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October 2023 by Maria Ramirez
Ok I really don't like to give businesses bad reviews. Especially the local ones. But I will take my time to advise clients no to buy from this dealership. Before my son purchased a car. I asked around to get advice on a local dealership who would put their customers first. I was advised plaza and Michelle's auto. So we started with Michelle's auto. Everything went well and they made my son and his father that they could be trusted. He also purchased an additional warranty since the vehicle he purchased was not new it was 2014.Well for the 6 months+ he couldn't gets his plates. He would call them and would get the round around. He then went to their office and pushed them to speed up the process. He finally got them. Now we ran into a bigger problem. My son drove his brother to his special Olympics meeting during the the rain. He drove on a puddle of water and one he arrived at the bowling alley. The vehicle stopped out on it's own. He tried turning it on since the car never had given him any trouble before. He finally got it to turn on and he could hearmetal sound coming from the front of the car he then had the car towed since he didn't want to damage anything. Once he got home he called Michelle's auto. Once again the round around. Finally after he went in person few times and was told the owner will be the only one who could decide what to do. They ask to tow it to their locatio. he did with someone they recommend. Once again weeks went by and after so many calls he finally got a response back. The insurance would not cover since the engine has been shot and will require a new engine. He purchased this vehicle only about a year since he purchased from them and they also provided all the oil services to keep the warranty in place. They stated the warranty company came down and checked the engine themselves. Michelle auto stated the warranty company declined the repairs and Now he' is without a vehicle and $20, 000 loan. Their come back was he is on 22 years young man and probably didn't took care of the vehicle. I'm not a mechanic but I believe that if he was mistreating the vehicle it would have shown Everytime the oil services were performed. Also before writing this review I spoke with my son who is a mechanic for over 12 years and said it was bull.. so I felt confident writing this review. Let me explain something I work for a local company that our reputation is what keep us in business and people really trust us. I found out not every company operates the same way. So please do your research and don't believe everything car dealership tries sale you and feed you . Im sure we are not the only people who this has happened to. But please try putting reviews on their page in case maybe the owners are no aware and they can fix their reputation before we continue to advise others not to buy here.. I will continue to feel to purchase local but with companies who put their clients first and that can be trusted. Thanks
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October 2023 by Maria R
Bad business and don't take care of their clients. Especially since lot's of us like to buy local.
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October 2023 by Isabella Diaz
Thought it was going to be a great experience, but my boyfriend got his credit ran 30 times (even thought they said 3 times) , and got denied. His score dropped so much and we didn’t even know until we tried to go to Nissan and their finance guy told us. We couldn’t believe it, if it wasn’t for them we would’ve left with a car today. Horrible to not be told exactly what was going to be done. Nissan was amazing though.
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October 2023 by Thisss Boyyy
They are good at leading you to a purchase but God forbid if you ever have an issue with your car because they will not care.
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August 2023 by erick rodriguez
Bought a Ford F-150 in 2022 July I forgot to leave a review but martin sold me the truck it has been a great truck no issues I’ve already put 40k miles on it. Great price, great truck, great dealershipHighly recommend
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August 2023 by Melody Ruhf
Ty to all there at Michelle's Auto Sales LLC. We were able to get a car with air conditioner and much better gas mileage. Much more enjoyable to do deliveries. Ty again we love the car!
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August 2023 by John L.
"BUYERS BEWARE". They buy cars from auctions, give it patch to work for a few days after purchase. They JB-weld parts, they put parts that don't belong to the vehicle and then you're stuck with financial burden. They promise help and they don't stick to their word.
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March 2023 by DraMatik Gonzalez
Beautiful cars and facilities
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February 2023 by Hanks rv repair and inspections Lovato
Test drove a Mazda it was not Safety inspected. The head lights were not functioning as designed. The owner or sales person could not figure out why they did not work. This establishment should do a comprehensive SAFETY INSPECTION on all vehicles before letting it be driven off the lot. The sales person was top notch and was very helpful. Hank
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August 2022 by Steven Cruz
I had the best experience and the best customer service. Thanks to the sales man Martin for everything and for making it happend. I had no credit at all and they worked with me and I drove on a 2018 jeep cherokee with the payments I wanted.. I really recommend this dealer. Great people, great company and great customer service. Thank you guys again. ?
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August 2022 by Martha Rosete
Good place to shop for a car talk too martin and he will make it happen
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July 2022 by Heather Harrison
I'm a disabled USMC Veteran. Needed a safe vehicle for my son and I that fit into my budget. My salesman "Martin" helped me find the perfect vehicle, but it was in Somerton.I, also, had a zero credit score.Martin took me into his office, did some research, and provided specific financial options. He quoted a down payment, interest rate, and monthly payment and then had the vehicle driven to Yuma for me to inspect/test drive, and set about finding me a loan. Told me he'd call me in a few hours.I returned after his call and purchased the vehicle for the EXACT payment, interest rate and down that he has offered earlier.No bait and switch...no tricks. Just a good honest sale.Thank you, Martin!Heather Harrison
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June 2022 by Mk3/Speed3 Mk3/Speed3
BEST EXPERIENCE I HAD IN A USED CAR DEALER JUNIOR AWESOME PICKED UP A 2019 MUSTANG GT 5.0 JUNIOR MADE SURE I WAS HAPPY WITH THE CAR TOOK CARE OF ME AND CALLED ME DAYS LATER MADE SURE EVERYTHING WAS GOOD I CAME FROM CALI TO BUY IT AND HIS BEEN AWESOME WOULD HIGHLY RECOMMEND HIM TO MY FRIENDS AND FAMILY
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May 2022 by Dana B
Junior was very nice and helpful. I really appreciate all his help. He got me all the information I needed in a short amount of time.
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June 2021 by Erica Ramirez
We bought a truck cash last year. It needed work within 5 months and wasted another 2k. Shady salespeople. won't ever do business with them again!!
