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June 2023 by Felicia Broege
They allowed me to reschedule my reservation three times and I was still accommodated with kindness, professionalism and prompt customer service.
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December 2022 by Ashley Thomas
Zero stars if I could I booked online to be get a phone call for them to me they have no trucks on the lot
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April 2022 by Brian Smith
I have tried contacting this place for an hour. I picked up my truck this morning, got it home a storm hit so I parked it ran inside to wait the storm out. After the storm I open the back and its full of water. I have tried contacting the store but they are not answering any phone calls. Sorry business to not answer phones with non stop calling back to back.
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February 2022 by Joshua Stephenson
Went to pick up the truck and no one was there during operating hours. There was no communication sent out prior. Avoid this location.
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July 2021 by Gerald Wolfe
Booked a high roof cargo van six weeks in advance. Dealer calls less than one week before” looking for someone with last name, saw I had a reservation and wanted to let you know we do not have could let you have a moving van. If I wanted a moving van size would have requested. To drive 1500 uncomfortable miles consuming hundreds of dollars of excess fuel at my expense!!!! REALLY whats the point in reservations? But hey no prob not our problem. My mistake was using and trusting BUDGET. NEVER again UHAUL they don’t lie local cares and tries to help. This dealer is useless and could careless look at Google rating Horrible.
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March 2021 by Jennifer Boutwell
Sad just sad. I reserved a truck weeks ago for a long move with my children. I go to pick it up on my reserved day only to be told they don't have one. Now I have to rearrange my entire life because you decided to rent my reserved truck to FedEx or ups and didn't have the courtesy to even let me know. I drove an hr just to be turned around and don't try to lie and say you tried to contact me because you didnt.no call no email. NOTHING. Then the lady in the office was very nonchalant about it. I like giving reviews and I'm calling corporate. Let's rattle some chains.
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September 2020 by Yahshua Immanuel
Budget get it (get bud)
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July 2020 by Katie Kyle
Bad because the check engine light on
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July 2020 by Bill Kenkel
Way more reasonable than U Haul. Be sure you know about the deposit.
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January 2020 by Teddy Skinner
Such a nice change from Uhaul!
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September 2019 by Angela
Right headlight was out. Left headlight wasn't pointed straight. Opted out of insurance, but was charged for it anyway. I will not use budget again.
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August 2019 by Monica Pritchett
Reserved a moving truck in advance. Had to get on a plane from Colorado to Arkansas and rent a car just to drive it all the way to Conway AR to pickup the moving truck only to be told that they moved the reservation to the Little Rock location! I first tried to reserve in LR because it was a lot closer to the airport but they did not have any trucks available. And we called the location in Conway the day before to CONFIRM the exact truck and pickup times and was told it would be available. Flights scheduled, rental car scheduled, movers scheduled in AR and CO. Now I'm having to drive all the way back to LR just to pickup my truck AND make it there by closing. Cannot even make a complaint on the phone because we have been transferred five times and told to call back.
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August 2019 by Monica P.
Horrible experience! Reserved a moving truck in advance. Had to get on a plane from Colorado to Arkansas and rent a car just to drive it all the way to Conway AR to pickup the moving truck only to be told that they moved the reservation to the Little Rock location! I first tried to reserve on LR because it was a lot closer to the airport but they did not have any trucks available. Now I'm having to drive all the way back to LR just to pickup my truck AND make it there by closing. No apologies whatsoever and cannot even make a complaint on the phone because we have been transferred five times and told to call back. Waste of time. With confirming the reservation the day before, booking flight, car rental and movers in AR and in CO. Now driving all over kingdom come to locate this stupid moving truck! Will not be using there services in the future.
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May 2019 by E. Wood
Very bad. Made reservation online 2 weeks in advance, called 4 days before picking up, and said they would call back to confirm. No call, called the next day, same story, same no call. I called up until they told me the day before they had no truck. Budget customer found me one 75 miles away. STAY AWAY FROM THESE IDIOTS....should not be in business!
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October 2018 by Sheri Smith
Negative experience, never will I ever use budget, the corporate people hung up on me when I was explaining my issue, and over charged me , and they do not honor their coupons, the truck we rented was in bad condition, dirty, old, it made our move very stressful, on top of being rude, they could care less about their customers.