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January 2024 by Larry
Pharmacist smelled like pot made the whole store pharmacy reek of it
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January 2024 by nezumi ratman
The rudest and most unpleasant pharmacy staff. I hope this place closes permanently.
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January 2024 by somper socks
My grandma died here
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December 2023 by June K.
If you have medication allergies, or are brand specific. BEWARE. I'm chemically sensitivity, have deadly allergies, brand specific. ie, I'm allergic to Red Dye. 3 times now they have tried to give me Sucralfate, in Wrong Brand. It has Red Dye! The paperwork stapled to bag even had the Red Dye Allergy Checked. Ridiculous. I'm Brand Specific on my pain med. Allergic to other manufacturer. They filled prescription with a different manufacturer. Never called me. Luckily. My hubby caught their mistake. Now I have to wait 2 days, to find out if Corporate ordered my manufacture's pain med. My local Walgreens doesn't do the ordering. Corporate does! Ridiculous. They also are slow as snails filling prescriptions and refills. It takes Hours. Getting tired of being stressed out, trying to get the correct brand. Will be looking for a privately owned pharmacy.
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December 2023 by Gary Ballard
Convenient and variety of products.
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September 2023 by Cassie Nelson
Every time we try to pick up a prescription they say it'll be at least 20min. I called it in the night before before & they don't start filling it untill we're there to pick it up. We will be swapping pharmacies.
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September 2023 by Russ Rhodes
If I could give a zero I would. They don't even deserve 1 star. I was a long time customer of Smith Caldwell. They sold out to Walgreens. Several of my scripts didn't transfer and I was left with all the peg-work of getting new scripts from my doctors. Walgreens did NOTHING. The wait times on the phone and in lines at the store are horrific. Their current rating here on Google is in the 2 star range. So I am not the only one who is screaming RUN FOR YOUR LIFE! Find a locally owned pharmacy who will take much better care of you. At Walgreens you are just a number. It's like visiting an IRS office. No service. They don't care. Ans SLOW, SLOW, SLOW! Run away NOW!
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September 2023 by Dale Seal
I didn't even receive the 'after the fact' notice by mail that both my husband and mother received saying that Smith Caldwell Pharmacy had sold out to Walgreens. I requested that my prescriptions be transferred to another pharmacy a week ago and they were not sent. I was on hold with Walgreens for one hour 15 minutes during which they only answered 3 other calls (according to their recording). The person who finally answered spoke over me the entire time I was speaking and would not tell me her first name. Smith-Caldwell owed me 10 pills on a prescription when they closed without notice, so I asked how I was going to get the pills that I already paid for. No response. The person said if I wanted my prescriptions transferred, the other pharmacy would have to give them a call. Been there, done that, new pharmacy said Walgreens told them they were not doing any more transfers. I asked to speak to Holly Hodges (the person who signed the letter from Smith-Caldwell about the closing) and was told that she was not there. The unnamed person then told me that I could call back tomorrow and speak to Christina (after being on hold for one hour and 15 minutes today). I asked again how I was going to get the 10 pills that were owed to me by Smith-Caldwell that I already paid for. The unnamed person said "I'm not a Smith-Caldwell employee" and hung up the phone. No one is a Smith-Caldwell employee anymore, so I guess everyone who was owed medication that they already paid for is just screwed. I also had new prescriptions on file with Smith Caldwell that Walgreens will not honor. People should have been notified of Smith-Caldwell's closing with sufficient time to move their prescriptions to a place of their choosing. I have learned that this type of 'behind the backs of customers' sell-out of pharmacies is unfortunately legal. Both Walgreens and CVS actively pursue the acquisition of privately owned pharmacies. Even though by "selling" their customers to Walgreens, Smith-Caldwell passed off confidential personal identifying and health information without the consent of their customers, I have also learned that this is not a HIPPA violation, even though it should be. This "no notice" action is inconsiderate on the part of Smith-Caldwell, but Walgreens is not innocent because they are refusing to allow the transfer of former Smith-Caldwell customers' prescriptions to other pharmacies (also legal but definitely unethical). The only way I can get my meds somewhere else now is to contact each doctor and ask for new scripts to be sent to the pharmacy I have chosen. Elderly people like my mom (94) who don't have anyone to sort all of this out for them will go without medication. A lot of people will end up being harmed because of this corporate business deal, which could have been handled differently considering the number of people who have been loyal customers of Smith-Caldwell for decades.
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September 2023 by Cody Bradford
These lines are horrible. Both car lanes are open and the inside lobby is closed. There are 13 cars in each lane. They recently bought out a local pharmacy and are making new customers fill out forms in their cars when the heat index is 103. We are going to Eastside pharmacy.
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September 2023 by Janus Heldon
have yet to be able to talk to anyone in less than half an hour when trying to call the pharmacy. have been trying to get HEART MEDICATIONS for the last 3 days. good thing its not for something important i guess...
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September 2023 by Jo Combs
This is the worst pharmacy ever I will be changing Monday as soon as I can get my prescriptions switched over it takes all day for them to answer the phone and to get prescriptions. I absolutely wouldn't recommend this place to anyone
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July 2023 by David Byrd
Update: I had a delivery today and it was great.20 cars in line (I counted them) and only one lane open. They said "oh no, we are understaffed. In that case HIRE SOMEONE. I will switch my prescriptions to another Pharmacy.
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July 2023 by Computerhead
I don’t get why every pharmacy in this yee yee town is like this. Close earlier than the hours given, no service desk inside, line around the store, never in stock, some impossible disconnect between the app and their computers. It’s frustrating, but at least they aren’t typically rude like the CVS and unhelpful at Target.
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May 2023 by Ni M
Drive-thru is a convenience way for quick pickups and drop off. That's it. Everything else takes times and needs to be done at the counter. And don't forget to utilize their app, you can pay your maintenance prescriptions and have next day ship to you at no charge ( some restriction apply like insulin...) Why wait in line? And if you see long line at drive thru, come inside usually faster at the counter anyway. Just curious though why choose to wait in line and get upset at the people who's trying their best at serving our community ???
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May 2023 by Clint Newcomb
Absolute joke came to drop off prescription an hour and a half because the inside was closed in the middle of the day but I’m sure it’s just staffing shortages not sure what’s going on but it’s super crazy