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March 2024 by Patti C.
I tried Sam's Club last year while my neighbor shopped it. I've always preferred Costco's selection and prices to Sam's. This year I decided to buy a Groupon for membership to Sam's to check it out for myself. Groupons for memberships can be tricky so I went to the link on the Groupon for Sam's Club chat just now to chat with someone while I set it up. First off, I was number 37 in the queue and a message said I should hold not longer than 5 minutes to chat with someone. I watched the #37 decline all the way to 'it's my turn' over the following 45 minutes. I was then given a message: 'THERE ARE NO CHAT AGENTS AVAILABLE TO HELP YOU' and it asked if I wanted to send an email. I did but it tried to get me to answer my own question with FAQ popups. I barreled through and sent my email. If this is an example of Sam's quality and 'wasting of my 45 minutes' this morning. I'll stick with the higher quality and higher savings of Costco and avoid Sam's frustrations altogether. I will post this review on every site that will take it to make sure others do not waste their own time with Sam's. Oh and the tricky bait and switch where they auto-renew you without you turning that feature on yourself! Seems to be some crookedness to note here folks!!! Caveat Emptor !!!
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February 2024 by Richard W.
Same stuff all the time. They don't know how to provide a better assortment/rotate new items in.
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February 2024 by Lisa M.
Busy... but organized. I was in and out! No browsing for me today!!
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February 2024 by L Fulcher
Customer centic ideas:A)Scan and Go "Lanes" in bad place. Not all shoppers go around the store and dump out by bathrooms. Should have a cut thru lane closer to other end to save having to wade thru constantly backed up register area.B)A cart corral placed on far corner of lot would be nice.
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February 2024 by DJ Rawz ENT
Great place for bulk items
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January 2024 by Shelli S.
This is not a review of a specific location, but of the Sam's Club chat service online. I contacted them because I wanted to leave feedback. The rep that I talked to, Mariandrea, was phenomenal. She listened, helped me find the item on a receipt, and issued a refund when I wasn't looking for one. She was hugely kind, helpful and professional. I ended up asking her about a separate transaction and she assisted me on that also. She was the best customer service representative I have dealt with.
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December 2023 by Randy K.
The Bentonville, AR store, pretty good for the most part. But don't try to call them, they don't answer the phone regardless which department you call. That's frustrating enough that you get 1 star. What's the point of having phones?
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December 2023 by Lisa Diederich
Cashiers… they do not help you place your items back in the cart. One has to unload (expected) but then it’s up to the customer to place the items back in the cart. If I wanted self checkout or Aldi, I’d use it or shop there. The cashiers just start sending more items through after they don’t help load the cart.I can’t want for Costco to come to town.
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December 2023 by Krystle Poirier
This Sam's club has a great selection of products and is always in stock of my favorites.
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December 2023 by Tray B.
This place is a bit addictive. Sam's Club is just fun to walk around, and so to have the card only makes it easier to get your bulk shopping done in one place! Sam's Credit Card offers a decent limit and I like the rewards program it offers! Those points add up quickly!
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November 2023 by Duncan Cox
Sam's used to have really good Texas style sausage, from smoked beef to jalapeno cheddar. Excellent sausage. I can't say the same for the Kiolbassa junk they now carry. Yuck. I won't be buying my sausage at Sam's anymore.
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November 2023 by Timothy Fulks
They had a smoked turkey for sale online, so I bought it. Paid 60 bucks for it. Went to pick it up, "oh we don't have any", if you don't have any in stocks don't sell online.
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September 2023 by Destiny A.
Biggest scam out there! You guys are such bs liars! DON'T ATTEND their ev! Crosby did not sign any of the items we bought as it says on YOUR WEBSITE! Waited for 2 hours in 92 degree weather for a scribble on a picture with Sams clubs logo. I Hope you get sued.
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September 2023 by M C.
Our family has used Sam's pharmacy Bentonville on a regular basis for several years. Their employees are the best. They always have a helpful attitude and prescriptions are filled quickly.
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August 2023 by Nicole Hood
This was my first time here and I am only rating on customer service and curb appeal. I stopped by quickly to return an item. They had 3 employees working customer service and although there was a line the wait was short. The male employee who helped me was friendly and helpful. He also told me they do price adjustments if an item goes on sale and gave me a refund for that too. The outside of this Sam's Club was nice, clean, and well kept compared to the 2 I usually shop at. I'll be back when I am in the area!