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November 2023 by K D
Had a 2:00 appointment. They took it back 2 or a little earlier. She told me about an hour. They were done in 30 minutes!Highly recommend.
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September 2023 by Xax
Had a problem right before a race with my car. Other places that I called and set a time for blew me off when I arrived. Elizabeth really helped me out on a minor windshield repair with no notice. Big thanks to Elizabeth and Conway Safelite!Service: Auto windshield repair
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August 2023 by Stacye Austin
No one ever showed up for my appointed time to replace my windshield. I called and was told that the glass arrived scratched, and they were supposed to call me early that morning to reschedule. I was never notified. At 9:00 that night, I received an email rescheduling for 2 weeks later, which wound not work for me. I tried several times to call and schedule a date that would work, but could never get anyone to answer the phone. I ended up switching to Auto Glass Now, who got me taken care of in 4 days.
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August 2023 by Carol Lynn
They were very friendly and work was completed ahead of time. So far no complaints.
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July 2023 by Tim Curtis
Great service.They completed the job on time!Decent waiting room.
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July 2023 by MB
Worst service ever! Working on third appt. They can't get it right. No phone number to that location because I'm sure they get a lot of complaints.
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June 2023 by Ray Stow
Had windshield replaced and was satisfied with the service although my windshield washer did not function after repair and I determined that the supply line had been clamped off from what appeared to be a hasty reassembly. I was able to fix the issue personally without tools. Not a major issue. I will use their service again if needed.
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June 2023 by Lori Holzwarth
If I could give a zero I would. I scheduled an appointment online for drop off. I called to make sure there is a drop box so we could take the day before. It is at least 30 minute drive to get there. I was told on the phone absolutely there is a drop box. We actually made it at 4:30, so before the posted closing time at 5:00 but no one was there and no drop box. Called the national number again because there is not a local one. On the second call I was told oops, there is not a drop box and there is no one there.
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April 2023 by Dawn Haupt
I had an appointment scheduled for windshield replacement between 8 a.m. and 12 Noon. The technician, Zachary, did not show up and did not call, nor did the shop. The Conway location did not answer their phone when I called to find out why no one showed up. Extremely unprofessional way to run a business.
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April 2023 by Daniel F
Safelite really starts out with 5 stars but loose one due to it being absolutely impossible to talk to someone when calling customer service. It's a maze of information and annoying questions all forcing you to go to their website. So yeah, ordering a glass online is easy-peasy. But forget any follow up questions.Due to a good quote on a Tesla glass I expected to cost more I will use them again, but some old fashioned customer service would be great.
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April 2023 by Mike Recoil
I want to thank Matt at the Conway Store for a windshield replacement on my Civic, Zack and Ethan came out to my house and had me a new windshield in, less than an hour. Would highly recommend again. Thx for taking care of me Guys.Service: Auto windshield repair
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March 2023 by Mariah Britton
Had my appointment scheduled for a week to get my windshield replaced. Drove 45 minutes to get there for them to tell me they didn’t have it in stock!
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January 2023 by Jessica Cundiff
I got my windshield replaced due to a large crack in it. The guys at this location were incredible - they were quick, kind and generous. Some of the best customer service I’ve ever received.Services: Wiper blade installation
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January 2023 by Beverly Pontius
Terrible service. I called two times and no one will answer the phone. The recording will only FORCE you to go online to their website. Then it will hang up on you.
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January 2023 by Angie Davis
Just noticed rear view mirror arm put on upside down. Mirror won't adjust and NO ONE WILL ANSWER THE PHONE.Service: Auto windshield replacement
