-
December 2023 by Pattie Burchfield
I went through the drive through and the person was very nice & took care of me quickly.
-
December 2023 by Mike M.
I refinanced my truck with AFCU and, months later, the original lender informed me my truck payment was overdue. I contacted AFCU, who assured me they had paid off my truck with that lender when I refinanced with them. Consequently, I disregarded the lender's notice about the late payment. Months later, the original lender threatened to repossess my truck. The same month, I paid off my refinancing loan with AFCU, but they could not provide me with the title because they had not paid off my truck, as promised. Eventually, they sent the full payment to the original lender and I finally received my truck title. However, the original lender filed a delinquent account notice with the credit bureaus, and my credit score suffered a 200+ point decrease. AFCU apologized but said there was nothing they could do to amend the situation. They were also unwilling to submit a statement to the credit bureaus explaining that the failure to pay off my truck was their mistake. The entire ordeal lasted almost a year. Unfortunately, due to AFCU's negligence, my credit score sharply declined and they seemed indifferent to resolving the issue. I would advise against trusting them for banking and loans. Don't endure the same troubles I faced.
-
December 2023 by Lea Blevins
I had the most wonderful associate helping me and he was so considerate of my needs. I believe his name was Clinton at the Bryant office. Please thank him once again for being so sweet!
-
December 2023 by Tamara Teague
The cashier was very nice n polite. She was helpful with my ?s.
-
December 2023 by Susan Reed
The rep had great customer support skills, she explained everything to me and answered all of my questions. I am very happy with my service there.
-
November 2023 by William Baker
The credit union does not send out monthly statements for loans We go to the physical building to check on our account. Their accounting practice is not accurate at least for our account. We were told by the teller on numerous visits that our account will be paid off January of 2024 but when we asked for pay off we were informed that it wasn’t paid off and required an additional month of payments. At this point I would rather not make a purchase rather than having AFCU handle the account.
-
October 2023 by Kathey Gibson
The staff are always very friendly and courteous. More than that, they are helpful and efficient. I've never had a problem they couldn't fix.
-
September 2023 by M Mullins
You'd have gotten a five-stars if the teller didn't insist on my PHYSICAL address. Not having it has had no effect on my ability to pay you on loans or other correspondence I have for well over a decade including where I live now. Furthermore, I'd like to know why you needed that. Is it an external thing? I'd really like to know.
-
September 2023 by Shun Smith
I was denied a home loan last year and got one from another lender, my son didn’t get any of the scholarship money offered to members this year and was denied a small personal loan this week. There’s a fee for everything. Not a good institution.
-
August 2023 by Rodney Livingston
The 5 stars is just for my local branch only in Bryant. As far as AFCU, good overall bank. My personal experience and request have been just plan ole ignored. I'm sorry did I even make a request? Yes I did because I was there when I made it.
-
August 2023 by Debbiew Wood
I couldn't get the type of loan I wanted. It was secured 100% by a CD but they refused to put it in my son's name. So i went to First Security Bank instead. They did it the way I wanted.
-
August 2023 by Carmen Branum
There were no other customers at the time, so I was greeted and waited on promptly. Banking needs taken care of, and she even gave me more info on another type of account that would give me more interest.
-
July 2023 by Donald Tucker
Love AFCU they always are friendly and take care of my needs
-
July 2023 by Gabriel Crutchfield
Very Friendly and professional I really love this bank and I will continue to come here from now on.
-
July 2023 by Kenroy Edwards
Very fast and very professional!! Clinton has outstanding customer service.
