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December 2023 by Anthony Farr
Hello. PLEASE BE AWARE OF THIS BANK. Unfortunately I was referred to this bank through a CPAC FINANCE , the preferred finance company for Schneider Trucks. Be aware that you can find your own finance company. You do not have to use Schneider’s preferred partner because they are only a broker which amounts to terrible customer services and probably more fees. Anyhow, CPAC Financial tells me that I’m approved, I agree to the terms and after I’ve agreed they decide to tell me that my approval is with THE CITIZENS BANK. I send THE CITIZENS BANK a wire for $35,000 as a deposit to my semi truck. May not be a lot to the bank but it was for me and my family. Next I receive a call from a gentleman by the name of MICHAEL CHILDRESS. MICHAEL CHIDRESS is my assigned loan officer. He discussed the terms of the loan with me and I did agree. Mr. Childress advised that my loan date would start 2 days later on 10-25-23. I expressed concern with this being that I did not have a title nor did I have any documentation to register my truck and have any use of the vehicle. Mr. CHIDRESS told me verbatim that the title will be mailed to ME overnight . I sign and agree to the terms.Turns out Mr. CHIDRESS intentionally withheld information from me. The title is NOT mailed to me. It is mailed to their title company who then has to mail the title to my states DMV office. This is a 2 week minimum process that Mr. Childress is very aware of and could have been honest enough to explain to me. Instead he has not been in his office or on vacation ever since.I simply asked this bank to make my payment date reflective of or about the time that I actually had the opportunity to register and use the vehicle. Instead what I got was no return phone calls, phone hung up on my face and eventually received a delay in the first ACH which defeated the purpose. Now instead of having to make a payment 2 weeks after receiving the ok to register, I have to make 2 payments at 2 weeks apart.It simply is bad business that Schneider recommends broker, that recommends a bank and you or your services are not these guys concern. They simply herd you along and care nothing about you and it shows. Just a little common courtesy goes a long way and if they couldn’t delay the payment date on a continuous basis then at least explain to the consumer fully and let the consumer make the decision. I would have rather took my business elsewhere and I would recommend anyone to do the same. Micheal CHIDRESS has been placed in a position to represent this bank and it is clear that he cares nothing about building relationships built on honesty and integrity. He simply will say anything to get you to agree and once before the paperwork is dry he could care less how you walk away feeling about the transaction you made. DO NOT TRUST THIS BANK.
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February 2023 by Miki Harmon
I closedy account with them because of their rates and fees. I still have a personal loan with them. When I was there Friday, they refused to exchange my $20.00 bill for 2 rolls of quarters stating that was a "customer service." Up until then I had no problem with that type of transaction. I had previously tried to cash a third party check, which they refused to do since I had no account with them. Once I get my loan paid, I intend to have no further transactions.
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November 2022 by Bryan Davis
The people are always so nice and willing to go the extra mile to help you.Plus on Friday they give out free Popcorn!
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September 2022 by J&M Love
The girl at the window Betzi Soliz needs a new location or job, every time my husband or I go she messes up our account. To make a simple deposit in our account she will ask you questions not just your name but too much information, she is no good. You would think she would remember you. Her customer service is LOW! She’s RUDE! I honestly want to change banks. We have been with citizens since 1992. Citizens please hide her away from your window she does not help the bank.
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February 2022 by Brooke Fulbright
This is the crappiest bank I’ve ever used. Taken 3 days for my work check to be deposited. When first community took no time like i put the check in the atm and it instantly hit my bank account. They do nothing but try and make things hard for you at this bank. I’m so done with it. I would never recommend this bank to anyone ever.
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June 2021 by Vickie Caraway
Money goes in and never comes out!
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November 2020 by Brayden Burrow
Nice bank. for scumbags
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August 2020 by DeeDee Baldwin
This is the friendliest Bank ever! Any problem I ever have is corrected immediately. Thanks for being the best bank in Arkansas! ??
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August 2020 by Kayla Tidmore
What kind of "community" bank holds a mass 4th of July gathering during a global pandemic AND weekly movies in a small park with up to 100 people allowed where 6 foot social distancing is not attainable. Citizens Bank, Adam Mitchell, Micah Beard, and anyone else who contributed to these poor decisions, you are partly responsible for the outbreak in Independence county and should anyone die, their blood will be on your hands. Shame on you.
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December 2019 by Todd Weber
Nice bank
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July 2019 by Morgan Nance
Dont really educate you on all that is involved with your bank account.
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January 2019 by Fran Mera
My mobile banking is always blocked . Is always a problem when I travel out of the country.
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February 2018 by Tanya Loveless
Love our bank, Samantha it's the best!!
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February 2018 by Brad Turner
We love doing business with this bank
