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January 2024 by Chasity Johnson
My husband and I bought 2 new reclining couches less than a year ago and bought the 5 yr warranty on top of that. A year ago I would have given a 5 star review because the service was great. However, the threads have separated on both couches and there are already several snags in the material. We bought these couches by recommendation of the sales person because they were supposedly made from a very durable material. When we returned to use the warranty, we were told the warranty purchased doesn’t cover damage in the first year. This was not something disclosed to us upon purchase. Instead we had to file a manufacturer claim which has been denied. Here we are still less than a year later and these couches will probably have to be disposed of and replaced. So the almost $1000 we spent is a waste. We definitely will not be purchasing here in the future. My husband and I have owned 3 different sets of used couches from online yard sales and have owned them for several years and have been able to resell them again in like new condition. This is the first time we have bought brand new couches and they are ruined after less than a year and we haven’t done anything different to these couches that should have caused the damage.
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January 2024 by Brandon Taylor
Bought two reclining love seats and paid extra for warranties that we were told would fix any issue.Right out of the box one of the love seats has a huge tear from what must have been a forklift puncture.The company said they could not take the furniture back but would definitely be fixed with the warranty purchased, almost a year later and we are on our third denied claim. Super cheap furniture is not a way to save money, you’ll end up paying double in the long run. Do not buy from here!
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January 2024 by Wendy Vaught
Brian was very helpful when we needed a new Refrigerator. This is our 2nd appliance bought at American Freight. I highly recommend them for all furniture and appliances.Their prices can't be beat.
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December 2023 by Devin Rooney
Chris was amazing. Great customer service. He listened to us and answered any question we had. 100 percent recommend these guys!
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November 2023 by Amber King
We have bought many things from American Freight! We went in for a bed frame and walked out with that and a fridge! Brian was super helpful and we were in and out in 30 minutes! Quick and easy process with great products!
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November 2023 by Jamiziana Sorrells
Brian made my experience as a first time furniture buyer very easy! He answered any questions I had, and walked me through the process with no problem.
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November 2023 by Makayla Aiken
Let me tell you about my boy Chris!! I was sent to the store to find a recliner for my mom. Chris was extremely helpful and was super informative. He told me that he would update me when the chair came in and I didn’t have to wait weeks to get an update. As soon as the chair made it to the store, he gave me a call to pick it upand he even loaded it into my truck. I have brought furniture from several different furniture stores, and I have never experienced customer service like this.Everything was smooth and seamless with no hassles or miss information given. Chris and the other gentleman working in the store were extremely kind and definitely made a lifelong customer!
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November 2023 by Crystal Floyd
Brian provided excellent customer service. He listened tk what I was needed and present me with options that I co I couldn’t turn down!Thank you Brian for your wonderful customer service.
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November 2023 by Blip
Chris is an absolute king. This man answered every question, helped through every step of the process, and even kept up conversation to maintain a personal connection. This legendary man is awesome, definitely would recommend if you see the jolly man.
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November 2023 by Carolyn Keeley
We came in and Mrs Tricia helped us immediately, she walked us through stoves explained the prices and helped us pick the right one for our big family! She then helped us find a new bed set for our son! 10/10 recommend!
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November 2023 by Jamieson Clements
Best experience and amazing prices!!! Can’t be $10 large mirror everything’s priced reasonably. Definitely will be back here to furnish my cabin. Ask for Brian he’s definitely the best showed us everything we were checking out. Helped us with the application process. Best experience!!!!
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October 2023 by Brianna McCray
Brian R. was amazing and helped us with everything! We felt great about our furniture and washer & dryer we purchased! He was very informative and got us the best deal he could on everything!
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October 2023 by Kaitlyn Fitzpatrick
We bought our washer and dryer from here and our experience was great! The “as is” options are amazing and the staff was super friendly. Brian walked us through everything and was very helpful! We will definitely be coming back for any future appliance needs.
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October 2023 by Hunt Trena
Went in today and Brian helped me find the perfect refrigerator for a really great deal! Very patient and explained everything plus more. Gave an overview of to proper care for the refrigerator and went over warranty and extended warranty info. Way to go Brian!
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September 2023 by Brianna Pinter
My husband and I had such a great experience at American Freight! Chris was extremely helpful and answered all of our questions when it came to buying our mattress. Would highly recommend this great establishment!
