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October 2023 by Michael Dewitt
Had my oil changed in my bmw this morning and was great service will definitely recommend and use again!Service: Oil change
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August 2023 by Jason Donston
I don't often write reviews. I usually save it for either exceptionally good, or exceptionally bad service. Unfortunately, this time, it's for exceptionally bad service.First, I want to say "Rey" is actually a good mechanic and a decent dude. The work they did on my truck turned out fine. The problem occurred when it came time to pay. They quoted me $405 for the job, but they ended up charging me $595! In fairness, I had brought the wrong part initially, so my truck had to be there for about a week. So, I would have understood a couple extra bucks, but not $200!They said they charged me the extra because they had to put my truck back together while they waited for me to get the new part. Again, I can understand stand maybe extra $50, but not $200! It's not my fault your shop isn't equipped to have a vehicle sit for a few days. I mean, $200 extra to put a shock and tire back on...outrageous.Anyway, I told them they would have far better reviews if they just had better communication with their customers. Hopefully, they'll get better in the future because they have some good people working there.
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June 2023 by Brian Deborde
Very fast and explained everything very well. Will definitely go back
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April 2023 by Vickie Pond
I had a great 2nd experience here today, Our car had broken down in a parking lot. We had it towed. They were able to diagnose the problem quickly. I asked them to do an oil change since it was already there, and described a noise the car was making. They ran a different diagnostic, let me know the costs of both parts and labor, as well as when to expect them to be delivered from Italy. I will take it back next week for the other issue. They have always been fair and up front with me. I am happy about this as they are the only shop in Yuma that will even see my car. All.others say, oh sorry we cannot work on that car.Services: Auto engine diagnostic
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March 2023 by Judith Bouchier
Worst ever. Over charged, wrong parts installed incorrectly.Karma will get these bums.Service: Auto maintenance
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December 2022 by Clayton C.
Customer service is great! Originally spoke with Archie who took care of my 2008 Mercedes C300 regarding Engine Light on (Battery, Thermostat, etc. issues). Car was repaired within the day. (This was rare as most mechanic shops would have taken at least 2 days plus to complete repair). Labor costs were on the expensive side but expected because the mechanics are trained professionals at working on "foreign" cars. The next morning when I picked up my car, I met Ray who is the owner. He is really a cool guy! He took the time to review and EXPLAIN my invoice and answered in detail all of my questions asked. First bit of advice and my thought process is if you want your foreign car to be diagnosed and repaired CORRECTLY, then this is the place to go to in Yuma! Thanks Ray!!!
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October 2022 by Jessie Bryer
UPDATE: I wrote this review a month ago and the air conditioning on my car has already stopped working. ?After spending $1k on repairs the car seemed to still be having problems so I brought it back. They said if it was a problem with the work they had done it would be free, after dropping the car off they called and said it needed a new battery which would cost approximately $500 but if I want to buy the battery myself and drop it off THE INSTALLATION ALONE would cost under $240. I told them I couldn't afford that and I needed my car back, they wanted $100 just for looking at it. When I left they said never to bring it back there... don't worry, I won't. ?
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June 2022 by jacob delgado
They told me I need a maf senser and spark plugs and wires soI replaced that and my car is still not fixed. So if you want them guessing instead of actually diagnosing the problem take your car here! Anyway I was charged for a full diagnostic of 255$ and they literally just guessed. And I spent 500$ on parts plus a diag and my car isn’t fixed.
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May 2022 by el matador Latino
Was told a price, and when it came time to pay it was $300 more than what I was quoted. The guy just said "yeah that service you wanted is expensive", and didn't do anything to correct it...don't waste your time and money there.
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April 2022 by nean er
Had to have repairs on VW Beetle very last minute before a trip into Mx.They fit us in, repaired the issue quickly, and the price was great. Can easily recommend Import Car Specialists for honest and quality work.
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April 2022 by ALEJANDRO Garcia De La Cruz
Took my car for inspection and when i came to pick up my car, the car key was broken in two pieces and they said that’s how i got it. And they told me “ i know what you trying to do “ like i trying to scam them. They did event care to put the key together they gave me two pieces.
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April 2022 by alejandro de la cruz
Do not go there at any cost they are over charging. They try to charge me $280 to change a o2 sensor plus $55 for the sensor. Changing the sensor takes less 20min. I know because i change it before.
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April 2022 by J K.
I was three hours from home, stopped for gas and my car wouldn't start. There's no Mercedes dealership in Yuma and the first place I called said it would be two weeks before they would even look at it. Archie, at Import Car Specialists, ran diagnostics within an hour of the car being towed to the shop, he had to order the part but had it fixed within two days. These guys got me back on the road as quick as possible, charged me a fair price, and were great to work with in a less than ideal situation. I highly recommend them!!!
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February 2022 by Pam Eskridge
Excellent service though my engine light came on it was my battery. He serviced same day. I also use this business for oil change u drive a VW golf. I no longer have to drive it to Phoenix! Thanks for great service and professionalism.Service: Electrical repair
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December 2021 by Whitey Ward
2002 Volvo needing 2 OX sensors replaced, no way-No how!