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March 2024 by Layne Griggs
Love picking up vehicles from this Avis location. Never a hassle.
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February 2024 by Deb
This is my second time renting a vehicle from this Avis in Yuma. Both times, they have set me up with a nice, clean and a good running vehicle. The people that work there are so friendly. Neither times, was I over billed for my rental. The price that was quoted is what I was billed.
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December 2023 by Diane Smoot
Tried to rent a car one way from Yuma to San Diego airport. Received a confirmation, the next day there were no cars. On the way home discovered the 84$ they had charged for a one way back was just a deposit. It was almost 600$, to go 185 miles, and too late to cancel it. Almost twice my round trip plane from San Diego to Portland. When I sent them my "how was our service " response I got back that they were sorry I wasn't happy with the cleanliness of my rental. Pretty sure they don't actually read their reviews.
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December 2023 by Gail Holbrook
I took a friend to pick up a car at the Yuma avis close to the airport. Pickup was 12. My friend was inside long enough for us to wonder what was taking so long. When she came out back to my car she said they told her they had shut down the computers and couldn't give her a car because she was one minute late. It was 12:29 when we left the Avis. The other employee had just finished washing a car when they locked the door. I drove her to the airport a block away to see if she could get a car from that location. They would not honor the booked and paid rental that she had been denied.
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December 2023 by Jan
They went the extra mile to get me a vehicle when I needed it. Nobody else had a vehicle & they provided a few different options. They appreciated & valued my business, quick & easy process. Will return here!
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December 2023 by Nikita Thapaliya
I had a reservation today at 5:30pm. They charge $200 deposit that they don't mention anywhere. On top of that, the front desk guy had an attitude. Walk around of the car was not conducted. When I saw the car, it had minor dents/scratches. When I went to the front desk to report it, the guy replied "As long as you take the picture it's fine". I insisted he take a note of it, to which he replied "It doesn't matter" and didn't make a note of it. Upon asking his name he said it's "Mark". He refused to give his last name. I'm pretty sure that's a fake name he provided. I took his picture for reference but I asked him for his consent to be photographed : to which he volunteered. After I clicked his picture, he took his phone out and clicked my picture without consent.Hopefully I'm not charged for the existing dents. I've taken videos of the car's dents and scratches just to be safe. Contact me of you want a picture of the guy who you've hired for customer service without proper training.
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December 2023 by Cindy Alfaro
I was supposed to pick up the car a day before at 12pm they called and said if I could go at 9pm no problem drop of was originally supposed to be 2 days later at 12pm whatever they changed it to 10:30 not a big deal however they charged me for an extra day even though I dropped off the car at 10:00 and because the airport was closed I had no other option but to place the keys in the drop box with the form. Long story short they said I used the car an extra day when clearly I have video evidence that the airport was closed and that I dropped off the car. And let me just say customer service is terrible they don’t even let you finish talking when your are interrupted.I have rented from them in the past but due to the terrible customer service this will be the last time.
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October 2023 by Hunter Humphrey
Great amazing staff! Excellent service. I would recommend anyone in the Yuma AZ area to use this airport location when needing a rental car. They are absolutely wonderful.
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July 2023 by ROXANNE GOODE
This 5 star review is for Betty. We arrived on the latest flight there and she still had a friendly face and attitude. Was kind and helpful through all my questions.
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July 2023 by Marci Cazares
We picked up the vehicle was not cleaned at all. Stains on interior and back seat. Vehicle was not vaccum and dirt inside trunk, Very unsatisfied
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May 2023 by Robert Wilson
Fast, friendly and easy to pick up and drop off
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April 2023 by X Torres
Avis has always been my first car rental company to go with.
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January 2023 by Ramon Lopez
Be cautious with this people!!!they will screw you over with the gas and fees. Dont trust this agency in airport or pacific ave business!!!
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November 2022 by Keller RLk
the avis in yuma az are very rude at the counter even stole my 6 year olds watch when they said come get it on pacific ave I went to pick it up and they said they gave it to someone else. they treat people very bad
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September 2022 by Gam Fam
Renting a car from Avis in Yuma was so easy. The young men helping me we're so friendly, and very helpful. I would recommend them to anyone!
