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July 2024 by Ahleizah Franks
After deciding to do retain my car they deemed as totaled my car Title magically disappeared and they never received it....but had it the day before (as shown in their own portal) and mail tracking showed as delivered.
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July 2024 by lynette rincon
They implemented the worst system ever, the system mainly affects the drivers. It’s a failure!!! You get to load 9 cars and one that was not pay for at the time of your appt but later and they won’t load you because of their new system, even though they can override as a courtesy. Zero help from the head manager. They just don't help drivers, they will make you wait till the following day to load one unit, even though you loaded and have been presently there the whole day, making you spend diesel and a very bad time because there are no truck stop anywhere close by, just to make an extra money on storage.
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July 2024 by Lee Hockersmith
Looking for people that have had a bad experience. This needs to be a class act lawsuit. Every car that's brought there has been a part of thievery. Something has to be done when people have a collision and have had their things left to be taken by someone else later. I believe this is a real problem and no one is doing anything to stop it. May be an insurance fraud lot. Don't send your stuff there if you haven't cleared personal items first. They will be stolen.
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March 2024 by Stacy Herring
After insurance company had my car towed here after a wreck, they did more damage to my vehicle causing insurance to total it out. Then when I go to get my belongings out of car, there was things stolen out of it. When confronted about it, they put the blame on the impound lot they moved it from when I know for a fact that the belongings was in vehicle when it left the impound lot. Don’t ever use this place again they will mess up your vehicle more than a wreck does & will steal your belongings.
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March 2024 by michelle brown
They misrepresent the vehicles they sell there. I purchased a vehicle that was labeled run and drive but there was no way possible for them to have tested if it even starts up because of all the broken parts on it
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November 2023 by Christian Earl
My car was towed to Coparts lot by someone THEY hired for a assessment on my car after a wreck, and my belongings were stolen, then they tried to cover their tracks by saying, the Tow truck driver signed a statement, saying that he only went in the car to zip tie the keys to the steering wheel. But on the recorded line of girl named kristen there, said that She looked at their pictures or video footage, and the trunk of my car was open ( it wasn’t affected by the wreck) now they’re trying to give me the runaround when all I want is my belongings back.
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October 2023 by micheali myerson
Horrific office customer services.. will let u sat at desk waiting for help 15 min before one person will say sir someone will be with you or anything. Then u say um hello, they ignores u ... Sad customer service
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October 2023 by James Bush
Set up an account and pay the $99 fee, provide my driver license as requested, drive 35 plus miles to look at a vehicle that’s not even at that lot, I decided to risk and bid on the vehicle, I place a deposit and when I started bidding on the vehicle my account was suspended and I was locked out, I contacted the local COPART as per the email and they said I had to send in something to verify my residency online but I am locked out of my account. I was transferred to member services and I wanted them to email the link or email I needed to send in the information was told they could not and I just needed to email my information to a provided email. I was told my address could not be verified but yet my account was activated where I could place bids. My DL and bank account have my current and correct address. I have since requested a full refund and wish to longer do business with this company. Very difficult to do business with, don’t approve and account if you think something is wrong. Now you have $1,599 of my money and I better get it back soon.
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September 2023 by Amber Ammons
Drove 3.5 hours to view item we are bidding on. Had to check in online and wait 15 mins and then was told my children couldn’t go in and I’d have to wait 30-60 minutes since they’re short-staffed. They told me that I would have to wait inside for that time as they would not call/text me. Terrible customer service.
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August 2023 by Luis González
Very good service
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August 2023 by V G
Bad vibe, bad for business, the girls are good the boys need Jesus.
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August 2023 by Josh Rowland
One of the worst managed places I think I have ever seen.
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July 2023 by Danny T.
Scheduling is the biggest pain. Chat help wrong and useless. Onsite person was not very helpful and not personable at all. If correct and all necessary information was easily available, I would have saved time
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July 2023 by Richard Feyh
Staff friendly. But control modules stolen off cascadias with Detroit. For sale on ebay!
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June 2023 by Daniel N.
This company is fraud, they use misleading information to get higher bids. Manager in the Yard accept the mistake, but they are not going to do anything. They just gave me a 2 options or purchase the car or pay 10% of the bid. In their policy Sale Cancellation: Copart can cancel the transaction when that happens. But yard managers just what you to pay and nobody else is going to give you a solution
