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March 2024 by Al-x T.
The staff and logistics at the UPS store make it easy and therefore pleasant to conduct business ?
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March 2024 by John P
$4.11 to print 3 pages black and white from an email file. FedEx is so much better.
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February 2024 by Tracy Poland
I love this store! Every time I have been in there for a return I have gotten the best help. Sometimes I have trouble with getting to the right screen on my phone and whomever is helping me always gets me where I need to be. I'm so thankful for their knowledge with the different phones to make my returns so easy. I sure do appreciate them.
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February 2024 by Janice Scoffield
Staff is always efficient & courteous. As I get older, it is sometimes more difficult to make transactions, and they never rush me. Last week, a Staff member carried in a heavy package from my car, WITHOUT BEING ASKED. I will always use this location.
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January 2024 by Patty Markwardt
N8mice place to drop off packages, make copies, etc.Handy!
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January 2024 by Dave Wood
They have always been professional, courteous and very friendly whenever I pick up my mail. Have had a mailbox there for years, get most of my mail there instead of at home. Am out of town frequently, so much safer there. Have even had my mail brought out to me, when drove up in my car, after surgery on my knee. Of course not during the busy winter time. Also they have helped me out with large heavy packages from time to time. So I will continue to do business. Testament to working there with so many unhappy customers, many have been there for years, so the owner must be doing something right.With so many businesses looking for workers, turnover is very low here. Thanks for being here for me. David Wood
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December 2023 by David Duarte
The UPS Store is very close to our house.
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December 2023 by LA H
I stopped in this morning to ship a laptop out using the prepaid shipping label from work. I brought it packaged in the box ready to go and asked for a simple 12 in long piece of tape to tape the box closed. I was advised it would be $2.00 for the piece of tape. Now I understand and I have seen people bringing stuff in to be shipped and not even have it boxed and ask for the store to deal with their mess and I don’t think that is right; however, charging everyone who asks for a simple piece of tape is going to cost you customers. I did not pay the $2.00 and I will not be returning to this location. So whoever the local owner of this location is you may want to rethink this policy. FYI I am a year around resident not a snow bird and I have previously shipped from this location many times, but not again. I will choose one of the more customer friendly locations in the future.
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December 2023 by Bruce D
Wow! These guys are just racking up the 1 star reviews. I had a package delivered UPS and they now charge $10+ to pickup if you don’t have a mailbox. Used to be $5. I guess 100% increase is warranted due to inflation on service fees? Because of course $10 is fair for the 1 minute it took an employee to check in the package plus the 1 minute it takes your employee to look at my ID and hand me the box. Figures out to $5 per minute. I sure hope you pay your employees very well. ?As other reviewers stated just use Amazon locker whenever possible or the Christian center at the LTVA. Free to setup and they accept donations. Vote with your wallet snowbirds.
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October 2023 by Kay Pea
These people are the WORST! They used to be helpful and friendly when they first opened but no longer. All they care about is gouging the customer for stupid little things like $2.00 for a piece of tape! If they had any customer service skills, they would just take care of those simple things that don't cost them but a cent or two in order to keep a good customer. Not these guys. I think it all comes down from the top. Really bad management. Sad.
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October 2023 by Big Man
This business is a joke. I received a wrong item that needed to be returned thru UPS. The business that I was returning it to sent me a pre-paid UPS label to print out for shipping. Having no printer I thought I would print it at the UPS store where I'm dropping off my package. I put the label on a USB drive and went to this location. To my surprise, it cost almost $4 to print a UPS paper label. It took the counter person literally less then a minute. I realize nothing in this world is free, but $4 and less then a minute to print a piece of paper? Unbelievable. At that rate their making $240 an hour.This place and is garbage and gouging the locals and the seasonal "snowbirds" that we need for Yuma's economy. The greedy business practices this store owner operates under are a disgrace.I personally hope they go belly up and leave the area altogether.Yuma is a lesser place because of business like this UPS store.
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October 2023 by Andrew Sherlock
I brought in a return item with an open box. I was then told it would be $2 for them tape my box. I paid it. I then called a different UPS to inquire if they charge for this and they do not charge to tape a box. Been dropping off returns here for three years without issues until now. Avoid this UPS if you don’t want to unnecessary charges.
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September 2023 by Duff Minter
I've done business at this store many times, and they always provide friendly, professional, quality service.Great place
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August 2023 by J Frazier
I’ve been renting a box here for about 2 years and receive nothing but excellent customer service every single time I come in the store. Don’t let one-off experiences and people complaining because UPS isn’t USPS deter you. If you need the services that a UPS store provides, this one is excellent.
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August 2023 by Chuck Geiger
Here's what I've learned using this business several times. They have a shipping surcharge. They are a business, what cost 15 bucks at the PO is almost 2/3'rds or more of the price at a UPS Store. They are great to return Spectrum items and kind of weird charged 3.00 today for a shipping label for an Amazon return. But no charge for Spectrum return. Tony to avoid confrontations with customers you might post that at the front counter. Look I get it, everyone might not. (Shipping surcharge for packages and parcels).
