Navy Federal Credit Union serves the armed forces, DoD, veterans, and their families with a strong commitment to member service. Members appreciate the great rates, discounts, and award-winning 24/7 support. The credit union is known for its efficient and personal service, with staff members like Terry Jo and Christina receiving special praise for their expertise, kindness, and willingness to help, even during busy times or after hours. Despite the busy environment, staff work hard to serve customers quickly without sacrificing quality, and members value the personal attention they receive. Many reviews highlight the positive experiences with staff who go above and beyond, demonstrating a genuine understanding of members’ needs. Members also note the organization’s process as being efficient and well-managed, making it easier to handle account needs and questions. One area for improvement mentioned is the availability of ATMs, which are often out of order, suggesting a need for more machines for faster service. Overall, Navy Federal Credit Union is highly regarded for its great customer service, dedication to members, and support for those who serve the military community. Insured by NCUA, it remains a trusted financial institution for its members.
Ladies and gentlemen they did it again! Every time we go into Navy Fed, they make whatever task we need to do quick and painless. Thank you, Raven, for helping us this time around, she demonstrated superb knowledge and was very personable. We LOVE NavyFed!
June 2024
We just worked with Ernie at the Yuma branch in Arizona. He was was very friendly and knowledgeable. He helped get us set up with our accounts. Thank you for outstanding service!
September 2023
Had a great customer service experience with Terry Jo, her knowledge and expertise made the process of making decisions quick and easy. Her customer service skills are second to none, if you need help with anything at all, I would highly recommend her.
