-
August 2024 by A Yearous
I was given an estimate of 7-9 days and it took exactly a month a week to get my car fixed. I also told them from the first day I went in for a quote that it had to be done on a certain day because I had a trip coming up and needed my car. I was promised that it would be done way before that. Throughout the process I contacted the shop almost every day to check on my car and see when it was going to be done. They extended the completion date 5 times. Everyday I was told that I was going to get a call back with updates. Throughout the entire month and a week I got 0 calls back. I had to reach out over and over to check in on my car because there was absolutely no communication with me. Once the date that I was leaving on my trip was approaching I called everyday for a week. I was then finally told the truth that my car would NOT be done by the date I needed my car. I got a rental car provided by insurance (the only helpful people with this whole situation). I informed the shop that I will be back on a certain date and my car HAS to be done when I get back. It had been in the shop for a month at this point. When I got back and called them again (no communication) they told me that my car needs to be extended another week for black out tape to be applied before they can release the car to me. A WEEK FOR TAPE!! I finally called them several times on the day I was supposed to get it back and FINALLY got my car back. Keep in mind this was all for a dent in my door frame and fender….worst service I’ve ever received. I am VERY dissatisfied with this company.
-
June 2024 by Antonio
Do not go to this shop, the staff and management are completely unprofessional, they had my vehicle for a month and the only updates we received by email were of the vehicle disassembled after 2 weeks, we dropped off the vehicle May 30 2024, I called them on June 18 2024 and the lady that answered said that everyone was at lunch and they would call me back, no one ever called me back, I called the next day and was told the same thing and never received a call. That same day I sent an email to Isiah Garcia and never received a response, I called June 20 2004 and the lady that answered told me it didn't appear that it would be done by June 21 2004 because it was now in reassembly and that it should be done by the beginning of next week, on June 24 2004 I sent an email to Chris Quamen which is the manager to get a status and advise of the unanswered phone calls and wanted the status of the vehicle, I never got a response from Chris but the next day June 25 I finally received a call back from a lady there and she had a rude attitude and told me the car would be ready June 26, on that day I still didn't receive a call, so I called them that same day and they told me that that car was in reassembly, when I told them it was taking far to long they then told me it was being detailed and washed and would be ready June 27. Still did not receive any calls or updates per their website, I finally called today June 28 and asked to speak with the manager Chris, I was left on hold for 4 minutes and then the lady said that he was not available but the car was ready and that they were just waiting for the insurance to approve the check, so I asked if the car had been ready why didn't we receive a call, she stated that the car has been ready for awhile they just needed the check from insurance, I contacted my insurance and they said they had approved it 3 weeks prior and that's exactly when Smitty's began disassembling the car, these people are liars and crooks, they can't even keep their stories straight, I'm on my way to pick up the car, I will update the review if there are any other problems like so many other people say they have had.
Picked the car up and repair was fine, except my car was on empty, I dropped it off with 3/4 tank, how do you go through that much gas, are they driving my car out of town or are they stealing my gas, nothing good to say about this shop.
-
June 2024 by Kayla Hollingsworth
0 stars! I would not recommend this company. They take money from insurance companies but fail to complete the promised work. If you reach out to the manager don’t expect a call back. Look at the reviews it looks like a lot of people have issues with Chris.
-
June 2024 by Ricardo Perez
Your better off using a spray can, Chris is a dirtbag he had my vehicle for 3 months and had nothing but excuses ! Never did anything to my truck ! Came home with a different battery and a drained fuel tank !!
-
March 2024 by Jim Cline
They do excellent body work. But their customer service needs a lot of work. Their lack of communication with their customers about what's going on is obviously lacking.
-
November 2023 by Timothy “Ski” Szymanski
Got our car back in good time. Great work and good people.
-
October 2023 by YumaMel
A point for estimate required.
-
August 2023 by Cerrajeria Locksmith AZ
The best body shop en town
-
August 2023 by Christopher Castro
Professsional and fast
-
August 2023 by Bonita C.
Title: Extremely Unprofessional and Inconsiderate Experience at Smitty's Bodyshop in Yuma, ArizonaRating: My recent encounter with Smitty's Bodyshop in Yuma, Arizona, has left me utterly appalled by their unprofessionalism and complete disregard for customer service. On July 28 at 4:30, I arrived at the shop to retrieve my repaired vehicle, as previously discussed with Brenda over the phone. She explicitly informed me that they closed at 5:00, a detail that was also prominently displayed on the front door. However, upon my arrival, I was met with locked doors and Brenda sitting at her desk, seemingly enjoying my obvious frustration.To add insult to injury, today happened to be the deadline for returning my rental car, and Brenda was fully aware of this fact. Despite her awareness, she made no attempt to communicate or accommodate my needs. Instead, she sat there, staring at me from behind the locked doors, displaying a complete lack of empathy or professionalism.It is both disheartening and infuriating to encounter such a complete disregard for customer satisfaction, especially when it directly impacts my ability to fulfill my obligations. Clear communication, punctuality, and fulfilling promises are the bare minimum expectations one should have when dealing with any business. Unfortunately, Smitty's Bodyshop fails miserably in all of these aspects.Brenda's indifference and lack of willingness to assist, even though she knew I was coming and had a pressing deadline, only further highlights the appalling customer service at Smitty's Bodyshop. It is truly disheartening to experience such unprofessional behavior, leaving customers feeling undervalued and disrespected.In conclusion, my experience at Smitty's Bodyshop in Yuma, Arizona, on July 28 at 4:30, was characterized by extreme unprofessionalism and a complete lack of consideration. The locked doors, Brenda's blatant disregard for my presence and urgent situation, and the subsequent inconvenience caused by their negligence have left me with a deeply negative impression of this establishment. I strongly advise against utilizing Smitty's Bodyshop for any automotive repairs, as their unprofessionalism and lack of respect for their customers' time and needs are simply unacceptable.
-
May 2023 by Francis Keavy
Repairs took a little longer than expected but the body repairs were well done.
-
March 2023 by jim nys
While pleasant, they said they could not repair my damaged pickup topper
-
February 2023 by Isabel Sandoval
I searched around Yuma for quotes to have my driver's mirror pained (as it was brand new) and installed. I went in and the customer service was exceptional from the start! I met with Chris who provided me a quote and when I was ready I went in but there were no appointments until March 2023 and I was starting a new job. I spoke to Chris and worked with me and the mirror was painted and installed completely by EOD Friday, Feb 10th, 2023! I could not have chosen a better place to take my car and have the job done. I recommend them 110%!! Thank you all!!!Service: Painting
-
January 2023 by Glen Nowakowski
Need a body shop? Look no further! here is what you should expect from Smitty's+ On Time+ Accurate estimate+ Stayed in communication+ Professionals everywhere+ Knowledgeable with insurance+ Courteous receptionists+ Shuttle service offered+ Well detailed vehicle upon return+ A strong warranty they are proud of+ Pride in their workSmitty's did a great job on my '08 z06 Vet.I'm a tough customer, and want things done right. Chris at Smitty's made sure they went the extra mile and made certain I was happy with my car. I've shared Photos before wreck, after wreck, and their work.My Car looks better than before. The best panels on the car, are the ones Smittys touched.
-
January 2023 by Smidty Schripsema
Friendly helpful staffBUT the estimate from Smittys was almost 2x what the dealership quoted us?
