email them) and then by email to ask them to cancel the order, so that I could order the correct product. I have emailed them three times and have not heard back from them at all. They seems to have no interest in replying to me and providing any form of customer service for their online orders. I would not recommend ordering anything from Ideal True Value, as it is impossible to reach anyone at the company if you have an issue.
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March 2022 by Chase C.
The company reached out to me the same day my review was written to refund my order.
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March 2022 by Eduard Gilfanov
Excellent! This shop has a good prices. My order was on $325.99. I've got my order quick. But one thing is funny. I still have status of my order: Approved, Pending Shipping
