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March 2024 by Kenny Schreiber
Always helpful
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February 2024 by Mark Fournier
UPS didn't deliver material we needed for a job. They said they couldn't locate address. Tried to call customer service and there is no way to talk to someone. The system doesn't allow it. We ship Fedex from now. At least you can eventually get to a person instead of a computer. POOR SERVICE
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February 2024 by Mike & Rose Huntoon
0/2024I did received a reply to my review of this UPS delivery hub from the owner... I'm sure it was actually an automated AI response apologizing, and directing me to social media formats where I could find UPS contact information.This provided me with the exact customer service number I had been struggling with for over 24 hours. All I needed to do was correct the delivery address on the package being delivered to me by adding a lot number. After an hour of hassling with a non person on their customer service line, I was finally able to talk to someone that was able to correct the delivery address for my package. Normally UPS is a fairly reliable delivery method but this time they showed how uncommitted they are to actual customer service.A package being delivered to me didn't include a lot number, so it wasn't delivered. I went to the UPS hub customer center and informed the person in the customer center about the address issue and no lot number. He told me the package was out for delivery again, and he then took down the Lot number information and assured me he would pass the proper address information to the driver and my package would be delivered today. The package was not delivered, and the package went back to the hub. UPS customer service is horrible.
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January 2024 by Lolly Davis (This Old House)
They were fast and informative.
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January 2024 by Flower Power
No one answers the phone. It's a stupid automated answering system for which you can get no information out of I will never do business here.
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October 2023 by Michael Samaniego
Great service
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October 2023 by Yazmin Torres
This is not the first time we been having issues with ups. They sometime leave packgaes on top of our little wall gate and drive away. People can just pass by and grab it. They stop and then drive away then we get message your ups ran into an issue and couldn't deliver package. Box was to big or heavy that they couldn't deliver and we need to dive a 30 min to go pick it up. Oh best ever the ups driver was about to leave again but my brother stop him and ask if there's was a package for this address yes but the box was heavy so instead of the driver asking for help he let my brother get the package himself once he got it off driver left lol best of all we paid for all our packages to get deliver. So my question is if we're getting charge for delivering our own packages then why charge us, for what's being paid for. Plus most of them get damage so guess we need to get a new one. Lesson learn
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June 2023 by Moriah Baker
UPS is my preferred shipping company. Staff and drivers are friendly and helpful.
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May 2023 by Yvonne Seward
Never had a problem until a week age. My package was supposed to arrive at a specific date and did. However to the wrong address. Never did get the package.
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May 2023 by Mav
Great friendly service, pleasure to do business with them
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March 2023 by Lesa NeSmith
Simple easy pick up. Tight parking.
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February 2023 by Nicolas Besaw
Absolutely garbage! The lack of customer service and support is mind blowing how they are able to even stay in business id rather bill cosby mix me a drink then use UPS again!
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August 2022 by Lonny W
Awesome quick service, attendant is very professional and willing to help. Thank you all.
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June 2022 by Silky_comet69gaming
I give this a 3 only cause the lady I spoke with at the end was very very nice helped out so much but I'm legally blind and only have 7 fingers like I needed customer service to help me and said wasn't good enough so finally after like an hour and half I was connected to a lady please fix ur automated systems for disabled or handicapped people
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November 2021 by Vicki Jo Johnson
Good fast service
