Xfinity Store by Comcast
Internet Service ProvidersHours:
8020 N Cortaro Rd #120, Tucson AZ 85743 Hours
About Xfinity Store by Comcast
The Xfinity Store by Comcast provides a generally positive customer experience, with helpful and knowledgeable staff assisting customers with a variety of services. Many reviewers single out specific employees, such as Matt, Richard, and Aaron, for going above and beyond in their customer service. New customers to Xfinity report that the staff, like Matt, patiently explained every step of the process of setting up mobile phones, WiFi, and TV service. Reviewers appreciate the time the employees took to ensure they understood everything. One customer noted the "exceptional" customer service they received. Other customers echo this sentiment, praising the staff's professionalism, patience, and problem-solving abilities, even when dealing with complex issues. One reviewer who had a poor experience with Xfinity in the past said this recent visit "renewed my faith & hope in Xfinity!" and described the "brilliant atmosphere" and lack of wait times. While most reviews are positive, a couple note that some younger male employees can seem unwelcoming or reluctant to assist customers. However, the overall consensus is that the Xfinity Store provides a quality experience, with knowledgeable and caring staff dedicated to resolving customer needs.
Most Recent Reviews
October 2024
Matt helped us today—we are brand new to Xfinity—Matt connected our 2 mobile phones, and secured WiFi and TV cable service. Matt explained every step & process. Customer service was exceptional! Thank you Matt.
September 2024
Not sure why both times went in the two young men always seem like they hate their jobs. Not very welcoming. The women always smile but the boys act like they’re unwilling to help. Only doing things as customer is only asking seems like a huge chore for them.
August 2024
This is like any other cell phone store or Internet service providers store. You walk in, they say hello, and then you wait your turn. The environment is clean and the staff were kind and helpful.
More Comments(166)
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