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November 2023 by Patty O'Brian
I have been a customer of Carpet One for over 20 years. I remodeled a home in North West AR 2 years ago and chose Carpet One as they offered a beautiful carpet and warranted to be stain resistant and guaranteed for 5 years. I have a stain I cannot get rid of and have had two different carpet cleaning companies make attempts, I notified Carpet One six weeks ago. Spoke to a lady there never heard back. I called and spoke with a manager this week, who assured me, he would call before the close of day with an answer, and I’ve never heard back. I called again this morning and still could not get an answer to the problem. Has anyone else had difficulty dealing with Carpet one? Their customer service is very bad. I do not recommend Carpet One in Bentonville, AR
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November 2023 by Wieske Dolan
We recently had flooring installed. We had a great experience. Randy helped me and oversaw the process from start to finish. The installers did an amazing job, were very conscientious, meticulous, friendly and reliable. Highly recommend!
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March 2023 by Glen McGuffey
Randy was very helpful and ordered our flooring. He gave me a great deal and the delivery guys Chris and his delivery partner were awesome as well. We have enjoyed our experience so far with carpet one in bentonville. Thank you carpet one and we will definitely be using you for any future projects
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October 2022 by Kathy “Aunt B” Bageant
My 1st time in & I enjoyed my self so much. The last picture is what we're getting.
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October 2022 by Mariah Jordon
The receptionist and the salesman were so nice and helpful! We had to bring our daughter and the receptionist was sooo kind to help entertain our daughter. All around very nice and helpful people. Would highly recommend!
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October 2022 by Stephen “Defhero” W
So far so good. We went in to the store and David helped us and then came out to the house to do measurements. So far we are happy with the process. We are sure the rest of the process will go smoothly.Update: Carpet One came on Dec. 28th/2021 and installed the carpet. Everything went good and we surely would use them again. A real reputable company
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September 2022 by Doug & Karen Sarver
From start to finish Randy at Carpet One in Bentonville walked alongside us in helping us choose the best products for our remodel going above and beyond in making sure we were pleased with the product and installation. The installation crew worked incredibly hard and made sure everything was cleaned up afterwards and put back in place. Overall a great experience and highly recommend Carpet One!
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September 2022 by Ken Hilger
Brett at Carper One is the person any carpet customer wants to deal with when making a carpet purchase. He will be there for you before, during and after the install.Carpet One has high quality products for any budget, and Brett is unquestionably knowledgeable about which carpet will serve you best based on your lifestyle.He will meet you on location if necessary to address any install questions or concerns for tricky areas and he will followup after the install to make sure you are satisfied with your new carpet.There are many carpet companies with whom you can deal and spend money, but for me there's only one choice; Brett at Carpet One.
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August 2022 by Meagan Robbins
We had carpet installed with Carpet One. We had to do it all remotely and in a very tight timeline. Randy is the nicest guy and genuinely a pleasure to work with. He is so helpful and sincerely thanked me everytime we talked. The carpet is beautiful and we are so happy with our whole experience.
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July 2022 by Mark And Jen T.
We had a wonderful experience with Carpet One! Bill was so helpful and patient as we went through all the carpet options in our price range. The prices are very reasonable, actually less then it would have been for us to go to a place like Home Depot or Lowes. On the day of install, the guys were on time and they worked efficiently and did very good work. Overall we had a great experience and we highly recommend this place!
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May 2022 by Rb Marvin
Just realized that I forgot to follow up with you after Shawn completed our flooring installation. Randy, Shawn did a fabulous job and was so meticulous in his work! Our floors look wonderful, and yes, I LOVE them!! I am extremely happy with the results, the wood match to our tile, and the overall look of our floors now. It was very obvious that he takes pride in his work and he didn't rush the work. Shawn is absolutely dedicated to his craft and you have an installer who is also a genuinely good guy. When someone is in your home for a week, you tend to get to know him and we really liked Shawn. Thanks to you for checking in periodically to make sure things were going well and that I liked the install and the flooring itself. I definitely appreciated your follow up. Our experience with Carpet One was all positive!! Thank you for that. Have a great weekend, Randy! Best regards, Gayla Meier
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March 2022 by Rhonda Adams
They really do stand behind their product! Great customer service and installation.
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January 2022 by Steve Wells
So far so good. We went in to the store and David helped us and then came out to the house to do measurements. So far we are happy with the process. We are sure the rest of the process will go smoothly.Update: Carpet One came on Dec. 28th/2021 and installed the carpet. Everything went good and we surely would use them again. A real reputable company
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September 2021 by Savannah Crabtree
The actual carpet installers were great which is why it is such a shame that the entire process up to that point was a nightmare. Our salesman Bill was horrible with communication. He did not bother to contact us with the installation date a few weeks after we purchased the carpet, we had to call and find out that it was scheduled for 8 AM that very next day which had to be pushed out since it was such short notice. When we pointed out that he did not inform us of the date, he did not say anything. The lack of responsibility on his part to keep us informed was infuriating. Bill told us he would keep in contact and inform us of the next available date which he did not do. I called again after a couple of days of not hearing anything and found out it was for two weeks later. Because of Bill, I will not be recommending Carpet One to anyone I know.
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January 2021 by I Jean Thomas Cavin
I wished I could have got a better offer so my place finished. I'll just have to look elsewhere.
