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July 2024 by Larry Winsor
Was in the store for two hours and was never waited on. While we were there, no transactions were completed. Have had this service for 25 years. May be time for a change
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July 2024 by Katherine McMahon
Have no clue what they are talking about. Not helpful at all!
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July 2024 by stephanie rickards
Poor service! No one acknowledged when we walked in. Stood around and no one said anything.
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July 2024 by Kathie Hess
Angel Robinson could not have been more professional, knowledgeable, and she was just an inspiration to me. It’s become the norm to not see the kind of work ethic I saw in Angel. She went above and beyond and would be an asset to any corporation lucky enough to have her on their team!!
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April 2024 by Christopher Taylor
Brenden and Jirey are amazing. Great customer service. Fast and easy change of carriers.
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November 2023 by Amy Floyd
I got my phone at Best Buy and was under the impression that I would receive $800 for the trade-in of my old phone. Well, I visit this store and wait like 20 minutes for them to figure it out and to be told I'm only getting $200 for the trade-in and that they don't know why I don't appear to qualify for. They were clueless and honestly a bit rude. A phone call to customer service took care of the situation in a short amount of time and we received clarification on a matter, which the employees should have been educated on. Needless to say...we won't be back to this location if we can help it. I'm not happy with the way we were treated, nor am I okay with being lied to.
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November 2023 by Chris Wilcox
This store is full of nothing but incompetent employees that do not know how their own company operates. If you are a current customer call Verizon support do not go in store.
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November 2023 by Harry Lattin
Verizon has good service .
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November 2023 by Aaron Workman
Great customer service.
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October 2023 by Jake Cook
Incompetent and definitely not computer/tech literate, I went in yesterday had an employee follow me as I left yelling profanity as I got in my car to which I cussed him back, today went in again to try sending an old phone back to VZ after talking to corporate the manager couldn't even print off a packing label. If the computer didn't hold their hand every step of the way these morons would be lost
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September 2023 by Mark
Poor Customer Service! I needed to purchase one item, which would have taken only five minutes to complete the transition. I waited for 20 minutes without one employee addressing that I was in the store. They stood there and looked at me but said nothing. Verizon, please train your employees to acknowledge the customer with the bare minimum statement, “Sorry for your wait. I will be with you shortly.” To make matters worse—they were not busy. Finally, I left the store and will order what I need online
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September 2023 by Kenneth Williams
I would give it a -10 , my mom goes down to the Conway store cause her phone don't work . They put a new sim card in it and sent her back home . The salesman didn't activate it and some how put it in the computer so you can't activate by phone . Was on the phone with customer care for over a hour trying to get it fixed . Phone customer care were great they tried everything they could to activate it . I was told take it back to the store they have a note pinned to the account. Got the manager Chris , explained to her the problem 3 times she kept saying it's the phone . then it was she can't do anything with the it cause I'm not on the account . My mother is 75 yrs. old I gave them the account pin and her birth date . Nope they're not gonna fix it . I was pissed and I was honest when I told the manager Chris you ain't worth a damn as far as a manager or customer service . She was working on getting it fixed until I said y'all should have activated it when she was here this morning but somebody didn't want to do their damn job . Then she got an attitude , I told my mom you've been with them since late '80's early '90's you need to get a new carrier . She went in cause the phone didn't work and they sent her home with a phone sim card she can't activate. I've worked with customers all my life and never treated ppl like that manager does . Chris is the Sorriest excuse for manager !
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September 2023 by Heath Riggins
Made me pay before telling me that their in store data transfer was just the same as the Bluetooth data transfer. Anyone can do it, but they insisted on me paying before telling me their way of data transferring. I just felt a little deceived, knowing that I’ve done it that way at home a dozen times in the past. It’s nothing they should be charging $29.99 for.
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September 2023 by Donna Hansen
Wait time was minimal, and the associate was very helpful and nice.
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August 2023 by Jessica Thurston
Visited this store yesterday to pay my phone bill via the cash machine. The machine has been down for over a month and still down as of yesterday. One of the staff assisted me with my phone bill and then I asked if there was a PUBLIC restroom. I went to my bag to gather a few things and next thing I know the staff is knocking on the door like the police. They continued knock as if I wasn’t in the BATHROOM. I finally had to say I am using the restroom. After leaving the bathroom two male employees were standing by the door like predators. While I continued to leave a male manager asked to speak with me outside, I said ok but kept walking because this guy was weird. Even after me leaving and waiting on my Uber the guy comes outside and is talking to about me on the phone!!! This was harassment in the worst way.
