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February 2023 by Laura May Sauve (Mermay)
Carlos is the best! He's very knowledgeable in options and was a big help and had extreme patience, not much can be done here tho besides buying overpriced devices ^.^
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January 2023 by Laure Mae Sauve
Carlos is the best! He's very knowledgeable in options and was a big help and had extreme patience, not much can be done here tho besides buying overpriced devices ^.^
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January 2023 by Robert Newman
Thanks Alton for all your help! You went above and beyond. We'll definitely recommend you!!
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April 2022 by TR Bowlin
Great customer service! I live 1400 miles from my 85 year old dad but help him with his cell phones when I can. He recently had to replace his phone so I got the replacement from Verizon directly and sent him to Russell to have the new phone activated and his contacts moved. They took care of him no problem and didn't make a dime. Thanks tons to the Berryville staff! Go there, they will take care of you!
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April 2022 by Eileen Halpin
Went to the Verizon store in Berryville Ar today. I was helped by a very nice young man. He was so helpful.
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April 2022 by YouHavea FriendinMe
Jacob is great to deal with and does a great job getting deals done.
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January 2022 by Robin Hicks
Jacob, our sales representative was very friendly and helpful. We were late coming in, but made it just before closing to open a new account. He stayed late to get us set up. My family was super appreciative for his assistance. Best service ever!!!
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January 2022 by Ashley Williams
Jacob was awesome! He helped me find the right phone and had answers for all my questions, and if he was unsure of something, he looked it up, making sure I got accurate information. I am so pleased with the service I got and will definitely be back if I have further questions or when it's time to upgrade.. #lovemySamsungGalaxyS21Ultra!! Thank you!
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December 2021 by Dustin Walker
Jacob was very helpful and followed through with what he said he would do. He made the process very easy for me. It’s so nice to get great service!
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October 2021 by Jewel de Almeida
The folks at Russell cellular were dedicated to serving me and making sure my phone needs came first. I highly recommend them!
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September 2021 by Ob Kanobi
Very helpful, made the whole process of switching quick and easy
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July 2021 by William Crawley
We were on vacation and had phone problems. Justin was so helpful and solved the problem quickly!!
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July 2021 by S K.
I rarely write negative reviews. I have been a Verizon in good standing for over 12 years. I went in this morning looking for Christy ( manager) who is no longer there. I was "helped" by a female associate. I was there to purchase a new phone. I was on the prepaid plan, and was looking for current promotions or options to reduce the cost of a new i phone. She offered me ONE phone, the "cheapest one" for $810. I asked if that was all that was available, since my current i phone was broken and I was not elgible for a trade in credit. She did not offer me ANY current promotions, different plans, and seemed uninterested in looking for something to help me. I left and went to Common Sense Technologies in Eureka Springs and was helped by the owner, Arthur. He pulled out multiple promotional options for me, and walked me through each one until we found the best deal. I ended up leaving with an excellent low cost unlimited plan, and a FREE New 2020 i phone SE!!! He took several minutes to sync everything from my old phone, and completed the entire set up process so I walked out the door with a perfectly working phone. He went above and beyond and even waved the set up fee because I work for a local non profit!!! The only answer I received from the Russell Cellular associate was that "she doesn't make the rules" The entire experience was a waste of my time.
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July 2021 by Melody Robertson
Justin was awesome. Very helpful with getting and setting up my phone.
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July 2021 by Jonathan Miller
We were very happy with the service & their helpfulness.
