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February 2024 by Anubis Gaming
They hid fees after I asked multiple times about the bill to know what to expect. When I called to get it resolved they only offered a 30$ credit after charging me 95$ extra. The salesman lied just for a sale.
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January 2024 by Simba S
This place will rip you off. Give you a promotion package, lie about what you would pay monthly, and would lie to you about everything else. Please, do not believe anyone in that store. If they tell you they will call you back, that’s a nice way of saying bye. They just want to make a sale. I am not done with them. I trying to figure out how I can report this store to attorney general office for their fraudulent behavior. I am sure I’m not the only person they conned. I have documentation on the plan I signed up for but they would not grant it. All they have to do is call the corporate T-Mobile and arrange it. I’m sure it’s all about commission for them. I miss sprint!!!!! Please don’t make the mistake I made. Go to Verizon or anywhere else.
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January 2024 by Ricky Eddy
It's the best T-Mobile store that I've ever stepped foot in!!!! THE BEST CUSTOMER SERVICE I'VE EVER SEEN. Al was a Rockstar in all aspects!!!
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December 2023 by Ashley Hopkins
I went in on Black Friday and was told that with each iPhone I got, I would also receive an Apple Watch and AirPod pros. Of course they only had one pair of AirPods at the time I purchased my 2 iPhone 15s and was told they would go to another store to get some and call me. I called a week later because I hadn't heard back and was told they would get some from another store and call me. A week later, still no call. I called again a week later and this time was told that you only got one pair free with that promotion, but I could finance a pair of AirPods on my bill. Really? This location needs to get their story straight from the beginning and do what they say they are going to do.
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November 2023 by Karla DeArmon
I just had the worst experience ever on the phone with a T-Mobile rep that completely screwed up not only mine but the internet service I have at my mother in laws. I was on the phone for 2-3 hours only to have to run to T-Mobile in Benton Arkansas to trade in my gateway. ??♀️ Thank goodness for justice! He knows his stuff and while working on my issue he was able to assist another customer during a download time for my gateway. So impressive! Y’all do yourself a favor and do your business at the Benton T-Mobile 20770 I-30 Ste 140, Benton, AR 72019. First time customer there but will never go anywhere else.
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November 2023 by Marilyn Watson
Very friendly and helpful. Felt I was important as a customer to them.
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November 2023 by Laura Eslinger
Great service, great deal talked to big AL he helped us out quickly and answered all questions.
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September 2023 by Alan Alvarez
Shoutout to Allen, great service and helped us out. Highly recommend
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August 2023 by Andrew Daily
Waited approximately 15-20 minutes for an associate to finish with a customer, as all associates were with customers. I understand and expect to wait any time I visit a mobile phone store. When an associate finally finished with their customer, they went to a customer who had just literally walked in less than 2 minutes before he started helping them. At this point, I politely interrupted an associate helping a customer to inquire about who was in charge, and she informed me that she was. I explained the situation to her, and she just said ok. I then asked for her name (Ashley), and explained that I was there to switch my cellular service to T-Mobile from AT&T, but if that was the kind of service I could expect, then maybe I had better reconsider.
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August 2023 by William Jones
I went to talk to the lady that use to work there. She was Mexican I think but she was very informative helpful and extremely knowledgeable. But the guy that's over there now just runs from customer issues and makes his assistant handle it never going back there. He is rude.
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May 2023 by Rachel Clancy
I guess when you advertise you close atv8pm you really mean 7 pm . Doors locked . Lost another multiple phone sale . 5-23-24
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May 2023 by Goat Miseriae
I went in for internet, I told myself before I went in "do not buy anything else, just internet".So I left with internet, a new phone plan, and a new phone, along with accessories.Seriously though, Brad hooked it up ?, great customer service, knowledgeable. Went out of his way to get me the device I wanted while on my lunch break. ??
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October 2022 by Guy Trimble
The staff worked impressively to insure I was completely satisfied.
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July 2022 by Steven Myrick
This store location has an extremely intelligent crew that was on top of their game and went above and beyond to provide me the best customer service possible. I just want to say thank you to the employees at this store location and keep up the awesome work!
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March 2022 by Brittany Jones
Go to a different location the staff here are horrible
