Verizon has mixed reviews. Customers appreciate the associates for their helpfulness and patience, with one employee praised for fixing issues and providing fantastic service. The staff often spend a lot of time trying to resolve tricky problems and are described as patient and willing to help. However, some customers face challenges with the call center, which does not notify the store about incoming calls, causing frustration and missed opportunities to resolve issues promptly. Additionally, long wait times at the store are a common concern, especially when only one employee is working, leading to waits of several hours. Despite these delays, customers generally find the staff efforts commendable, but the overall experience can be impacted by staffing and communication issues.
Good place to go for service. , even though everything is done online nowadays.
July 2023
David Thompson was our help and he was a great help
March 2023
The associates are great. My problem is with the call center. I sit on the phone forever but the call center doesnt let them know in the store that there is a call. Ticks me off because i cant always go to the store before they close.
