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October 2024 by Eva Balai
Worst experience with Kristen. She was only trying to make money and didn't care much about what I needed. She was rude and the information she provided was vague and contradicting.
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August 2024 by Debra Miller
The greatest experience I’ve ever had with Verizon and Hunter and Bethany they were both very professional, and explain to me more than I’ve ever known on these phones
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July 2024 by Recieve Reddit
This is AUTHORIZED RETAIL!!! Their job is strictly to increase your bill. They will lie about what they’re putting on your account, and make mistakes on your account and then send you to a corporate store to fix. Corporate stores will not return anything that is bought here because their inventory is different. This store refuses to make anything right. Any customer that is happy with this store has not looked at their bill details. They will take away something you want to put something you don’t just so they can make commission and they won’t change it back. This way your bill looks the same but you aren’t getting what you asked for
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July 2024 by Kira Brokeshoulder
I want to give a HUGE shout out to Carmen and Fisher for going above and beyond for us yesterday. We came in with an urgent need for a new phone and to get everything switched with such a short window to get it all done. They worked so well together to make sure every need we had was met. Thank you guys so much for all you did. Yall definitely the dream team.
Yall ate!! ??
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May 2024 by Ibrar Asim
There people don't care customer
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May 2024 by Aya Hope
Terrible customer service and pointless waiting time, no communication
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March 2024 by Anonymous Swiper
Katy was great she helped me resolve a billing confusion I would give 10 stars if I could
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February 2024 by Mitchell “Mitch” Whitehead
Hunter is a great guy. He helped my mother out with no issues.
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November 2022 by Rick Shelby
I wrote Maddie a 5 star review and it never appeared for some reason. Maddie is well versed on Android as well as her own IPhone and spent considerable time getting the kinks out of my Android. She was patient, understanding and very knowledgeable and I am much appreciative of this..
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October 2022 by Ashley W.
Amazing customer service. Unmatched. I worked with two employees. Hunter helped us set up a phone and order a new one. Good guy and knowledgeable. Kilie was a whole other type of assistance. Way above and beyond. She helped me for DAYS to get my new phone (that Hunter helped us order) to work properly and keep my old phone number. She was super professional and knew her stuff, kept her cool and was apologetic even though it wasn't her fault. I'd hang there all the time they all are so nice. The only thing I cannot stand are all the glade plug ins. It's so bad for our breathing and health and I get an instant headache from the overwhelming fragrance.
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October 2022 by Michael Davis
Great staff and hard workers.
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September 2022 by Trevor Elmore
Don't bother the people at this store. They don't want you to come in and it shows.
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September 2022 by Joshua Hawn
Stood in the store for over an hour, they both had customers, so I waited patiently. Wanted to add a line, the out of pocket was far higher then it should have been. So I asked why, he replied that’s with a case and screen protector. I said that we don’t need that. He said he couldn’t sell me a phone without them unless he got his manager’s approval. Then he said technically we are closed, so you can just come back tomorrow. No sir, tomorrow, someone else with get my business.
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September 2022 by Matt Hawn
Stood around for a long time while customers were coming in and out of the store who had been waiting in their cars. When finally seen we were told my phone wouldn't be recognized on the Verizon network even though I had previously tested with a version Sim. When looking to purchase a new phone they added a case and protector to the bill and said they needed manager approval to have it removed. It was too late for the managers to answer so we left.
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September 2022 by cat nana
Hunter V. is your go to guy at Verizon. Patient, kind and professional. These days it’s difficult to find a representative that actually cares about the customer. Stellar service hands down! Thank you Hunter?
