-
August 2024 by Bryce Parrish
I guess I should have paid more attention to the reviews before committing in my head to buy a car from the Ash Flat location. Most people aren't fans of dealerships for various reasons, this location lived up to the typical "stealership" hype and left a bad taste in my mouth at the end of the day.
I had been shopping for a fun work car to save gas instead of driving my 3/4 ton truck 40 minutes to work each day. I had decided that a Mustang Ecoboost with a 6 spd manual would fit the bill nicely. Wanting an actual manual transmission limited my options on used cars, but they had a low mileage 2020 with the premium interior and 3 pedals on the floor. I called and asked if it was still available for a test drive since the ad had been up for a while, I let them know I was about 1.5 hrs away and I could be there the next day mid morning. I called them before I left and they said it was up front waiting for me. I spoke to the sales manager (Pete Gibson) and a salesman who were waiting outside when I pulled up. I looked the car over and noted curb rash on the passenger rear wheel and that the tires didn't have much tread left on them before I took off for a drive. They also shared the Carfax with us and were up front about previous damage to the driver rear quarter which had been repaired by a previous dealer.
Car seemed to run fine after I knocked the dust off my shifting skills. We pulled back into the lot and started talking numbers. They were firm on the price and didn't want to budge. I told them what cash I had for a down payment, my credit is excellent, no issues getting financing, model buyer! I again expressed concerns that the tires were shot, the salesman repeatedly told me that's how Pirellis are made and they just don't have much tread on them. I said they are worn down to the wear indicators and the rear tires aren't in much better shape, it really needs a whole new set. I almost walked out, he spoke to the finance manager and they agreed to drop $400 off the purchase price to account for a new set of front tires. I agreed to purchase since that was better than nothing and I obviously wanted the car.
After getting the car home and giving it a proper cleaning, I noticed the sidewall of the curbed rear tire was gouged down to the cords. I don't know if I missed that on the initial inspection or if it opened up after driving, but it wasn't safe to drive on. The car was also a quart low on oil (I should have checked that before leaving the lot, I know). Long story short, I had to purchase 4 new tires and an oil change since I didn't know when it had been done last. When buying from a larger named dealer you expect at least basic maintenance things to be addressed like tires, brakes, oil, wipers, etc., that was not the case with this transaction. They didn't know much about the history of the car other than they bought it from auction and apparently just wanted to make a quick buck, I wouldn't recommend traveling far to buy from them, I doubt I set foot back on their lot unless I absolutely have to for warranty issues that can't be taken care of elsewhere.
-
May 2024 by Todd Shannon
Awesome every time my vehicle needs work!
-
May 2024 by Bill Odwyer
Let me start off saying I have purchased a vehicle from Mark Martin Chrysler and have been very happy with the purchase. I wish they hadn't sold that dealership. But today I went in to get some part installed on my van. They put on a new mirror and antenna part not the whole assembly. The part they put on, I don't need. After I checked the van and saw that they put on a part I don't need and they put it on with a zip tie, I could have done that myself. The antenna part I don't need and the zip tie instill cost $100.00. for the wrong part I don't need. I went back inside and everyone was gone? Apparently they were out to lunch or something. Well I will be back. There was another part on backorder and the part of the antenna I needed was ordered.
-
March 2024 by Charles Martin
Over priced won’t deal with you cash or trade and will completely try and give you nothing for your trade in . I had to call them to find out what they found out . Lots of places to buy vehicles besides this RUDE place .
-
December 2023 by David & Renee K
It was quick and easy!
-
October 2023 by Crystal devaughn
Bought this vehicle in June and 2 months later my backlight started coming out so I went to local dodge place and they said my backlight and spoiler was coming off because the back window wasn’t on right and looks like the back hatch had been damaged probably in a wreck so told me to go to a body shop for confirmation. I went to a local body shop and they said it appeared it had been wrecked in back and hatch replaced and repainted. So husband contacted the manager at mark Martin and he had us bring it up to be fixed. They had my jeep a week and 2 days and I pick it up and get home and this is what happened on the 2 hour drive home. My light is coming out again and they didn’t even fix the window let alone anything else. I am freaking livid. I’m paying 32,000 for a vehicle that falling apart and busting because the damage wasn’t fixed properly.
-
October 2023 by Harvey VanDeman
They found my problem and fixed it. It came in under the estimate so I was happy.
-
October 2023 by SojournerTruth Malone
Everything was great. Could do better by following up by phone
-
September 2023 by Gavin Puntney
I have always had the best experience dealing with your people when I have purchased a vehicle than anyone else I have dealt with in my whole life. Your help and honesty about my purchases is amazing. I will always recommend you and totally trust you. Thanks so much for everything.
-
August 2023 by Chris Underwood
They will not except outside financing.
-
August 2023 by Norman Schuler
Worst dealer I've ever been
-
August 2023 by Jatoga Ware
Mark Martin keeps their promises. I’m a satisfied customer, thank you Wyatt and Jordan.
-
August 2023 by Mary N
Fair prices and honest
-
August 2023 by Tony VanDeman
Great people that go out of their way to be helpful.
-
June 2023 by Heather Weiand
Tessa is by far the best salesperson I have encountered when buying a car. She was very patient with me and took the time to get me in a car that I loved and fit my budget. Jordan also helped with the process to make sure my payment and vehicle price were where I needed it to be.
