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December 2023 by Yesmine Martinez
Horrible staffing couldn't pay my bill.
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December 2023 by Erlinda Ochoa
The young lady who helped us was Excellent, Knowledgeable, Professional and Personal. She explained everything and didn't rush usMy nephew and I both have accounts, got Netflix and we now both got our Internet box... I have nothing but good praise. I Highly Recommend this place ?
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November 2023 by Paulette Mouton
If I could leave a 0 I would. T-mobile customer service calls this store and sets up an exchange for my gateway that died. She told them I would be there today after 3:00. Showed up at 4:00, they had no idea what I was talking about. Told me that I would have to have one shipped to me, then bring the dead one in. Told them that was not acceptable as I had been without internet for 3 days and I use this gateway for work. Talked to the mgr and finally got approval to trade dead one for working one. Get home and it would not connect. Got back on the phone with customer service and the gentleman at the store did not update the sim card so it was never going to work until customer service updated it and did a factory reset. This is computer 101 work, come on guys, do your job.
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July 2023 by Miguelon Moreno
Victor was amazing helping me with my home internet needs, didn't push for me to get unnecessary services, was friendly, professional and right on point in what I need. In the future any other needs I might have related to services they offer, I will happily go back and inquire at that store.
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March 2023 by Andrea Acosta
They're always so helpful! Love them!!! Keep up the good work guys! ❤️ ?
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December 2022 by Brandi Badilla
Nancy was great! Fast and efficient! Thanks for all of your help getting our phone line connected to our plan and even changing our caller ID names that appear.
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July 2022 by Christy Apodaca
All employees don't know how to do their job!!!!!
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June 2022 by Sarah Archer
Cloe was very kind and made sure I was taken care of and is very good at bein a multitasker her customer service was the best yet so far
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January 2022 by Eric Estrada
Sprint should not of sold it to Tmobile! Ive been with sprint since i was 18 and now im 35. Tmobile suck. I cant even make a phone call where i use too. My messages send when they want too and calls go through when they want as well!! STAY AWAY TMOBILE IF YOU DONT LIVE IN A BIG CITY! Gonna look into spectrum bet it better then Tmobile.
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December 2021 by El Guero
What's the point of having multiple locations if you can't get basic questions answered. I went in to see why my phone plan has an extra balance and they said that ,oh this happened to another customer before. And that she would have to call their manager to see if I have to go to the other store to get helped there.
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May 2021 by Neph
Was in and out, Sergio took care of everything I needed, great customer service!
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February 2021 by Robert Fretenborough
I understand that insurance is sometimes a necessary evil, but....We have been paying $29 per month for the Insurance on both of our phones. One of our phones started acting funny this week. We go in, check in, wait 20 minutes for someone to take the phone, and are told less than 3 minutes later that, "it is water damage". First, no. The phone has not been near any kind of liquid. Second, how easy is it to make that hard and final determination???We have been with Sprint for a long time, and this was the final crack. When these contracts are up, we will be changing carriers.
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February 2021 by Sabrina Romero
Nancy did such an amazing job not only helping me get the phone and plan I was looking for but also helped setting my phone up with the troubles I was having! Such great customer service!!
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August 2020 by Cathy Lawley
Stores currently states it is open from the customer service department, however the store is locked and no one is answering the phone for the past week.
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June 2020 by luz maria
They can be very tricky. Watch carefully what they are going to do when you add a line or upgrade.They can charge you for phone that they said they disconnected on an upgrade.My daughter ended up paying 600 a month for 3 lines, and some sprint drive device that does not work. Is under contract.Beware!!!!!!
