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April 2024 by Amanda Baugh
They have canceled my insurance and I tried to pay them and they wouldn’t even take the payment so they suck they lost my business
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December 2023 by Emily Bailey
Ever since Joe Pruitt left it’s been impossible to get a hold of anyone. I have left multiple voicemails and never heard back. I have played phone ping pong with the stupid operator a million times. Anytime I get an actual human (which has happened twice out of my 10 + attempts) I either get transferred then hung up on, or just hung up on. 11 year membership means nothing.
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September 2023 by Amanda McKinney
Been with them for many years. Very hard to reach them and when you do finally get through to have an issue looked into they don't email or call you back to follow through. My husband's discount for original owner of the car was being left off and I reported that so we'll see if that gets fixed. I just called them 3 times and it sounded like someone picked up the call and hung up the call each time.
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January 2023 by Brandon Stewart
Don’t get option for zero stars. But worse insurance company possible after 15 years of been with them was in a accident and they should of totaled the car but decided they wanna fix it but as it was been fixed estimate kept going up at the shop they wanted it at and realized they were in to deep with the car got it thrown back together said it was done just for me to half to put it back in another shop to have it fixed again plus things there recommended shop broke and all they wanna say about the parts of the car that I’ve had to personally pay for it be fixed is that’s normal wear and tear for brakes to be applied so hard it warp rotors put flat spots on 4 month old tires bought 2/11/22 with receipt purchases proved all they had say is well it’s normal wear and tear
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January 2023 by Michael Alan Gambill
Absolute runaround with their phone system. Impossible to get readily a live person. Why would anyone want to do business here.
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January 2023 by Dotty Pitchell
I just walked in, and was helped immediately. The agent I deal with is always friendly and pleasant.
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January 2023 by nate taylor
Not helpful at all. Cannot contact them and they cannot do the International Drivers permits here.
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January 2023 by Cindy Hampton
They do not answer the phone.
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January 2022 by Todd Garrett
I will leave it here they dropped us after 30 plus years...Think twice people...Think...
