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October 2023 by Daniel Mendell
Constantly getting my orders wrong. When they get them right it's amazing, but that only happens about 10% of the time. I use them weekly and will continue to do so because they are the only ones that serve Chino Valley. I have had MULTIPLE conversations on getting my orders right, but it just never seems to happen.Services: Delivery
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October 2023 by Hunter Smith
Great service and best place! Personal or commercial they do a great job for me!
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October 2023 by deborah linert
Alterations' lady is excellent.
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September 2023 by Chris B.
After a recent weight loss, I took three pairs of expensive blue jeans (let's say they were size "x") in to have them fitted properly, and altered. Those doing alterations did a good job, and my designer jeans were now size X-3". Good fit. So impressed, I gathered up all of my work and dress jeans and brought them in to have them altered, explaining that I would be out of town for approximately 3 weeks and would come back in to check the fit before final alterations were made.I guess that someone didn't get the message.Though I'd paid for the first three pairs of jeans, I stopped at Western Laundry and Dry Cleaning on my way out of town and didn't have any room in my suitcase for the jeans: would it be okay if I left them? Yes, there'd be no problem.Just before I returned to Wickenburg, being out of range of cell towers and internet (yes, places like that exist... especially in the mountains of eastern Washington), I came in range of a celltower while stopping for gas on a mountain highway... and I received 3-4 messages telling me that I had to come in and try on the jeans. I repeatedly called that number, reaching no one. I sent text messages, to no avail. I had an email address for the (original) seamstress, but she wasn't responding. I called the main number and left a number of messages about the alteration work. I guess they brought in someone else to do the work, maybe a doddering neighborhood friend, or someone on a drug rehab program needing work... but my original 3-pairs of jeans which had been altered, size X-3", had another 3 inches taken out, the pockets moved (again), then these three pairs of jeans were used as a template, and the other 11 pairs of work and dress jeans were size X-6"... or worse... and the excess material had been trimmed. I'd have to undergo chemo therapy or starve for 10-11 months to ever fit into jeans that were much too small, a size I haven't been since starting 10th grade.I then found out that my emails to the original seamstress, who decide to take a few months off, we're never given to the individual doing the work. The people at the main number that I called simply put my messages on a sticky note (?) and left them somewhere in Alterations where no one noticed them.End result: 14 pairs of jeans -- 4 pair designer jeans, 4 pair of dress jeans, 6 pair of work jeans... all ruined. And somehow, it's my fault. My fault that the person who did the original alterations didn't leave any note that the original three pair of designer jeans HAD already been altered; my fault that I didn't have any way to contact the individual who decided that arbitrarily to make permanent alterations without having the owner come in for a fitting. Damage? $1100 for 3 pair of designer jeans; approximately $830 for 4 pair of dress jeans, and $440 for the 6 pairs of work jeans: on top of all that, I paid $560 for the 14 pair of jeans altered, in addition to the original $120 paid for the first three pairs of designer jeans. Of course, I paid the bill for the additional $560 -- and believed that they wanted me to take them home to try them on. What a shock! I paid $680 for jeans that, with today's skyrocketing prices, would cost a small fortune to replace.What's worse: their attitude.I get it that mistakes are made, but altering clothing usually comes with a fitting to make certain that the clothing fits before the alteration becomes permanent.What's worse? No one is communicating with anyone else. Call call call text text text email email email... all the lights are on, but nobody's home. The final straw: the doddering old fool who decided to do the final alterations without a fitting didn't give a damn about what she'd done. "I don't care... I don't have to."I've had an expensive comforter cleaned by the cleaning side of the business -- and they did a good job... but no one is talking with no one: people come and go; there's no continuity, no communication, and while
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April 2023 by Gary Dean
Great service, and even greater people!Service: Industrial laundry
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March 2023 by Randy Vander Hill
Friendly staff that do great work!
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February 2023 by Mike Ullrich
Great service and people!
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January 2023 by Marie Barstow
Super nice people and I was surprised how inexpensive it was to dry clean a whole wall of drapes. Shout out to Kayleigh she was professional and very personable
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December 2022 by Robert Urquides (CwBy)
Great service an a quality starch job every time.
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November 2022 by linda wilkison
Although the Service was great, I was charged 32.67 to have 2 basic dresses cleaned.cost me more to clean them than the price I paid for them both. Ridiculous. I'll never use this service again and I will drive to surprise for now on. Oh and thank you for my 3.63 discount for first time using your service. I would of had to pay 36.30Service: Laundry pick-up
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September 2022 by Bill Howell
Couldn't get the stains out, but I didn't think they could
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September 2022 by Kathleen Bellinski
Another great experience with Western Laundry! This time I had a dress altered and it now fits perfectly!! Thanks so much!
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May 2022 by Kathy Bellinski
Dropped off two stained comforters. Picked up two pieces of beautifully laundered, stain-free bedding!Both look and smell great! Also, hats off to the young ladies working the counter. Very polite, and friendly. Such a quality business in Wickenburg!
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May 2022 by Lisa Shack
Best starched jeans showing town. Go light on what you normally get. They are serious about there starch!
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February 2022 by Tara Rose
They went out of their way to help me out with a gasoline still on my favorite pair of jeans. They did an excellent job and got it all out
