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November 2023 by Arkansas Traveler
I started reaching out to roofing companies back in July. I had some quotes from other companies to include Mystical. It was extremely hard to get a hold of him via voice, text and email. Jason acknowledged he was over worked and had a lot going on which I can understand. At the end of July we agreed to a price and a contract - which he talked me into double layer syntenic underlayment AND he also talked me into replacing all my metal flashing on top of the roof. We even agreed to have my wife's she-shed roof replaced as well. I signed the contract with the items added to the contract as stated above.In September, Beacon (the roofing parts supplier), dropped off all the materials that included extra flashing and extra underlayment. I kept asking when they would get to me and I was never given a specific date or day.In October Mystical finally showed up to do the job. A crew of about 5 - 7 Hispanic roofers were here to work on my roof. They tore the top of the roof and started to lay the underlayment and shingle half of the house. Thank goodness I went up on top of my roof to check their work. They had ONLY applied one layer of underlayment. I had to argue with their head worker, Luis.Luis told me that they were a third party contractor hired by Mysticl to do contact labor for Mystical. I called the job manager who overseas the work and he came out (Art). Art argued with Luis and the job almost came to a halt due to Luis wanting to be paid right then and there by Mystical if they had to tear the roof off again to place the second underlayment. Obviously nothing was checked between Mystical and their contract laborers until half of the job was completed. I was then talked into only doing half the roof with double layer and one half as single layer so they would not have to redo the entire roof. The roof was discounted $500They completed the job and I then noticed they did not replace the flashing around the chimney. I was given an excuse that it did not need new flashing even though the roof was inspected for the quote and I was told it needed it. Not to mention they ordered parts for it but packed the parts up after they were done.I argued to have the flashing done around the roof and they completed it at the end of October. I then noticed my drip edge on the house and wife's shop had been damaged from the tear down by the crew who did the teardown. I addressed this with the job manager who said it would get taken care of along with the shingles on the edge due to them lifting VERY easily. They also did not remove the old roofing nails on the she-shed which you can see some budging on the budling roof. All in all I am VERY disappointed and I do not recommend them at all. "IF" you do use them, please.. please.. please.. please check their work yourself. It is now the end of November and they have finally fixed the drip edge that was damaged. I will say that Art did a great job of taking care of what the contractors of Mystical could not do.However, I will never use Mystical again - unless it is a warranty issue. I will update this review with any warranty experiences with them.
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September 2023 by Tricia Sorensen
We are enamored with Mystical Construction! Every employee is personable & professional and has a work ethic that's through the roof, beginning with showing up on time and only stopping for lunch. They love what they're doing and it shows. We are completely satisfied with the finished work, and have never been more pleased to pay the deductable. A simply world class company!
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August 2023 by C Baker
Delivered very fast same-day service
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August 2023 by AT
Absolutely terrible. From poor customer service to poor quality work. I do not recommend anyone to use this company. They took four times the amount of time to complete the restoration than was originally promised. There are issues with anything that was screwed into the walls, the shower drainage, plumbing issues, cheap items used that were overpriced in the quote.Very very unhappy, and its still costing me thousands in repairs to fix the job that they were supposed to professionally complete.
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August 2023 by joe hayes
They restore my rental property better than it has ever been before.
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August 2023 by Charles Barnett
Ah, let me tell you folks about the remarkable experience I had with Jason Roelke of Mystical Construction! After the recent hailstorm wreaked havoc on my humble abode in the picturesque Hot Springs Village, Arkansas, I was in dire need of a roof replacement. It was by sheer luck that I was recommended to Jason's company, and boy, did he work his magic!From the moment I met Jason, I knew I was dealing with a true craftsman. With the grace of a seasoned artisan and the knowledge of a master builder, he took charge of the entire roof replacement project. It was like watching an expert conductor directing a symphony of skilled craftsmen, each playing their part to perfection.Jason's attention to detail was awe-inspiring. I could see the passion he had for his work, and it showed in every nail driven, every shingle placed, and every seam sealed. He didn't just replace my roof; he transformed it into a masterpiece that would withstand the elements for years to come.His choice of materials was top-notch, and he took the time to explain each step of the process in a way that even a seasoned DIYer like me could understand. He patiently answered all my questions and eased any concerns I had, leaving me with a profound sense of confidence in his abilities.Throughout the project, Jason and his team maintained a level of professionalism that one can only expect from the finest in the industry. They arrived on time, worked diligently, and kept the job site clean and organized. It was evident that they took great pride in their workmanship, and their passion for excellence was infectious.Not only was the end result a roof that I could proudly show off to my neighbors, but the whole experience left me feeling like I had been part of something truly special. Jason's commitment to customer satisfaction and his dedication to his craft were evident in every aspect of the project.So, if you find yourself in need of roofing services in Hot Springs Village, Arkansas, do yourself a favor and reach out to Jason Roelke of Mystical Construction. With his unmatched expertise, attention to detail, and genuine care for his clients, you can rest assured that you're in the hands of a true master builder. I'm truly grateful for the outstanding service and craftsmanship he provided, and I have no doubt that you'll feel the same way too!
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October 2022 by Sarah Anthony
Mystical did our new roof as well as fixed some cracked brick above our garage door. Everything looks great and they were very easy to work with. We plan on using them again for anything we need in the future.
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July 2022 by John Lynch
Very happy with service they provided. They were on time & finished as promised.??
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January 2022 by Renee Norwood
These guys are straight up. After being quoted an astronomical price with a long list of needed repairs… Jason came in and broke everything down. Repairs were not near as extensive as we were led to believe. Very responsive and our repairs were completed over the weekend to get ahead of rain moving in! 100% recommend
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October 2021 by Mini Taneja
They are very kind, professional, and punctual. We had a few scheduling restrictions on our end and they were willing to work with us on that. They were flexible, accommodating, and communicative. Very reasonably priced and you can tell that they take pride in their work. I myself am very happy with their work. Jason, Nathan, and Nick were all very respectful and you can tell they were very responsible people. I mostly spoke with Jason and he was great. If in future I need some more work done, I will absolutely call Jason and work with them again. Highly recommend.
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July 2021 by Kamryn Carlsen
Great experience. Our 1st floor had flooded from a pipe burst and mythical came in and repaired everything better than before the water damage. Great people I would recommend them to anyone!Services: Drywall installation
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May 2021 by Curtis Earp
Prompt & thorough! Great people.
