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November 2023 by Nick
Norm's is my go to Mechanic shop after trying all the shops in Bentonville. They are always quick, fair, transparent and do good work.I would recommend Norm's to any friend or family who are looking for a reliable and affordable mechanic shop that they can trust.
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November 2023 by James Wright
Great honest service. Went in for a front end alignment and they discovered that I had a bearing going out. They informed me that it would be best to replace it before spending the money for an alignment. Look forward to using them for all my service in the future.
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November 2023 by Christopher Cruse
Needed new tires and just wanted a quote. They responded quickly and offered me other options that were better performing and more cost effective. Had them installed the next day. Super fast and convenient
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November 2023 by Kelly
The fellas at Norm’s are spot on! No nonsense, great service not just in the tires I need for vehicles but all maintenance on my vehicles. They get to the work as soon as they can. When the work is done you’re left with a peace of mind that everything is fixed.
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November 2023 by Paula Hixson
The service was Perfect! They were Fast and polite while doing quality work! Thank you for getting the work done so fast I could get to work early; which relieved a lot of stress.
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October 2023 by Chris Brown
Norm’s is great! I’ve been taking my cars there for 15+ years and I’m constantly impressed by their customer service, price, and ability to accommodate. I tried using a dealer’s service department after getting a new car but immediately came back to Norm’s. They’re genuinely there to help.
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October 2023 by Samantha Alexander
They always get the job done quick and customer service is pretty good. However, they put 11psi more in my tires making them 40psi when they are supposed to be 29psi. Thankfully my tire pressure warning kicked on. Would go back, ill just remind them to do better next time.
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September 2023 by Vincent To
I have a modified lift suspension on a truck and had a different independent shop fail to perform alignment - took several hours putting on and off the machine it was dangerous to drive.Ben, my service tech at Norm the Tire Man was so friendly, helpful, and knew exactly what was going on before I even mentioned how the truck drove. He had me in and out in about 25-30 minutes with a readout that has perfect specifications.I even had a payment issue and they were more than accommodating and took me in on appointment without a wait time.They use a Hunter DSP alignment machine here. For those that don't know, this is state of the art equipment and is laser accurate.They service pretty much anything tire, wheel, suspension related here. They will even fill tires with nitrogen if you need.This is my new favorite tire shop. I drive 70 minutes out of the way to get to this shop because they just have a different level of service you can not find elsewhere.Spend your hard earned buckaroos here, folks. Great team!
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September 2023 by Jonathan Borntrager
These guys are the real deal. Not just the best tire/service shop around, but best automotive shop overall. I feel like they listen well, do quality work for a fair price and make helpful suggestions without being pushy. It's obvious that they genuinely care about their customers. Ben is the dude to talk to; always have a great experience dealing with him.
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September 2023 by clee richardson
Not a good experience. Went in for a scheduled 10 am alignment. Went to breakfast, came back in an hour and was told it wasn't done. Sat in the waiting room for AN HOUR with the room filing and emptying several times without anyone telling me what was going on. After an hour, I asked the guy at the counter what was going on with my rig. He went back and checked, after 10 minutes he and the tech came out and said the front end needs work. They hadn't done an alignment but made me sit for an hour. Not cool. May not come back
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September 2023 by Sara O'neal
Went in for a new set of tires that could handle gravel and highway. I was told they had the perfect tire that is tough but not a rough ride on the highway and they would order them and and have them in and put on that same day! They did just that and the tires look great and performed just as I was told! Great place to do business! Polite and professional!
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September 2023 by Elizabeth Evans
Excellent customer service and work. We needed tires no other shop in town carried when we blew one and Norm had them delivered and installed the same day. Saved us when we were in a bind big time! Definitely our go to car shop now.
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August 2023 by Rebecca Heath
I highly recommend Norms! I called last week asking to schedule a new tire alignment. The individual said the first appointment was on Friday the next week. I advised him we were leaving for vacation on Thursday evening. He said to drop it off Tuesday morning and they would work me in. They had my car done the afternoon Tuesday and it drives like a dream! They were very kind, worked me in, did great work and very reasonably priced
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August 2023 by Joe House
Needed a second opinion on my brakes & estimate of cost to replace. Was asked if I could bring in to ensure accuracy on my quote so I did. They inspected my brakes & said they were good & did not need replacement. The inspection was free & the service I got was very professional. Would recommend this place for any work needed on your vehicle.
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August 2023 by Carol J.
I highly recommend Norm the Tire Man. My car wasn't wanting to start today and I took it to an auto parts store to have the battery checked. They told me it was probably the alternator. I then took it to Norm's at 3:30 in the afternoon. They took my car right back and checked it, then told me it was just the battery. They had a battery in stock and had it in my car in no time. I was there for only about an hour. The guy told me how much it would cost before they started and that's exactly how much it cost. They were very nice and honest. As a female, I was very thankful for them. A lot of places seem to take advantage of that and aren't honest. I usually hate doing anything car related (my husband was out of town) but they made it not so painful. I will definitely go back if I ever need car repairs.
