-
March 2024 by Kelly Fine
We got watered down gas on 12-26-23 and the only place available for rentals was this one. Our tow truck driver dropped us off here at the airport and the staff was so helpful and friendly. Freddie and the gals working got us set up in a car and we were on our way.
-
March 2024 by Bill Mazza
Quick, polite easy service on returning car
-
March 2024 by Jared Harris
No one way rentals
-
March 2024 by Brenda Dedman
UGH!!! Reserved a car 7 days ahead of time! They called 5 minutes before we picked it up and said Sorry we have no cars!”” We are senior citizens and needed to car to catch a flight in Las Vegas the same day!!! The guy at Hertz did not care!!!! We missed our flight home. No apology or concern!! Terrible awful business practices!! I will never use Hertz again!!!
-
March 2024 by Jessi McIntyre
Poorly managed, extremely unprofessional. We reserved a car online, made a trip into the airport the day before to confirm they would be able to fulfill the order, and despite being told they had a car for us, were told the next morning they had zero cars and a huge list of people who come before us in line for a car. Not to mention, the manager dealing with the matter yelling at us and waving her arms that she doesn’t care what they told us yesterday, she doesn’t want to deal with this, leaving us to scramble to find a way to Phoenix hours before a flight.
-
February 2024 by Carson Rowan
I had a great experience at this location. Victor at the front desk was extremely knowledgeable and helpful. I would highly recommend Hertz Car rental to anyone.
-
December 2023 by Hector Newcomb
Wasn't advertised that credit card was needed so came for my pickup to be turned away last minute.
-
December 2023 by Mackenzie Dodson
Monica helped us get our rental car and she was very helpful and knowledgeable. The process was relatively easy!
-
October 2023 by Lorie Rapp
I would suggest maybe 1 more coordinater so people don't have to wait
-
July 2023 by Joey B.
This was my go to spot to get rentals. The female workers always helped. Today the dude (backwards hat) who seemed like he had a million things to do was trash. He was looking for ways not to get me into a rental. I had it with him and hertz and walked 6 feet over and got a rental in 5 mins from Avis. 5 mins. I'm done with hertz if dude still employed here. Thanks Avis
-
June 2023 by El dog dog
05.25.23. Jessie was unprofessional and rude...and gave us a car that was not ready, dust flapper falling off banging on the tire, we also wanted him to come out so we can check out the car before taking off with it so we can have our own pictures to be on the safe side and he blew us off saying that he took pictures already ..just total rudeness..when we brought it back this was the 27th blonde lady was outside when we were parking the car the lady said park it over there at the farther end, but do to my girl being handicapped and we asked her if we can park closer because she can't walk that far, she just rolled her eyes and said ok..and Jessie was outside and we were trying to talk to him and he was just walking away...won't come back to this place again...they need to take a class on customer service and the manager needs to do something..even the younger blond lady was rude
-
May 2023 by El Dog D.
05.25.23. Jessie was unprofessional and rude...and gave us a car that was not ready, dust flapper falling off banging on the tire, we also wanted him to come out so we can check out the car before taking off with it so we can have our own pictures to be on the safe side and he blew us off saying that he took pictures already ..just total rudeness..when we brought it back this was the 27th blonde lady was outside when we were parking the car the lady said park it over there at the farther end, but do to my girl being handicapped and we asked her if we can park closer because she can't walk that far, she just rolled her eyes and said ok..and Jessie was outside and we were trying to talk to him and he was just walking away...won't come back to this place again...they need to take a class on customer service and the manager needs to do something..even the younger blond lady was rude
-
May 2023 by Brad Coffey
My experience with Hertz was awful. The employee at this location coerced me into buying the insurance by telling me the price of the rental would double. The car was dirty and had an awful stench. It also had many scratches and dings. I highly recommend Enterprise over Hertz.
-
March 2023 by Karen Gonseth
We rented our car online, and went to pick it up at the Hertz Yuma International airport location. I had misunderstood the type of rental I had signed up for, and expected to have an Economy car, but received a larger SUV. Jesse, the rental agent at the desk, went above and beyond to exchange it for a smaller car. He even helped me and my husband (who uses a walker) by driving the car to an easily accessible place and loaded our bags into the car. Thank you, Jesse. We greatly appreciate your outstanding customer service.
-
March 2023 by Jennifer Reger
This is the second time with a bad experience at this location. Second time they did not have the car I reserved and wanted to charge me the same price. I paid for premium and was told I would not get a premium but would still pay the same price. Jesse needs customer service training. He advised he would look for a car then proceeds to help someone else. After asking why did he go to the next person if he hadn’t got the car I reserved. He threatened to call security. I will never rent from this location with him working there. I will gladly go to enterprise everytime and pay more just because of their customer service
