Harbor Freight Tools, founded in 1977, is a leading discount tool retailer in the U.S., known for offering high-quality tools at "ridiculously low prices." With over 7,000 items available, including automotive tools, air and power tools, and hand tools, it caters to automotive shops, contractors, and tool enthusiasts. The store is generally clean and well-organized, with professional staff, although some customers have noted that not all employees greet or assist shoppers effectively. Customers appreciate the fast service compared to larger competitors, and many have been loyal for decades due to the appealing prices and improved product reliability over the years. However, some reviews express dissatisfaction with the store’s checkout process, often experiencing long lines and insufficient cashiers, which detracts from their shopping experience. Additionally, there are complaints about management and product availability, particularly regarding advertised sales not matching stock. Despite these issues, many still view Harbor Freight as a "candy store for tools," recommending it for its diverse selection and value. Overall, while there are areas for improvement, Harbor Freight remains a popular choice for budget-conscious shoppers seeking quality tools.
