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August 2023 by Layton W.
I took my 2023 tacoma in for an oil change at 10,000 miles around 13,000 miles. I checked to see if my oil was doing fine, and it looked like my oil was overfilled by a quarter inch. I had my wife call service department, and their service manager called back to tell my wife she needs to start her truck and check the oil because when we bring it in its Hot. I called to speak with the GM and left a message on Wednesday to call me back and the situation. I just wanna know why your head service department man told my wife to check the oil with the truck running? To me it sounds like someone messed up or am I wrong If there is any damage to my motor, who's fault is it? Any body else got or had this problem LMK.
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April 2023 by Eric E.
Don't go anywhere near this place. Armando is a very good salesman to deal with and is responsive. The rest of the experience has been a nightmare. Bait and switch attempts, very pushy and demanding 'finance manager.' Was called back multiple times be aide the deal we agreed upon and signed for 'wasn't possible to finance.' Even with a very high credit score, perfect payment history, and a large down payment on a used Tacoma. He spoke Spanish to my fiancé and her dad to convince them to buy gap insurance after a $7000 down payment on a used car and wouldn't take no for an answer. Eventually he took the no for an answer. 4 months after purchase still don't have plates. They had zero communication with the shop that smogged and weighed the truck. Went there after being referred by a relative. Of course, she's embarrassed after seeing how we've been treated. Toyota's and Lexus's are still the cars to buy, just find another dealer.
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April 2023 by Yuki K.
Pleasant experience buying my new Sienna.It was a long distance purchase from NorCal to Yuma AZ, no issue. Armando at sales was very responsive and helpful. Victor at finance was very professional and courteous. Great team.Thank you.
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December 2022 by Israel G.
horrible customer service, lacking knowledge in the larts department.very rude, and expensive.Dont come here
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November 2022 by Kristin M.
I dropped my highlander off for my 8am appointment at 730am w/ Hector. I informed him that I would be back the same day to pickup my vehicle when ready. Hector verified my phone of contact. Around 230pm I called to get an update on my vehicle as I had not heard anything. I was informed that not only was Hector gone for the day, but that closing time was at 3pm that day. I was not informed of this. I do not live in Yuma and needed my car back the same day as I would be leaving Sunday. I was also informed that I would have to pick up my car on Monday. The receptionist tried connecting me with Hector, any service member and even a manager. No one responded. The only person that was able to help me was Amanda the woman at cashier. She ended up staying after closing time just so that I could pay and get my vehicle. I am very disappointed that my service man Hector did not call me, update me or inform me of the day plans. Per my receipt, my vehicle was finished being worked on at 836am. My car sat on the lot for more than 6 hours without letting me know. I also noticed that service was done on my vehicle that I did not approve of nor was discussed about. I am very disappointed in this service at this location.
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September 2022 by Richard P.
Absolutely pathetic. And, they don't care They pretend to care after a bad review. Service manager asked me to contact him. I did. Lengthy email. Follow up? Nothing. Crickets The first time I scheduled 50k service, I specifically noted that front body panel had separated ( no wrecks) and that drivers carpet loosened from pan. Got there SAturdy. "Can't do body or interior work on weekends. Got an overpriced oil change Second visit;I specifically asked about their complimentary shuttle. A coworker lives nearby and he would have been happy to give me a ride to court (I'm a trial lawyer and Judge was expecting me at 830 for 8 AM appointment. Checked in (and get this) was told to scan a qr to book a shuttle. Prebooking a shuttle is a lie. So,I booked,and waited and waited. At 815, called the judge. Not happy 8:25 talked to service advisor. He made a call. Shuttle probably arrive 945. Left Contacted service manager. No response. Third visit. By now,I've gone elsewhere for oil change , filter change. Just wanted 50 k service. All they did was rotate tires for 20 bucks ( was not told there would be a charge. Had purchased elsewhere with free rotation. Wasted 1.5 hours Toyota entune app suite doesn't work. Service advisor clueless HorribleDo not patronize. Goelsewnere
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April 2022 by Mathew C.
The last time I came in for an oil change, I asked if they could also turn off the auto engine off feature every time I stop. I've seen that it's possible with a friend who has the same car. The employee told me that it's not possible and he's never heard of anyone being able to turn it off. So I went with it. Anyway, I found in a manual that it is possible. Now I can't even get them to answer my calls.
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April 2022 by Sandra P.
My sons car broke down on a Saturday had my car towed to Toyota right before closing By Monday morning Hector had it checked out and ready for me. Hector is always a joy to deal with he is always so happy.
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March 2022 by Dale R.
This will be a Service Department critique. Purchased my 2022 Toyota 4Runner elsewhere primarily because Alexander Toyota didn't have the product I needed but this not the point. Maybe? Anyway, I brought my vehicle into the service department because my TPMS light was on. I had purchased after market wheels and tires across the street at Discount Tire the previous week. Ten days later my TPMS light came on so I went back to Discount Tire and they checked all five tires for correct tire pressure. However they were unable to reset the sensor light because they had not updated/downloaded all the new 2022 vehicle codes. It was suggested that I go over to the Toyota dealer (Alexander Toyota) and they would be able to get me squared away. So I did. I was greeted by a really nice gentleman that listened to my story and told me to wait by my vehicle while he went and got a service writer. A few minutes later a guy came out and literally the first words out of his mouth were "Did you purchase that vehicle here?" Me: "No, but this is the issue." And I quickly explained my problem. Service Guy: "Those are after market wheels and tires. The TPMS sensors are bad. You are not covered by Toyota warranty." Me: "I'm not asking for warranty work, I just want my TPMS reset." Service Guy: "Not covered by warranty but if you want we'll take it in because your TPMS (sensors) are probably bad. (B.S. They were all ten days new.) I'm going to say it might cost you a couple hundred bucks to fix." Me: "Muttering under my breath....this is exactly why Yumans don't do business in Yuma....out loud I say Nope, I'm outta here!" Nice greeter gentleman looking on somewhat embarrassed. So what should the solution have been? First, the service writer should go back to customer service school. (I so wish I'd have gotten his name....tall, younger guy mid to late 20's?) Second, he could have just written up the service order and taken my vehicle and let a mechanic do his job. Third, if it was a bad sensor then he could have given me a choice of repair or not repair. What really sucks is I have 24 months of Toyota care and I absolutely DO NOT want to set foot on Alexander Toyota premises. So I'll drive my goofy a** back to Lake Havasu for ANY type of service. The good news is Discount Tire updated their codes and reset my TPMS and I'm not looking at that annoying light! I waited almost three weeks to put Alexander Toyota Service Department on blast to ensure (what I already knew) that it was just a simple procedure that had absolutely nothing to do with warranty work. Huge Rave to Discount Tire 32nd Street and their entire staff!
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February 2022 by Eric G.
We were contacted by the disservice manager (rick) and got nowhere with him as far as reimbursements for repairs completed at a reputable Toyota dealership. Rick was full of lies and deciept. Requested to talk with the GM about this issue. All Rick did was talk over us, was rude, and tried to talk down to us. Waiting for a call from the GM on this issue. Hopefully Rick will not fill his head full of lies.
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December 2021 by N D.
I want to take time to thank and express my appreciation to Derick Figueroa, sales associates with Alexander Toyota. We recently purchased 2022 Toyota Sienna XLE AWD from Alexander Toyota was the BEST EXPERIENCE. Buying a new vehicle sometime is very stressful specially under current circumstance when every dealership running low on new car inventory due to chip shortage. I contacted Alexander Toyota via their website with our criteria for new Sienna. Derick (online sales consultant) called within short time to introduce himself and took our criteria information. He researched inventory and explained in detail about XLE and XSE package. He provided regular update when Sienna schedule to arrive in their dealership lot for sale. We drove from San Diego to Yuma, and yes trip was little long with young kids but most definitely it was worth the drive to Yuma to get new vehicle. I referred Derick to my contacts and told them if they are in market for new Toyota then buy it Alexander Toyota. Great experience and very happy with new car and entire transaction. Thank you Derick once again for providing an awesome experience.
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November 2021 by Emilio S.
Have ordered parts online through them. Good prices, super fast shipping. The one time I did call and ask questions, very polite and answered all my questions. Will definitely continue supporting this business.
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April 2021 by Eric F.
I went in to get my 2018 Camry LE updated with Apple CarPlay and Frank Rodriguez was able to help me out. Was very helpful and quick, getting me exactly what I needed. When I got my car back, my phone charger was missing and Frank went above and beyond by getting me a replacement charger that I picked up the next day. Great service and I will be going back for any of my car needs!
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November 2020 by Pamela Stone
The best customer service around!!
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October 2020 by Ralph M.
We came out from San Diego, CA to buy our Tacoma here because they gave us the best price by far. It was a trouble free sale and everyone was very helpful. We would (in fact, have) recommended this dealer to others.
