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January 2024 by Sarah Wheezy Ricker
Fantastic service! The gentleman that assisted me was wonderful, and very helpful!
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September 2023 by Soutbern_sassy_momma
Will never use Helton's again. They did not leave the correct key for my rental; they did not leave the correct code to even get the key. The man that answered the phone did not want to help, he said that they are closed. However, the door said open with the hours on it. I was charged for fuel when I didn't even use the rental because they had messed up. Having to fight to get my refund for a rental I never even used! Use anywhere but Helton's!
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August 2023 by Rick F
Well I should have read the reviews prior to using this U-Haul dealer. I asked to get a quote on a trailer hitch and they quoted me $540 and I was fine with that. When I paid the bill it was almost $800. They said it was more difficult than they thought and never told me it would be more. The gal answers the phone is absolutely rude and short. Obviously, they won't give you your car unless you paid... Buyer beware once again
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June 2023 by Brandon
Horrible people. I spent 30 minutes with them and that is all I need for the rest of my life. Truly unhappy folks in there.
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April 2023 by Desmond Hicks
Lady who answered the phone was extremely rude and unhelpful. Don't go to this uhaul dealer.
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January 2023 by Mary Kramer
Much cheaper than Enterprise! Got a brand new truck for $20/day plus mileage and gas only had 314 miles on it! Much better than Enterprise at $155/day for a COMPACT CAR!
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November 2022 by jim halosut
These folks are THE BEST. While traveling across country, we had an unforeseen issue with our Jeep that we flat-tow behind our RV and would need a vehicle transporter to get us the rest of the way home. They were the closest U-haul. We showed up less than an hour before they closed, had to go back out to get some additional ratchet straps due to our Jeep's larger tires so it could be transported on the trailer. It was probably 20 min or so after closing before everything was ready and they were still happy to help us after hours. A heart-felt thanks to them for the assist.
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October 2022 by Joe Giannini
I was told twice over the phone and once in person at their office what the cost would be, I wrote it down. When I I returned to pick it up my car I was charged a &100 dollars more than I was Quoted. They were very rude when I asked to speak to the owner. I told them the owner was eating. I said he could call me and they said he not going to talk to you. I told them this was a scam and I‘l let everyone know. I was then told to get out and keep my f- -king mouth shut. I would never do business with them again. I should have checked their low ratings before I went there. Their best quality is RUDENESS
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August 2022 by Cody Hughes
Just go the the Uhaul on Harkrider.Save your time and frustration.
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June 2022 by De wayne
Rude! The middle aged woman who answers the phone is RIDICULOUS rude. I had questions based off of what I was told from another uhaul. Her response was"I DON'T CARE!".As this person continued to be ride and unhelpful, I tried to not let them get me out of character. Find another location, the rudeness from this location shouldn't be tolerated.
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December 2021 by Dyann M.
This place is the most awful unhelpful rude store I've ever been to in my entire life literally TERRIBLE. The guy was super unhelpful and rude. I would never go back there nor never recommend this place to anyone. IF I COULD DO ZERO STARS I WOULD!!!!!
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August 2021 by Frank Lewis
Nice folks...
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May 2021 by Jake Cook
Picked up a truck in the morning and the people (guy in his late 30s or early 40s) were nice and helpful brought the truck back and different people working they were rude and demanded i park the truck sk it blocked the lot entrance which would have blocked traffic and could have caused a accident. I parked it as best I could and not block the entrance from harkrider then brough the keys back in only to have the old man who was setting up a bingo game cuss me out and storm off after snatching the keys out of my hand
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April 2021 by Tykeea Malone
Do not recommend.This place don’t deserve a star.They messed up my reservation and I ended up being charged for one day reantal and a hold on my card for the two day reantal. Then when I talk to the lady that messed up my reantal she got real snappy with me and said it’s not her problem I had to call 1800 uhaul.I then told her I was gonna leave a bad review and she said that’s fine and she didn’t care.Just sad.Didn’t even apologize for messing up my order.They released the hold but it took two weeks.Could have been bill money but thank god it wasn’t.So be careful if you use them.I saw the ratings were low and I see why now.
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January 2021 by William Fuller
Other than the nice cat that welcomes you. This place is terrible. I don’t think anyone there does actual work. And the lady at the front desk sucks.
