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November 2023 by Alexa Alvidrez
I took my car in for an oil leak which they assessed and determined it was leaking in 3 different areas and would cost about $800-$900 to fix. I also requested an oil change as well. They had my vehicle for a few days and then let me know it was ready for pickup but they had broke my dip stick and had to order me another one that was not in yet. While it was inconvenient I wasn't too upset about having to drive back out to the shop another time. However when I went to get in my car the next day and return to the shop to pick up the dip stick I noticed that my oil was leaking even more than before. I took my car back in and they found another leak that needed replacing which cost another $130. When I picked up my vehicle the 2nd time not only was it still leaking but the oil level is also below the required line so I had to go purchase more oil to fill it up. Terrible experience with the lack of care, communication and actual ability to fix the problem. Will not be returning in the future and would not recommend.Services: General repairs & maintenance
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November 2023 by Noah Schroeder
Look no further, you have found the BEST mechanic shop! This place does excellent work with more than reasonable pricing!! If you’re looking to get ALL of your vehicles services done AND save some money in the process, bring your vehicle here! My future business is with Straightline!
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October 2023 by Holly Shields
We take all four of our cars here. They have been the most courteous and respectful people to work on our cars. Their prices beat their competitors and they give a cash discount. They don’t try to sell me services I don’t need! Thank you Straightline! You have great people!Services: Transmission
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October 2023 by Curtis Ramsey
My wife and I have been using Straightline for 5 years now and have only had positive experiences.I had a slow leak with a tire and stopped in this morning to have them look at it. I assumed I’d have to wait a while or leave it, but these guys surprised me and had the tire fixed and back to me before I even had time to get comfy in the lobby.Fantastic, honest service!Services: Tires
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October 2023 by Virginia Bentongail
Took my Mini Cooper in to have a motor mount replaced and 4 new tires. Great quality workmanship, reasonably priced and friendly people to work with. The only reason I didn't give 5 stars is because they charge an extra fee to use a credit card.Services: Tires
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October 2023 by Michael Ray Kofler
Called ahead for a quote to repair my vehicle, gave ALL details including VIN, asked which parts they use during the call to insurequality and was met with a fair quote. Then took my vehicle there 2 days later met with the general manager this time, he looked at my vehicle gave me different quote that needed 1 part less than before, yet the quoted price was $300 more than I was quoted over the phone. Same labor, same parts vendor, one part less.Vehicle or problem did not change or worsen in 2 days. The mechanic that quoted me(Alex) rememberd me but did not stand up for himself, the general manager plainly steadfast is ready to rip people off. BEWARE.Edit: for accuracy of people involved.
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August 2023 by Aaron cowling
Great shop. Schedule service for a tune up and safety check and to change the breaks. Very honest shop as they said after the safety check that the breaks were good and did not need replaced at that time. Been back with both vehicles multiple times now and have gotten great service every time.
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August 2023 by Ron Bell
I'm new to the area & was looking for a new auto repair shop. I came across Straight-line automotive & I'm very happy with the service I received. They were able to get my truck in right away & did the repair at a fair price. 5 stars for customer service as well. I will not hesitate to bring any of my vehicles in for repairs or service.Thanks you
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August 2023 by HASE
They have always treated me good here no matter what I am getting done whether it's a small repair or a major one they are always very honest and considerate and they will work with you they back their work every single time Glenn is probably one of the most amazing owners I've ever seen of a business he always does the right thing.
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August 2023 by Narendra Sriram
I heared they have great technicians, so went there.They do not communicate properly, see lots of arrogance. I tried to be patient, but happen to loose it.I messed up my day with their attitude. I observed talking to Americans nicely though.I recommend them to install a price board, if they do not have time or patience to communicate.
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August 2023 by R-Media
Brought my vehicle to them to fix an issue. After getting vehicle back and paying several hundred dollars, it was still not fixed. So I brought it back, thinking they stand behind their work. Wrong. Was shocked to see another bill for a few hundred. Worst of all, the dash wasn't put back well and there are now gaps in it. Avoid this place.
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July 2023 by John D.
Straightline Automotive is an excellent repair facility. We are traveling cross country and had been plagued by over heating problems. After two other attempts at fixing the problem it was still there. We called Straightline to see if they could get us in on a Friday afternoon. They made room for us and were able to figure out the issue and get it fixed...all before 5 pm. They did a great job and got us back on the road. Thanks John and the great team at Straightline Automotive!
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July 2023 by Mary R. Baker
While visiting the area my vehicle started over-heating. Even though the were busy, the gentleman at the front desk helped me to make sure I had enough coolant to make my trip home. He was very polite and helpful. Thank you.
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June 2023 by Steve Mazur
I think the price was really fair, especially for all the work they did!! I would definitely recommend them for your Auto repair needs! 2003 Chevy Tahoe working good now!
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April 2023 by Raymond Raya
Initial impression of the shop was based on reviews read online. Was a little apprehensive at first but decided to give them a shot. They were the lowest price quoted for a timing belt change on a Honda Pilot.Dropped car off first thing in the morning. Two gentlemen were present; one was tied up on the phone and the older gentlemen greeted me. I explained to him our needs and the work desired. They were friendly, polite, and knowledgeable. Job was completed the same day later on in the afternoon.Shop appeared clean from the exterior although I didn't see the inside of the garage. The lobby was clean and usually indicative of a clean shop too. Didn't encounter any of the rude interactions as others have experienced. This was our first major service completed here and based on our first experience, we'll definitely be back for a second visit.
