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June 2023 by Franky
Bought a Chrysler from them a few months ago, and the car is giving me issues already. I don’t recommend this place
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February 2023 by Shanandowa Durfee
Friendly staff great selection of vehicles very helpful
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January 2023 by Casey Hoppel
Great service. Only dealership in town that wanted to help me out. Sam my salesperson was very helpful to make sure I was able to drive away with a car. You guys rock!
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October 2022 by Henry Y.
This is Thomas Buster. This account is under a pseudonym I used to use, but I have no problem using my real name for this one. First of all, don't let them tell you that they're "affiliated" with Dick's Auto Rebuilders on 24th Street. It's all the same business, and I didn't realize this until it was too late. They sent the car to Dick's to be inspected before I bought it, under the pretense that they would give me an objective evaluation. They fixed a few things, we signed the paperwork, and all seemed fine for a while. Then stuff started breaking. The hatch wouldn't open unless you either wedged something in there and pushed the button a second time, or had someone back there to grab it. Every time I brought it in to have them fix it, it worked fine. It wasn't until later that I realized that they were pulling a sleight of hand. The mechanic must've grabbed it without me knowing after the first push, to trick me into thinking it worked. The same went for one of the headlights. They replaced it before I bought it, and I think they must not have installed it correctly because it would cut out all the time. I would take it in, the mechanic would give it a slap to bridge the connection, and insist that it was "fixed". I brought it in at least three times. The problem just got progressively worse, and just after the warranties had expired, it stopped working entirely. The sunroof also stopped working. I'm willing to give them the benefit of the doubt on this one, but it bears mentioning. Then came the transmission. It had to be flushed at one point, and somehow my drivetrain warranty didn't cover it. They told me that it was good to go, but that I might need to check on it and/or add fluid. I'm not sure how I was supposed to do that, considering that the car only had an electronic dipstick that requires a tool, and adding fluid requires removing the battery. Even if it was accessible, I wouldn't have thought to check anything because it was running just fine... until I was driving to Phoenix the other day, and the transmission exploded. It's toast, and it will cost me more than the car is worth to replace it. The mechanic I took it to told me that the flywheel is damaged and was most likely the cause of all of this. American Auto/Dick's knew about it and sold me damaged goods. I drive for food delivery apps, so I'm basically left with nothing. I have no money to replace the transmission or the car, and no means to make it. They screwed me out over seven thousand dollars (to say nothing of the year spent busting my hump to pay off the loan), and now I'm going to have to take the bus for months or maybe even years until I can find another job and save up for something else. Stay clear of these people unless you like heartbreak and losing money.
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October 2022 by Matthew Williams
10 Stars ⭐️ I have bought 2 vehicles from them and they have went way out of their way to help me. Thank you Kayla, hector and Sam the man! You guys are awesome!!!
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September 2022 by Jose Junior Preciado
My wife and I just left American Auto with a fantastic deal! Had the car for a month and it runs great! I have never experienced such professional service, on top of that, they did it in a speedily manner! The three agents Henry, Sam and Kayla are who took care of us; nonetheless, who were all experts and made everything easy for us! Great customer service and a place you can call home. I recommend anyone who is looking for a car to buy from them!
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August 2022 by Junior Jose Preciado
My wife and I just left American Auto with a fantastic deal! Had the car for a month and it runs great! I have never experienced such professional service, on top of that, they did it in a speedily manner! The three agents Henry, Sam and Kayla are who took care of us; nonetheless, who were all experts and made everything easy for us! Great customer service and a place you can call home. I recommend anyone who is looking for a car to buy from them!
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May 2022 by Mark Stone
Was looking for a vehicle on line and looked at several dealers inventory but nothing I really liked or could afford, then I looked at American Auto and Truck sales. I couldn't believe the truck that I found and the price I thought something must be wrong with it but I called and talked to John to see if it was still available and it was. When I saw it I was amazed it looked great and ran so smooth you couldn't feel it plus even though it was a 2002 it only had a little over 89,000 miles. They even gave me more for my trade in than I expected . It was so easy to work with them I would definitely go there again and John was terrific.
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May 2022 by Carol Schantzen
Where do I start I gave John and Todd the benefit of the doubt to keep their word here we are 6 months later and my vehicle has not been fixed after was told they would do so it was in the shop the first 3 months of owning it and nothing fixed and no disclosure of any mechanical issues in my contract they gave me a warranty that was voided because the warranty company believed it to be preexisting now I'm stuck with a payment and transmission going out.
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March 2022 by Steohen S.
2005 Chrysler PT Cruiser Turbo, Convertible. STOLEN BY TODD MATTERN, Dealer Principal - owner of American Auto & Truck Sales. 390 E 32nd St, Yuma, AZ 85364 (928) 344-4555 Todd Mattern's Private Number (928) 941-0879. KAYLA MATTERN, Manager and his daughter, Kelly Blue Book Fair Purchase Price = $ 4083 ( We agreed that he could have the half of this ($4083/2 = $2041.5). He asked me for the car keys. I saw that he got them. He said, "no problem, I will get a duplicate title from the AZ DMV". AND THEN NOTHING. So, I tried to call him, NOTHING his answering machine was "full". So , I tried txt.msg, I knew he was reading these because I got "I didn't know your right address to, I got coved...be back to work on monday...". That was a month ago, and no messages since, even though I tried to get a hold of him. He has had my car for 11 months, and will not call me back. I do not want the same thing to other people. I am calling on Social Media. Todd MATTERN is a genuine no good liar. Todd Mattern is a thief. HE OWNS AMERICAN Auto & Truck Sales. 390 E 32nd St, Yuma, AZ 85364. He owes me over 2000 dollars and is a used car salesman. Sincerely, Stephen Albert Steele Quincy, MA 02169
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January 2022 by Katherine Kay
Hi, great people. I got my title sooner than I thought & have a 3 mth. Warranty! Ty, John the sales person is very helpful and knowledgable! I'm glad we stopped cuz he had some extra keys for me,, I didn't have to buy.We went back to see what he had new come in & he was telling jokes w/ my hubby and trying to work w/ us
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December 2021 by Alton Jones
Very friendly, good selection.
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June 2021 by Molly A.
I wish I could give this place negative stars!!! We bought a car from Jon in 2020 and have had nothing but problems with it. To the day of our warranty expiring the car broke down and wouldn't run. They "fixed" our issue only for the same part to break again!! When we bought the car, the tire pressure sensor was on. Jon told us they would have it fixed before we drove off the lot. They never fixed it. We asked about it and were told to take it in ourselves. The only positive thing I can say is they did honor the warranty to "fix" our car the first time.
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April 2021 by Sean Stogner
I saw a really nice Toyota Sequoia come available on their lot. I stopped over and spoke with John, and he let me take it for a test drive. He was VERY friendly, and I’ll say this as well- they didn’t try to lowball me. The vehicle test drove perfectly, and they came down on price and met me at what the value was according to KBB and NADA. THEN, they proceeded to drop another $100 off the price no questions asked because of my bank. I was in and out of the dealer within a couple hours with a great vehicle for my family, and the overall service was GREAT! I would consider going back again after this experience.
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January 2021 by Bonnie H.
Absolutely a great experience buying our new truck! Jon is funny and personable and honest with us the whole way . I HIGHLY recommend anyone looking to buy a vehicle to at least stop by and see what they have . And he can get ypu approved no matter what
