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January 2024 by Jo Ellen M
Everything was exceptional!! Jeramie took care of all of my needs, and did it with a smile!! Everything was very nice and clean, and my wait time was upstanding!! I’m beyond pleased with the financial aspect of it as well. Hats of to Jeramie as well as all of the other helpful employees!
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December 2023 by Robert S
This business is one of a few car dealerships that provides up front and honest work when needed. There is never any “up charge” pressure when you arrive. The ability to schedule maintenance with a date/time that works for the customer is wonderful and there has never been any long waits while having any service that was scheduled. .Their mechanics/technicians are diligent in their work, always leaving the vehicle clean, and if the customer has questions more than willing to explain any service issues.They also provide a car wash as an extra no-charge to the customer, leaving their dealership with a mechanically sound and clean vehicle.Tip of the hat to everyone at Crain Kia—Conway.
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November 2023 by Brian M
Hunter did a great job taking the time to get us what we wanted.
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November 2023 by Paula Harper
Upon on arriving on the lot me and my husband was greeted by Teddy a friendly salesman. He was multi-tasking so he set us an salesman call Caleb. He was great. He Help us walk around the lot looking and pricing all the vehicles. Caleb help me chose my SUV. Even ì all the going and coming he worked out. Now the fiance manager named Quinn. He was great at his job as well. This was the best car buying experience I ever had. Thanks to CRAIN and its team for a pleasant day.
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November 2023 by judy jolley
The Sales team was awesome, especially our salesman…I have been a Honda girl for 30 years. Right now, this is the nicest car I have ever owned. I will commit to Kia of Conway because of the People, Service and close communication between the customer and the entire sales staff. Happy Day!!!
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November 2023 by Jean Tyler
We appreciate the great service we always get at Crain Kia of Conway. The employees are all very friendly and efficient. The waiting room is comfortable with available coffee, snacks, etc. This is a great place to do business.
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October 2023 by Rakyia Holmes
Hayden was amazing!! Best car dealer I’ve ever worked with!! He never gave up on me no matter how many times i did! He made SURE he was able to get me into something! He told me “you’re not leaving here without a new car” and literally stuck to his word!! He didn’t try to just throw me in anything like a dealer just trying to make a sale!! He made sure i was happy and satisfied with my purchase!! He’s is the best!!!
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October 2023 by Breanna Beck
GREAT service!! i didn't purchase my vehicle here but i wish i could have!! i walked in needing a replacement key and walked out getting that and the recall on my vehicle fixed because Jeremy service department realized i had one. i also had my two year old with me and they were great with him. they were super nice and professional. will definitely buy my next kia here!
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October 2023 by tristan roberson
Drove into the lot, really only looking, a nice man named Micah came outside to talk to me and we ended up buying a car! The sales process was quick, smooth and easy. The finance manager as well was super thorough and great customer service. all around great buying experience and will definitely be buying in the future.
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October 2023 by Rebecca Price
Everyone is very friendly! Great environment and they even have a room for children to play and watch cartoons. The service guy Jeremie is kind, he listens to your concerns and like to cut jokes with you! One of the best dealerships I’ve been in!
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October 2023 by Brooklyn Russell
Caleb and the entire Crain Kia team were very helpful and knowledgeable. We are very satisfied with our purchase from them and enjoyed doing business!
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September 2023 by Jessica Humbles
Really appreciate Caleb helping us out to the best of his ability. Communicated very well and helped us with exactly what we needed. Really appreciate the help!
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September 2023 by Tabitha Gardner
Absolutely a satisfied customer. Cody and I love our new Sportage. The sales team and finance were top notch. Micah and Rusty were a great sales team. They were so busy when we were there that we got the pleasure of working with both of them. They were very polite, friendly, and very knowledgeable of the vehicles. They listened to everything we wanted and didn’t show us anything or try to push us into something different. They worked with everything we needed and our payment was even where we wanted. The manager even gave us what we wanted for our trade. We used Quinn in finance, and once again very pleased. He went through everything and explained all the options and never once pressured us to add anything. I would highly recommend working with Crain KIA in Conway if you are looking for honest people to work with. Thanks to all of you for taking great care of us, the top notch service is greatly appreciated.
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August 2023 by Graham
Took almost two hours to do an oil change even when I had an appointment. Also they did not rotate my tires like was notated and they also specifically asked. I know this bc I have two newer tires that are different brands and everything is the same. Also our dash cam was completely reset and lost saved footage. They should not be touching any personal property, especially a dash cam that is up out of the way.
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August 2023 by Scott Estep
Crain Kia in Conway has great service and sales teams. We have always had Dale in Service. He is pleasant to deal with and has always known how to get things done for us. We have talked with Jeffrey as well and he has been very easy to talk with and has a great personality. Thanks Kia. We really appreciate you.
