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January 2024 by ambyr sutherland
Excellent customer service and the convenience of multiple locations in our city is great. Bank OZK feels like the trusted local community bank that you can't find anywhere else these days.
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September 2023 by Bill Bane
Excellent customer service. Friendly associates. Very helpful and knowledgeable. Highly recommend
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September 2023 by Pat Charlton
Opened new account. Manager and associates were so helpful! Called and checked on us to see if we were happy and needed anything!
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August 2023 by Tara Weathers
I love my bank
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May 2023 by Ryan Walker
Poor customer service avoid this branch at all cost or it will cost you only bank I've ever had problems with
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December 2021 by Leila Brown
Avoid this branch at all costs. Depositing checks is a literal nightmare. I have used by bank ozk since it was Summit and have considered switching banks over this branch. The only times I’ve ever had a problem with banking is when I use this branch. On multiple occasions they have told us that we cannot deposit a check unless both parties are present even though both have signed and both are on the account it’s being deposited. The latest incident which is our final straw involved the supposed manager needing to confirm a Social Security number to someone who wasn’t on the check nor on the account, which will never make since to me. I took the check to another branch and was met with wonderful hospitality and zero headache. For reference an apology has already been stated which is appropriated but my position stands.
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March 2020 by ray lee
Bad start to a day ,i usually use maumelle branch but i was off so i went to oak street early i was waiting on branch to open when i was approached and told to leave because of security, i thought i was the consumer,
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December 2018 by Jared Watts
Annette (I think, the white haired hag in the corner) is absolutely terrible. I come in to cash a check written and signed by the account holder and she has the audacity to basically call me a thief. She literally questioned the handwriting on the check. I’m sorry lady but your job is to handle our money. You ARE NOT a forensic handwriting analyst!!! The holder of the account and myself are completely dissatisfied with her service and her pathetic attitude. The account holder and I will never step foot in the oak street branch again solely because of her actions. Stick to your job and learn what customer service is supposed to be about. She is the absolute worst bank teller I have ever met. Bank OZK as a whole is a great bank, but she is one bad apple that left a terrible taste in our mouths!
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September 2018 by Mohammed Benjdid
This branch is the worst in customer service in the whole country specially the lady manager 👎
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January 2018 by Britta Linville
I have banked with bank of Ozarks for quite sometime now. When I set up my account it was done in Clinton. The ladies there are absolutely amazing and fix everything for me that the Conway bank branch has messed up. I pulled 3,500 out of my account one day and then just few days later was charged for it again, which caused a lot of issues. Not to mention the lady almost didn't let pull that much money out. How are you going to have to ask your manager if I can pull that much money out of my account? It's our money! Again, I love the ladies at Clinton Bank of Ozarks however, my husband and I will be switching banks after this ordeal bc it's happened one to many times.
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November 2017 by Rougue Phoebe
It's ridiculous that I cannot deposit a check w/o my husbands signature even though my name and his name or on the same account!
