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January 2024 by CASA of Saline County
Chris (I believe that was his name) handled my flat tire in a quick and efficient manner. He was professional but very nice to deal with.
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January 2024 by Shawn Funderburg
Ordered Tires online with an appointment, unfortunately my tires were not the correct size, they had to reschedule for the following Saturday once the correct tires arrived. We did however learn this after all 4 tires had been removed from my vehicle. I am pleased with the service and end result, but wished the service could have been completed on the initial visit.
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January 2024 by Scarlett W.
Chris took the time to get the corrosion on my tire fixed properly which meant that instead of having to buy both a new tire and rim, I spent 30 minutes and $20. It was a really pleasant surprise on what was a very busy day for them. I hope everyone else who goes here will get the same level of care.
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January 2024 by Vicky Tuna
No.no.no
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January 2024 by Tacey Rebecca
When I first called for an appointment due to the ABS light coming on in my car, I was told it would much later in the week before they could see me but when I explained my circumstances, they worked me in the next day. And while it took all day for the work to be completed, the shop manager was kind and explained everything to me. They were shorthanded with only one mechanic on duty and the mechanic even told me it was his fault that he did not notice the part had arrived or he could've gotten me out of there earlier. The manager gave me a discount and also replaced the brake pads I had gotten there at my last visit at no charge because they were faulty. There were several customers in there who were rude and complaining and I heard Chris handling their rudeness with courtesy. I will definitely be back and that was not my original intention when I arrived. I thank Chris especially for taking good care of me and my vehicle.
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December 2023 by John B.
Excellent service. I was driving through town and my tire pressures were low on all four tires. They checked & fill up my tires gratis! I attempted to tip him but Chris wouldn't accept a dime. Thank you Chris. I've been a Firestone customer for many years, cars, and cities - I love Firestone.
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December 2023 by robert holt
My family and I have used this Firestone for 6 years now. We have all had our cars well taken care of here. HOWEVER, it is obvious there has been a change in management. I went this morning at 7:30am to get a tire plugged, normally they would have at least looked at it to see how long it was going to take and if it could be plugged. The guy looked at me and said sorry but we cannot get to it until around 1-2pm. In the past when this has happened, they have had those in their service area ready for emergencies and this was an emergency due to I had a funeral out of town I was headed too. Needless to say, when I told the guy this it did not matter. So I left went down the street to Bryant Tire and Brand, they took a young man off a job and it took 10 min. to fix and I was off. Never again to Firestone and yes to Bryant Tire and Brake for caring enough.
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November 2023 by Jeff
Edit: while I stand by my review, I must commend the Firestone social media team who contacted me about the review, acted quite concerned that this happened, & offered me a solution that's better than I had expected. Kudos to them, but I'll never go back to this store!I took my beat-up truck in for my lifetime alignment recheck, having replaced nearly every suspension & steering part on it. The sorry tech sent it out with the camber leaning in & the caster out-of-spec in the red on both sides, plus the steering wheel was still off-center. I used to work at Firestone, & NEVER sent a car out that wasn't almost perfectly centered on the alignment specs! This truck is fully adjustable on the front. I live 150 miles away from Firestone, so it pissed me off to have to take it back! The same guy attempted the T/A alignment again, but this time the "printer was broken", so they couldn't (WOULDN'T!) show me what specs he set it at! The steering wheel is STILL off-center! The manager said they couldn't get it center spec "because the front bumper has been knocked off"! IDGAF WHAT my truck looks like, EVERY PART HAS BEEN REPLACED! The tech just simply doesn't know how to do an alignment, & the manager is an IDIOT with an attitude! As I said, I've DONE this before, & there's literally NO REASON WHY he couldn't get the alignment perfect except for laziness! The appearance of the truck mean exactly NOTHING! I was LIVID when I left there! I will never return to this particular Firestone store! The tech AND the "manager" need to be FIRED!
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October 2023 by Chris Brewer
I live in GA, my daughter's live in Bryant AR. This Fireston location has been taking care of my girls vehicles for several years and always understand and communicating with me very well to make sure they are safe and still moving. Thank you David for the great customer service.
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October 2023 by Dragan Vicentic
My son is in college and had a screw in his tire. I sent him to Firestone to have it repaired. Several months later, it began to leak. He went back in for repairs and was told he needed a new tire for $260.00 without ever looking at the tire. I contacted them and asked if they still fixed leaks and they said sure, it would be a two hour wait! So, they can replace immediately, but a lower profit margin repair is looked down on. DON'T waste your money with these CON ATRISTS!!!!!Service: Tires
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September 2023 by Haley Vaughn
Great experience here. Although they couldn't fix the issue with my car, they were very helpful with where to go to fix it. Thank you ❤️
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August 2023 by Chad A.
I do not recommend this location. Absolutely horrible customer service. I scheduled an appointment and paid $1,500 online to have some tires installed only to show up and be told we don't do appointments and we don't have those tires in stock and that appointment was made through Firestone corporate and there is nothing they could do about it. I wish I would have checked the reviews prior to ordering as they seem pretty consistent at providing poor service.
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August 2023 by James Hope
This is the Firestone of all Firestones. They've always treated me right, have great prices, and do great work. The lady who is normally running the counter really knows her stuff and gets customers taken care of. Highly recommend
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August 2023 by Kathryn Burrow
They were literally SO nice and helpful, explained everything to me, and the lady at the front desk was SO sweet!!! I will never go anywhere else!Services: Air & cabin filter replacement
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August 2023 by Nancy Vranich
David and Chris provide top notch customer service. They are friendly, informative and truly care about you and your vehicle and getting you back on the road as quickly as possible. This is our go-to vehicle service center. Thanks guys!Service: Air conditioning
