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March 2024 by Sharie Rocker Damm
Every single time… I stand here waiting patiently at the pharmacy counter and am ignored for at least 10 mins. Nobody else in line. :(
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March 2024 by Joshua Ivey
This pharmacy is horrible, our script was put in on Friday the 22nd they told us two hours it would be ready. We explained we had to go out of town for 3 days and tried to see if we could move the script to a different Walgreens.x they denied that’s.Coming back 4 days later we went to pick it up after not hearing anything from them. We got there to pick up on the 26th and they told us 2 hours….worst place to go. This is the worst customer service, the staff is unbelievably rude.
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March 2024 by William Wetmore
This Walgreens pharmacy is terrible. Long waits to pick up prescriptions, it takes them forever to fill prescriptions, and more than once the prescription I was supposed to pick up on a specified day has been out of stock on that day. The automated phone system for this pharmacy is also usually grossly inaccurate as far as pick up times. Or it could just be that the staff at this Walgreens pharmacy is extremely slow and fails to meet the estimated times the automated system gives you. Unfortunately it’s the only pharmacy in the Vail AZ area.
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February 2024 by Dirty Dozen USAFA
Probably the worst Walgreens Pharmacy I have ever seen. It's always understaffed or closed. Multiple times I've had major delays in getting prescriptions. One time I even had to drive to a different Walgreens over 30 minutes away. I would recommend using a different pharmacy. I still like Walgreens Pharmacy, just not this one!!
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December 2023 by Paul Dickerson
We lived in Scottsdale for 25 years and had three different Walgreens, this one in Vail is hands down better than any of those. I do not know why the bad reviews except I guess when things go right at a pharmacy how many people actually leave a good review? lol They call us to make sure we are doing well and if we have any questions about the prescriptions. Sometimes it is crowded but we live in Vail, lol. There is not enough of anything for all the people moving here. Never been to Safeway or Walmart pharmacy so cannot comment on those. Everyone at Walgreens as always helped us and got the job done.
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October 2023 by Celeste Boudreaux
They used to have great techs who were friendly and helpful. Now they have a tech that refuses to discuss anything by phone and tells you you must come in to discuss anything having to do with your scripts or account. I moved my scripts to another pharmacy.
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October 2023 by Gouni Bouraima
Called to give my insurance card was told to come to the store and wait inline before the could input my insurance number. First time ever asked that. Teck was rude and point blank said she will not do it! Manager repeat and asked to come to the store or scan card on the App. What is the point to have them there if we could do it on our own on the app.FIRE THEM ALL INCLUDING MANAGER!!!I don't think the deserve a 1 start. Poor customer services. Walgreen should fire all the Tech and hire new one who really want to work. If you do not like your job find the one that to love and don't be rude and show that you don't care.
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October 2023 by Ashley B.
If I could give less I would and it seems like most of Vail AZ agrees with the quality of the pharmacy service here. Had an appt at 12:45 for my 99 year old grandmother for an RSV shot, get there and stand in line waiting to check in until around 1 pm when a lady behind the counter announces they are done with vaccines until after their hour lunch!!!! MY GRANDMOTHERS HEALTH IS WORTH MORE THAN YOUR F****** TURKEY SANDWICH!!!! The pharmacy manager, Janice, needs to be replaced. The whole pharmacy team in fact. We spend a lot of money there on prescriptions and as of today no longer will. So glad the Safeway took us as walk ins and their pharmacy is run much smoother. Put in the complaint with corporate office as well.
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August 2023 by Ray Williamson
DO NOT switch to this pharmacy!! They will tell you they have the medication on Wednesday, work on switching you over the same day and then tell you it is out of stock on Thursday!! They are not a good organization!
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July 2023 by Jaime Ramirez
Every single time, it takes 25+ minutes for 3 cars to get through the drive thru. It is ridiculous. I know you can do better than that walgreens! Let's get better leadership and someone who actually cares about customers back there.
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June 2023 by E M.
The pharmacist is just about as horrible as it gets! she is too slow when doing anythin and she has the worst attitude. Anyone that goes to this Walgreens understands how miserable the pharmacist is. Her name is Janice woods and she needs to be reprimanded for the disrespect she gives to everyone. I have changed to a different store all together for my prescriptions because she has the worst customer service.
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June 2023 by Breanne Montgomery
The pharmacy is horrible. They send texts sayings scripts are ready but once you get there to pick them up they tell you that they will have to refill it & you will need to get back in line to get it. The staff is less than helpful.
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May 2023 by Ashley Burris
Got to the pharmacy with one car in front of me at 2:33pm and was not helped at the window until 3:01 PM. It’s ridiculous to wait in the drive-through for almost 30 minutes. I will never go to this location ever again whoever manages it the pharmacy here should be fired. Clearly they don’t know what they’re doing with all their one star and two star reviews. P.m.
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May 2023 by David Rodriguez
What an awful establishment! Almost 2 hours waiting for Rxs.This staff is clueless, this place is a joke! Moving to Walmart Pharmacy. Even safeway pharmacy across the street is better!I would give ZERO STARS if I could.
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April 2023 by Sabri D.
Absolutely the worst pharmacy ever. Expect to spend a minimum of 30-minutes in line to be told your prescription isn't available or hasn't been filled yet. It would be after to drive to Benson to fill a prescription.