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February 2024 by Jody C
I went there with a phone problem but the girl from the back was too concerned because a policeman was walking near her car to be bothered with helping me. I normally love verizon but not this time After several minutes of her not talking to me and she was focused on the cops by her car I took my phone out of her hand as she was watching the police instead of talking to me. She said something nasty as I left the store but I just kept going. Went to another store and wound up purchasing a phone. Go the the Verizon on Fortuna if you want service.
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December 2023 by Bev Cottier
Our experience here was amazing! After 2 weeks of total frustration with a different phone carrier Ricardo was able to advise us on a successful way to go. He was friendly & efficient & will be getting our business for any future phone services.
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December 2023 by john preston
Went to see about upgrading my phone and apparently the girl who was in the back couldn't be bothered to come out and talked to her coustmers until her boss happened to come back from lunch and called her to the front. She then proceeded to have an aditude I'd rather not be working. I ignored her lack of intrest of being at work and wanted to see about upgrading my phone. I had to pull every answer out of her because she was only feeding me the bare minimum of information. I should have to explain what a subtotal and tax is to her. I then asked a out repairing my phone and how much that would cost. She asked if I had a protection plan, I said yes. She then goes we don't do repairs here and I don't know how much that cost you would have to submit a claim. I can fo it on my own no problem She offered no help. I was willing to pay the difference out of pocket to the store witch says independently own and they would get whatever I paid. If I were her boss I'd fire her, they lost a sale because she was so frustrating to deal with. I wouldn't have thought twice about the cost if she had been helpful and forthcoming but, instead her lack of intrest in doing her job and challenge to get my questions answered led me to ask was this worth my time and money?Got to the store on Fourtuna they have always been nice and helpful.
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October 2023 by Jeff A.
Received a call that my ordered phone had arrived. Stopped by to get it activated and set up and I have to say that Ricky made this task very easy. He was the only associate working but managed to multitask and not only help me but help everyone that walked in door with amazing service and support.
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July 2023 by Cheri Mcloughlin
I'm older, sometimes challenged with new technology, but Titana, went above & Beyond helping me purchase & set up my new phone, Great Customer service and Fast..
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May 2023 by Emma Moser
The representative was very professional and very polite. She was patient with me, as I had many questions, and not to savy about these phones. I would hope to always have her help me if I ever need help again. Very pleased with her service.
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April 2023 by Douglas tank
I've been with Verizon for over 5 years. I go to pay my bill and they say I don't have an account. They want me to drive 10 miles to headquarters to fix their problems. I'm with Tmobile now.
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February 2023 by Ricardo Becerra
Do not trust this location. They will provide fraudulent information and screw over the customer to make higher commissions. Double check everything or contact Verizon directly. Update: after reaching out to Verizon customer care, they confirmed that they have had multiple similar complaints about this exact location.
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December 2022 by William Schnick
What a great store. You can't go wrong shopping at this store. Great people and great customer service.
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December 2022 by Tommy “SoundScaper” Roberts
Was in a mad rush, my iPhone 8plus died. my boss was trying to reach me with the days work load (UPS) I needed another phone asapNot only did your rep get me into a new phone … he moved all my data from my old phone to new in record time. Give that brother a raise!professional, knowledgable, very courteous
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October 2022 by Deb Russell
Very informed staff,,friendly and answered all my questions!I will definitely recommend this locatiom!
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September 2022 by Kampbell Kizer
The employees, I can only remember Tatiana’s name because she did help me out yesterday as well, where super friendly and amazing and made my experience getting a new phone super fun and easy
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June 2022 by Lauri Sanders
I was very impressed with the service I received at the Version store I went to. Even though they are a 3rd party store, they were friendly, knew the answers to all my questions and even saved me a few bucks.
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May 2022 by geraldine prieto
Great customer service very polite , came in for a transfer Ricky was more than willing to help. Definitely will be recommending this location .
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April 2022 by Ralph Hatley
15 days earlier I hD bought iPhone 13maxnewest I phone and a s22 ultra from t mobile and tmobile took our money then stated we would have great service.. well that was a farce .. gave everything back and the stole our iPhone 12 we traded in told us tough nuthing they could do. Well I walked across the street and bought from Verizon and THEY SET ME UP WITH SAME PHONES AND THESE WORK GREAT WE HAVE SUPER GOOD SERVICE CAN. NOT COMPLANE ABOUT THEIR SERVICE.. GO TO VERIZON IF YOUR IN FOOTHILLS ARIZONA OR YOULL BE SORRY. AND TMOBILE STEALS YOUR PROPERTY.....
